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Windows 7: PC crashing/BSOD when cold booting.


04 May 2012   #1

Windows 7 Home Premium 64-bit SP1
 
 
PC crashing/BSOD when cold booting.

Hey everyone,

I was hoping someone could help me - since updating the AMD Vision Engine Control Center to version 12.4, my PC has been performing a BSOD every time I start it up. Even after removing the program, all the drivers and using Driver Cleaner Pro before reinstalling it, it's still doing it. I've attached my dump files and diagnostics report. This is the error message I got after my PC restarted:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: a
BCP1: 0000000000000000
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF80002ED1961
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

I'm using Windows 7 Home Premium 64-bit with SP1, it's the original OS, full retail version. My PC is about 2 years old and I performed a full reinstall about 3 months ago after buying a new hard drive.

My System SpecsSystem Spec
.

04 May 2012   #2

Windows 7 Home Premium 64 Bit
 
 

Problem Devices:
Code:
Unknown Device	USB\VID_0000&PID_0000\5&2D71D9D&0&3	43
AODDriver4.1	ROOT\LEGACY_AODDRIVER4.1\0000	This device is not present, is not working properly, or does not have all its drivers installed.

It is difficult to tell from one .dmp file what the cause is. If you are using any file cleaning programs, please refrain from doing so for the duration of getting help. CCleaner and Windows Disk Cleanup can delete .dmp files when run.


The bugcheck code can indicate a hardware fault. It may also mean an underlying driver conflict is present on the system.

Please remove any CD/DVD virtualization software, such as Daemon Tools/Alcohol 120%, as they use a driver called sptd.sys that is known to cause BSODs. Use add/remove programs to remove the software. After removing the software, use the sptd.sys uninstaller to remove sptd.sys from the system.

I prefer TotalMounter as my CD/DVD virtualization software as it allows me to burn images to a virtual CD/DVD if I just want an ISO file instead of a disc, and it is free.

Many use MagicISO - Convert BIN to ISO, Create, Edit, Burn, Extract ISO file, ISO/BIN converter/extractor/editor as well, which is also free.
My System SpecsSystem Spec
08 May 2012   #3

Windows 7 Home Premium 64-bit SP1
 
 

I removed Alcohol, then went through every single driver I have and updated it before finally doing a complete reinstall of my graphics drivers and software - so far no BSOD. If it does it again I'll post a new dump file but hopefully it'll be OK. Thank you for your reply!
My System SpecsSystem Spec
.


08 May 2012   #4

Windows 7 Home Premium 64 Bit
 
 

You're welcome. Glad to see the thread marked solved. Please let us know in a few days how the system is responding, just to be sure.
My System SpecsSystem Spec
10 May 2012   #5

Windows 7 Home Premium 64-bit SP1
 
 

And today I had a BSOD after my PC updated a load of Windows files.


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000096
BCP2: FFFFF88004FD20C7
BCP3: FFFFF880023669E8
BCP4: FFFFF88002366240
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

dump and diagnostics report attached.
My System SpecsSystem Spec
10 May 2012   #6

Windows 7 Home Premium 64 Bit
 
 

Crashes related to your graphics card. Could be its drivers are corrupted.
  • Re-install or install the latest drivers for your display card. Your current drivers may be corrupt and/or outdated. Use the following method to re-install the drivers.
    1. Download the drivers you want for your display card(s)
    2. Click Start Menu
    3. Click Control Panel
    4. Click Uninstall a program
    5. For AMD:
      • Uninstall AMD Catalyst Install Manager if it is listed (this should remove all AMD graphics software and drivers)
      • If AMD Catalyst Install Manager is not listed, use the following method to uninstall the graphics drivers:
        1. Click Start Menu
        2. Right Click My Computer/Computer
        3. Click Manage
        4. Click Device Manager from the list on the left
        5. Expand Display adapters
        6. Do the following for each adapter (in case you have multiple display cards)
          • Right click the adapter
          • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
          • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK

          Alternatively:
          1. Login as an adminstrative user
          2. Click Start Menu
          3. Click Control Panel
          4. Click Hardware and Sound
          5. Click Device Manager (the last link under Devices and Printers)
          6. Expand Display adapters
          7. Do the following for each adapter (in case you have multiple display cards)
            • Right click the adapter
            • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
            • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
      • Restart your computer after uninstalling drivers for all display cards
      • Install the driver you selected for the display cards once Windows starts
My System SpecsSystem Spec
10 May 2012   #7

Windows 7 Home Premium 64-bit SP1
 
 

Right, I'm doing that now. Hopefully it'll work.
My System SpecsSystem Spec
11 May 2012   #8

Windows 7 Home Premium 64-bit SP1
 
 

Had 2 BSODs in a row on cold booting today after doing what you suggested, then the machine wouldn't boot at all and I had to do a startup repair. I'm losing the will to live with this and am about to assume it's my RAM being full of fail...great when I have no money to buy a new set. Am I right?


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: c2
BCP1: 0000000000000007
BCP2: 000000000000109B
BCP3: 0000000000000000
BCP4: FFFFF880009A85D8
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
My System SpecsSystem Spec
11 May 2012   #9

Windows 7 Home Premium x64
 
 

Zozzilla, please run sfc/ scannow and Disk Check. Please post back with the results.
My System SpecsSystem Spec
11 May 2012   #10

Windows 7 Home Premium 64-bit SP1
 
 

System scan didn't report any integrity violations, and the disk check found no problems either.
My System SpecsSystem Spec
Reply

 PC crashing/BSOD when cold booting.




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