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Windows 7: Blue screen of death, again - reports posted

07 May 2012   #11
helenlouise

windows 7 Home Premium 32bit
 
 

Quote   Quote: Originally Posted by Ascendents View Post
Quote   Quote: Originally Posted by helenlouise View Post
no i dont use it, wouldnt even know how to lol

not had another crash, this is only the third crash i have had since having the laptop, i posted the other two on here aswell and thought it was the same thing each time
have you disabled the bluetooth via device manager like zigzag Asked?
no because i do not know which one to disable or how to do it, in device manager there are a few bluetooth things


My System SpecsSystem Spec
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07 May 2012   #12
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by helenlouise View Post
no i dont use it, wouldnt even know how to lol

not had another crash, this is only the third crash i have had since having the laptop, i posted the other two on here aswell and thought it was the same thing each time
If you have only had 3 crashes it may not even be worth pursuing this as the fix might be worse than the crash.
My System SpecsSystem Spec
10 May 2012   #13
helenlouise

windows 7 Home Premium 32bit
 
 

you where right, i had installed bluetooth, jeeze i forget my head if it not screwed on, it is my daughters laptop that has bluetooth not mine, mine was through a usb stick, anyway have uninstalled it and the only bluetooth thing i can now find in my device manager after uninstalling is this in sound, video, game controllers "bluetooth AV/HS Audio" and this in network adapters this " Bluetooth PAN network adapter" do i need to uninstall these to?

the bluetooth solei has been removed from my computer using uninstall
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14 May 2012   #14
writhziden

Windows 7 Home Premium 64 Bit
 
 

It would probably be best to uninstall all Bluetooth devices. If they install again on startup, see if the system behaves normally for a few weeks first. If you have more issues, post back and we will see if they are Bluetooth related again.
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18 May 2012   #15
helenlouise

windows 7 Home Premium 32bit
 
 

what are the bluetooth AV/HS Audio and Bluetooth PAN network adapter for?

don't want to uninstall them to then find i have no volume, or mic, etc,etc i have tried googling but still have no idea
My System SpecsSystem Spec
18 May 2012   #16
writhziden

Windows 7 Home Premium 64 Bit
 
 

Do you use wireless audio of any type? What about a Bluetooth network router?
My System SpecsSystem Spec
18 May 2012   #17
helenlouise

windows 7 Home Premium 32bit
 
 

Quote   Quote: Originally Posted by writhziden View Post
Do you use wireless audio of any type? What about a Bluetooth network router?
wireless audio - not that i am aware of
my router is a wireless orange livebox

the only thing i ever added to this was a bluetooth dongle some time ago, i have uninstalled via uninstall a program but the bluetooth AV/HS Audio and Bluetooth PAN network adapter are still there in device manager
My System SpecsSystem Spec
18 May 2012   #18
writhziden

Windows 7 Home Premium 64 Bit
 
 

I wouldn't worry about it unless you get another Bluetooth related crash. As zigzag3143 mentioned, it may be better to just leave it alone for now rather than cause other problems.
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 Blue screen of death, again - reports posted




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