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Windows 7: Repeated BSOD, possibly network related

04 May 2012   #1
mepuzza

Windows 7 Home Premium 32bit
 
 
Repeated BSOD, possibly network related

I have a DELL Latitude E5520 and I countiniously get BSOD.
I suspect this is due to the network adapter, never experience BSOD when working offline. I've tried updating the drivers (on the DELL website), but it didn't work for me.
Network adapters are
Broadcom NetXtreme 57xx Gigabit
Intel Centrino Advanced-N 6205

Attached is dmp collection result
Thanks for your help


My System SpecsSystem Spec
.
04 May 2012   #2
writhziden

Windows 7 Home Premium 64 Bit
 
 

It is indeed related to your wireless network adapter. First, download it from: Drivers and Downloads | Dell [United States]


Now that you have downloaded the latest Intel Wireless Network package, here are the steps to install it so it sticks and actually updates the drivers for the device.
  1. Click Start Menu
  2. Right Click My Computer/Computer
  3. Click Manage
  4. Click Device Manager from the list on the left
  5. Expand Network adapters
  6. Right click the Intel Wireless network device
  7. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
  8. Put a tick in Delete driver software for this device and hit OK
  9. Do not restart your computer
  10. Install the downloaded driver for the Intel Wireless network device.

Alternatively:
  1. Login as an adminstrative user.
  2. Click Start Menu
  3. Click Control Panel
  4. Click Hardware and Sound
  5. Click Device Manager (the last link under Devices and Printers)
  6. Expand Network adapters
  7. Right click the Intel Wireless network device
  8. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
  9. Put a tick in Delete driver software for this device and hit OK
  10. Do not restart your computer
  11. Install the downloaded driver for the Intel Wireless network device.
My System SpecsSystem Spec
07 May 2012   #3
mepuzza

Windows 7 Home Premium 32bit
 
 
drivers

dear writhziden, first of all thank you very much for spending your time looking at this. So, the drivers, it's quite tricky, I'll tell you why. The drivers you recommend are for xp. I had tried the ones for windows 7 which are these ones

Drivers and Downloads | Dell [United States]

but I would still get the bsod.
Somewhere I read that one should install the xp drivers because they were bug free, so I downloaded those which you recommend and tried to install them but I got something like a "wrong operating system" message.

I have to say that when I installed the windows 7 version (link above) I had not followed your precise step by step kind of instructions but rather over written the old drivers (I believe).

So, to conclude, I have followed your steps but I have installed the windows 7 drivers.

If this is what you wanted me to do, I'll have a go and tell you if I have still BSOD. If instead you genuinely wanted me to install xp drivers could you please let me know how to avoid the "wrong operating system" kind of error ?

Once again, thanks very much for helping me out
My System SpecsSystem Spec
.

07 May 2012   #4
writhziden

Windows 7 Home Premium 64 Bit
 
 

You are correct, the Windows 7 version is the one you want. My apologies for linking to the wrong one. I did not notice that Dell had the default drivers for XP instead of Windows 7. Strange that they would do that... Anyway, glad you got the right ones installed. Let us know if you have any more trouble.

Also, let us know if the problem ends up being solved. You can mark the thread solved when you feel comfortable with the system's stability.
My System SpecsSystem Spec
10 May 2012   #5
mepuzza

Windows 7 Home Premium 32bit
 
 
crashes continue

Unfortunately I'm still getting crashes. What I did, I deleted the old dump files, rerun the executable to collect the new ones and this time I have also attached the health report as suggested by the instruction (didnt do it in the previous post). All in the zipped file attached
Hope this help
Once again thanks for your help
My System SpecsSystem Spec
11 May 2012   #6
writhziden

Windows 7 Home Premium 64 Bit
 
 

Still network related. Appears your Intel wireless network adapter drivers are corrupted again. Re-install as before.

If that does not work, see if it is a startup program or service conflict causing the crashes: Troubleshoot Application Conflicts by Performing a Clean Startup
My System SpecsSystem Spec
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 Repeated BSOD, possibly network related




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