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Windows 7: BSOD Problem

03 May 2012   #1
dniz

Windows 7 home premium x64
 
 
BSOD Problem

Attachment 209977 Hi, i have been getting BSOD error since i bought a new motherboard. It usually happens when my PC is on for a long time. I attached the files to the post. I think I followed the Blue Screen of Death Posting Instructions correctly. If i didn't sorry. Any help would be appreciated.


My System SpecsSystem Spec
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04 May 2012   #2
writhziden

Windows 7 Home Premium 64 Bit
 
 

Problem Devices:
Code:
SCH-R760	USB\VID_04E8&PID_6860\4641194D1A25E4CE	This device cannot start.
Appears to be a Samsung Mobile USB Modem device. May not be important that it cannot start, but keep in mind as we proceed.


Security Software: ??? I recommend either of these two setups:Download and install the security setup of your choice, update the software, and then run a full scan of your system for viruses and malware. If you only install MSE, I would also suggest installing and updating Malwarebytes : Free anti-malware, anti-virus and spyware removal download, but do not start the free trial/full version of Malwarebytes. Run a full scan with Malwarebytes after updating it. Post back the results.
My System SpecsSystem Spec
06 May 2012   #3
dniz

Windows 7 home premium x64
 
 

Thanks for the reply. I just installed windows again a couple days ago. So i don't think i have any viruses, but i have the full paid version of Bitdefender. I ran a scan and no threats were found. Also the Samsung Mobile USB Modem device is my phone that i just got recently and the BSOD has been happening prior to that.
My System SpecsSystem Spec
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06 May 2012   #4
writhziden

Windows 7 Home Premium 64 Bit
 
 

Alright, thank you for that information. The crashes could be caused by driver issues or memory errors.
  • Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).

    For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
    1. Shut down and turn off your computer.
    2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
    3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
    4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working.
    Once these steps have been followed, it is safe to remove and replace components within your computer.

  • An underlying driver may be incompatible\conflicting with your system. Run Driver Verifier to find any issues. To run Driver Verifier, do the following:
    a. Backup your system and user files
    b. Create a system restore point
    c. If you do not have a Windows 7 DVD, Create a system repair disc
    d. In Windows 7:
    • Click the Start Menu
    • Type verifier in Search programs and files (do not hit enter)
    • Right click verifier and click Run as administrator
    • Put a tick in Create custom settings (for code developers) and click next
    • Put a tick in Select individual settings from a full list and click next
    • Set up the individual settings as in the image and click next
      Attachment 210533
    • Put a tick in Select driver names from a list
    • Put a tick next to all non-Microsoft drivers.
    • Click Finish.
    • Restart your computer.

    If Windows cannot start in normal mode with driver verifier running, start in safe mode. If it cannot start in safe mode or normal mode, restore the system restore point using System Restore OPTION TWO.

    Thanks to zigzag3143 for contributing to the Verifier steps.
    If you are unable to start Windows with all drivers being verified or if the blue screen crashes fail to create .dmp files, run them in groups of 5 or 10 until you find a group that causes blue screen crashes and stores the blue screen .dmp files.
    The idea with Verifier is to cause the system to crash, so do the things you normally do that cause crashes. After you have a few crashes, upload the crash reports for us to take a look and try to find patterns.

    When you are ready to disable Verifier: Start Menu -> All Programs -> Accessories -> Right click Command Prompt -> Run as administrator -> Type the following command and then Enter:
    verifier /reset
    -> Restart your computer.
My System SpecsSystem Spec
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 BSOD Problem




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