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atikmdag.sys BSOD, Stop 0x0000003B, system_service_exception
Ladies and gentlemen, here we are again! After countless hours of my lifetime wasted in equally countless forums, I came to the conclusion that I am just one among tens of thousands Win 7 users who are struck with the same problem: an increasing frequency of (seemingly random) BSODs (allegedly) related to the ATI driver atikmdag.sys (or atikmpag.sys), although NVIDIA usuers seem to fare little better.
PROBLEM DESCRIPTION:
- An ever-increasing frequency of BSODs. First they appeared only very rarely in highly graphics-intensive games (Skyrim/Shogun 2), then also when watching flash-player powered movies, and now finally about every 5 minutes when doing anything. However, I can realiably force a BSOD by starting up a graphics-intensive game or benchmark.
- The BSOD states the ATI driver atikndag.sys (or sometimes atikmpag.sys) as the culprit. (system_service_exception, Stop 0x0000003B)
- Sometimes the BSOD also states "atikmdag.sys The driver is attempting to access memory after it has been freed. (...) STOP 0x000000D5)
- Up to now, I never had a BSOD in save mode
SYSTEM SPECS:
- Win 7 Home Premium (Japanese) 64 Bit
- i-7 860 (no overclocking)
- P55De3 Asrockt Motherboard
- ATI Radeon HD 5850 (no overclocking)
- A-DATA DDR3-SDRAM (1333MHz) 2 GB x 2
- Original Installed Windows Version, but I re-installed it a couple of months ago (due to beginning BSOD problem)
- OEM Version
- System Age: about 2 years.
FAILED COUNTERMEASURES:
- Updating the Bios / chipset drivers (P55DE3) directly with manufacturer updates. To be sure, I alsso removed the CMOS battery before that.
- Memtest 86 (no failures)
- Uninstalled Daemon tools and the associated sptd.sys file
- Set the TDR(Timeout Detection and Recovery) key in the registry to 8 seconds (tried both HKLM\System\CurrentControlSet\Control\GraphicsDrivers\ and HKLM\System\ControlSet2\Control\GraphicsDrivers\ )according to a description on the microsoft pages.
- Deleted video card drivers and CCC (catalyst control center, an ati graphics application) in save mode, then used driver sweeper to finish off the remnants and used ccleaner CCleaner - PC Optimization and Cleaning - Free Download to clean up files and the registry (would never have done that, but a mod on the windows 7 forums srecommended it). Then, I did one of the following alternatively:
* Re-installed the newest (12.2) CCC version directly from the manufacturers homepage or
* Extracted the CCC package, expanded atikmdag.sy_ and atikmpag.sy_ and manually copied only those into C/windows/system32/drivers or
* Used the device manager auto-update to let windows search for a driver (which came up with a very old 8.1 or something but still led to BSODs)
- Updated all audio, wireless and-what-not drivers with drivers directly from the manufacturer homepages
- Naturally updated Win 7 with all updates (I always do that)
- Re-installed Win 7 from scratch after wiping the HDD multiple times with different programs
- Deinstalled all virus / spyware detection software (I had none to begin with, except for MS security essentials - which I deactivated but not deinstalled for a trial. Still BSOD.)
- Opened the PC Tower and double-checked all power connections.
- Deactivated all sound devices in the device manager (since some lunatic forum member claimed that helped in his case)
- Checked that DirectX 11 was fresh+healthy
- Used sfc /scannow to give Windows a chance to witness it`s own failure. Which it refused to do (everything o.k.)
- Used the startup recovery utility
- Used Driver Verifier - no conflicts detected
- Disabled all power saving features in the BIOS and made sure primary graphics adapter is set to PCI-e
- Came here in admit my defeat in utter shame and remorse. Help me, my superheroes!
Ok. I'll force a BSOD now and attach the associated memory dump files. Brb.
Edit: Following the instructions on how to post BSOD reports (https://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html) gives me a reliable BSOD in the actual writing phase of jcgriff2 program when run in normal mode.
Edit 2: Yay! I finally managed to finish the program in normal mode. Requested dumpfiles and health report attached (the latter is in Japanese - I hope you are able to gather the required information anyway!)
Last edited by rinsui; 04 May 2012 at 05:32.