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Windows 7: BSOD or RESTART randomly, new memory,hard drive, and OS

05 May 2012   #11
francoisdupie

Windows 7 Ultimate x64
 
 

hi zigzag, i checked windows folder, no memory file. the page file is now set to auto managed so its more than my 8 GB. i checked. and yes the ram came in same package, all the info on them are also identical. checked it now to make sure. i ran windows memory test, all shows it perfect. here are the quickscan and full scan results of malwarebytes like u wanted me to scan:

Malwarebytes Anti-Malware 1.61.0.1400
www.malwarebytes.org
Database version: v2012.05.05.03
Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
Francois :: FRANNA-PC [administrator]
2012/05/05 08:50:45 AM
mbam-log-2012-05-05 (08-50-45).txt
Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 217264
Time elapsed: 2 minute(s), 44 second(s)
Memory Processes Detected: 0
(No malicious items detected)
Memory Modules Detected: 0
(No malicious items detected)
Registry Keys Detected: 0
(No malicious items detected)
Registry Values Detected: 0
(No malicious items detected)
Registry Data Items Detected: 0
(No malicious items detected)
Folders Detected: 0
(No malicious items detected)
Files Detected: 0
(No malicious items detected)
(end)

Malwarebytes Anti-Malware 1.61.0.1400
www.malwarebytes.org
Database version: v2012.05.05.03
Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
Francois :: FRANNA-PC [administrator]
2012/05/05 08:54:29 AM
mbam-log-2012-05-05 (08-54-29).txt
Scan type: Full scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 355018
Time elapsed: 36 minute(s), 41 second(s)
Memory Processes Detected: 0
(No malicious items detected)
Memory Modules Detected: 0
(No malicious items detected)
Registry Keys Detected: 0
(No malicious items detected)
Registry Values Detected: 0
(No malicious items detected)
Registry Data Items Detected: 0
(No malicious items detected)
Folders Detected: 0
(No malicious items detected)
Files Detected: 0
(No malicious items detected)
(end)

im willing to use teamviewer if that will help anyone to sort out the dumpfile location? and check whatever needs to be checked? i really dont know where the dump flie can bo OR why windows doesnt create it OR why i cant see whats up with the memory (if it is infact memory).


My System SpecsSystem Spec
.
05 May 2012   #12
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by francoisdupie View Post
hi zigzag, i checked windows folder, no memory file. the page file is now set to auto managed so its more than my 8 GB. i checked. and yes the ram came in same package, all the info on them are also identical. checked it now to make sure. i ran windows memory test, all shows it perfect. here are the quickscan and full scan results of malwarebytes like u wanted me to scan:

Malwarebytes Anti-Malware 1.61.0.1400
www.malwarebytes.org
Database version: v2012.05.05.03
Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
Francois :: FRANNA-PC [administrator]
2012/05/05 08:50:45 AM
mbam-log-2012-05-05 (08-50-45).txt
Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 217264
Time elapsed: 2 minute(s), 44 second(s)
Memory Processes Detected: 0
(No malicious items detected)
Memory Modules Detected: 0
(No malicious items detected)
Registry Keys Detected: 0
(No malicious items detected)
Registry Values Detected: 0
(No malicious items detected)
Registry Data Items Detected: 0
(No malicious items detected)
Folders Detected: 0
(No malicious items detected)
Files Detected: 0
(No malicious items detected)
(end)

Malwarebytes Anti-Malware 1.61.0.1400
www.malwarebytes.org
Database version: v2012.05.05.03
Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
Francois :: FRANNA-PC [administrator]
2012/05/05 08:54:29 AM
mbam-log-2012-05-05 (08-54-29).txt
Scan type: Full scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 355018
Time elapsed: 36 minute(s), 41 second(s)
Memory Processes Detected: 0
(No malicious items detected)
Memory Modules Detected: 0
(No malicious items detected)
Registry Keys Detected: 0
(No malicious items detected)
Registry Values Detected: 0
(No malicious items detected)
Registry Data Items Detected: 0
(No malicious items detected)
Folders Detected: 0
(No malicious items detected)
Files Detected: 0
(No malicious items detected)
(end)

im willing to use teamviewer if that will help anyone to sort out the dumpfile location? and check whatever needs to be checked? i really dont know where the dump flie can bo OR why windows doesnt create it OR why i cant see whats up with the memory (if it is infact memory).
Good news on Malwarebytes.
My System SpecsSystem Spec
05 May 2012   #13
francoisdupie

Windows 7 Ultimate x64
 
 

so what do you think?
My System SpecsSystem Spec
.

05 May 2012   #14
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Getting any more BSOD's?
My System SpecsSystem Spec
05 May 2012   #15
francoisdupie

Windows 7 Ultimate x64
 
 

Hey JMH, yes, I ran than malwarebytes like suggested by zigzag, the results ontop show there's nothing, still can't find minidump or memory file
My System SpecsSystem Spec
05 May 2012   #16
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

As a troubleshooting measure run SFC, Option 2.{ first link}
You MAY need to run it three times...
Reboot at the end.

Read this Tutorial carefully.

Let us know the results at the end please.

SFC /SCANNOW Command - System File Checker

How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7
My System SpecsSystem Spec
06 May 2012   #17
francoisdupie

Windows 7 Ultimate x64
 
 

okay i did the scans three times, first time got errors and windows repaired it, second and third there were no errors... attached is the log file with the results. im not sure why there were errors, i mean its a fresh windows install
My System SpecsSystem Spec
06 May 2012   #18
francoisdupie

Windows 7 Ultimate x64
 
 

FINALLY, GOT THE MINIDUMP FILE! thanks JMH i think the SFC helped. okay so im uploading the dump file, i saw something about the memory management or something....
My System SpecsSystem Spec
06 May 2012   #19
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

That IS exactly what I was hoping for...
Back in a few ticks!
My System SpecsSystem Spec
06 May 2012   #20
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by francoisdupie View Post
FINALLY, GOT THE MINIDUMP FILE! thanks JMH i think the SFC helped. okay so im uploading the dump file, i saw something about the memory management or something....

The SFC did repair a large amount of files but I don't think that is out of the woods yet.

This sole DMP file points to the cause of the crash being Related to aswSP.sys avast! Network Shield Support.


Avast can be a contributing cause of BSOD'S . Please remove and replace with Microsoft Security Essentials AT LEAST TO TEST


http://files.avast.com/files/eng/aswclear5.exe

Microsoft Security Essentials - Free Antivirus for Windows
My System SpecsSystem Spec
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 BSOD or RESTART randomly, new memory,hard drive, and OS




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