|05 May 2012||#1|
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BSOD while watching videos online.
I've had my laptop since December, 2011. Brand new, customized it online on the HP website. I didn't expect it to have soo many BSOD screen crashes! And it happens at least twice a month.. I watch videos online like hulu or any other site.. and randomly the video drive or something like that will stop working the video turns a green color can't see anything and if i try to redo it.. all of a sudden the blue screen pops up with all that information.. then when i restart it i get this
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
OS Version: 6_1_7601
Service Pack: 1_0
Files that help describe the problem:
I reallly REALLLY need help with this. i always update my laptop and try to keep things updated.
It's a HP Pavilion dv7 Notebook PC, Windows seven Home premium, 64 bit, 8GB of RAM, Processor: Intel(R) Core(TM) i7-2720QM cpu @ 2.20GHz
I did the BSOD Dump & System File Collection app and attached the info..but I tried to run the System Health Report and it keeps coming up with
An error occured while attempting to generate the report.
Please Help me. Thank You.
|My System Specs|
|05 May 2012||#2|
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Virtually all of these were BCC 116
"It's not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception".
Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash.
As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds.
If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.
If playing with video driver versions hasn't helped, make sure the box is not overheating.
Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU.
Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference.
If so, it might be as simple as dust buildup and subsequently inadequate cooling.
I would download cpu-z and gpu-z (both free) and keep an eye on the video temps
|My System Specs|
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