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Windows 7: BSOD-computer crashes all the time

03 May 2012   #1

windows 7 proffessional 32-bit
 
 
BSOD-computer crashes all the time

I have got a laptop HP Compaq 6820s with Windows 7 proffessional-32 bit operating system. OS has got student license. I think this crashes started about a year ago, maybe more. I am not good at computers, so I just rar BSOD files using BSOD posting instructions. I will be very happy, if someone could help me with that, because it is really annoying.
Thanks for help!

Anže


My System SpecsSystem Spec
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03 May 2012   #2

Win 8 Release candidate 8400
 
 

Easy your avast.

Avast can be a contributing cause of BSOD'S . Please remove and replace with Microsoft Security Essentials AT LEAST TO TEST


http://files.avast.com/files/eng/aswclear5.exe

Microsoft Security Essentials - Free Antivirus for Windows


My System SpecsSystem Spec
04 May 2012   #3

windows 7 proffessional 32-bit
 
 

Thank you for your fast answer. I uninstall Avast and install MSE. I will report what will happen .
My System SpecsSystem Spec
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04 May 2012   #4

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by anze87 View Post
Thank you for your fast answer. I uninstall Avast and install MSE. I will report what will happen .
Good luck
My System SpecsSystem Spec
08 May 2012   #5

windows 7 proffessional 32-bit
 
 

Hello,

from the time that I uninstall Avast, computer still crashed 3-times till today, same blue screen. Have you got any ideas, what else could be wrong? It is really not cool, when it crashes during some important work.

Thanks for help!
My System SpecsSystem Spec
08 May 2012   #6

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by anze87 View Post
Hello,

from the time that I uninstall Avast, computer still crashed 3-times till today, same blue screen. Have you got any ideas, what else could be wrong? It is really not cool, when it crashes during some important work.

Thanks for help!
If you are still crashing, we still need the DMP files. without them we are blind.
My System SpecsSystem Spec
09 May 2012   #7

windows 7 proffessional 32-bit
 
 

New DMP files. Thanks for helping me.
My System SpecsSystem Spec
09 May 2012   #8

Win 8 Release candidate 8400
 
 


These crashes were caused by memory corruption/exception (Cx05) probably a driver.
Please run these two tests to verify your memory and find which driver is causing the problem.


* If you are overclocking anything reset to default before running these tests.
In other words STOP!!!

* If you have a Raid update its Driver.




Memtest.
Quote:
*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5-7 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

Any errors are indicative of a memory problem.

If a known good stick fails in a motherboard slot it is probably the slot.


RAM - Test with Memtest86+






Driver Verifier

Quote:
Using Driver Verifier is an iffy proposition.
Most times it'll crash and it'll tell you what the driver is.
But sometimes it'll crash and won't tell you the driver.
Other times it'll crash before you can log in to Windows.
If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise.
Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
NOTE: You can use Low Resource Simulation if you'd like.
From my limited experimentation it makes the BSOD's come faster.
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

If you are using win 8 add these

- Concurrency Stress Test
- DDI compliance checking

Reboot the system and wait for it to crash to the Blue Screen.
Continue to use your system normally, and if you know what causes the crash, do that repeatedly.
The objective here is to get the system to crash because Driver Verifier is stressing the drivers out.
If it doesn't crash for you, then let it run for at least 36 hours of continuous operation.
Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.


If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

Thanks to JCGriff2 & Usasma.

Sysnative Forums

Driver Reference Table (DRT)


Using Driver Verifier to identify issues with Windows drivers for advanced users

Driver Verifier

Using Driver Verifier (Windows Drivers)
My System SpecsSystem Spec
13 Jun 2012   #9

windows 7 proffessional 32-bit
 
 

Sorry for late response, but I didn't find time for repairing my computer. I tried Memtest86+, but when I run this program, computer shuts down after about 2minutes or earlier, when it is around 2%. In longest case it came to about 5%, then shuted down. What does that mean?
My System SpecsSystem Spec
13 Jun 2012   #10

Windows 7 Home Premium 64 Bit
 
 

It means you have a hardware problem. Run some further hardware checks.
  • If you are overclocking any hardware, please stop.

  • Monitor temperatures during the following tests.
    Use the following programs to monitor the temperatures.
  • Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).

    warning   Warning
    Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!


    For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
    1. Shut down and turn off your computer.
    2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
    3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
    4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
    Once these steps have been followed, it is safe to remove and replace components within your computer.
My System SpecsSystem Spec
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 BSOD-computer crashes all the time





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