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Windows 7: BSOD while watching videos online.

05 May 2012   #1

OS Version: 6.1.7601.2.1.0.768.3 (64 bit Windows 7 Home Premium)
 
 
BSOD while watching videos online.

I've had my laptop since December, 2011. Brand new, customized it online on the HP website. I didn't expect it to have soo many BSOD screen crashes! And it happens at least twice a month.. I watch videos online like hulu or any other site.. and randomly the video drive or something like that will stop working the video turns a green color can't see anything and if i try to redo it.. all of a sudden the blue screen pops up with all that information.. then when i restart it i get this


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA800AC8C390
BCP2: FFFFF8800582C40C
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\050512-25880-01.dmp
C:\Users\valzaytz\AppData\Local\Temp\WER-71651-0.sysdata.xml

I reallly REALLLY need help with this. i always update my laptop and try to keep things updated.

It's a HP Pavilion dv7 Notebook PC, Windows seven Home premium, 64 bit, 8GB of RAM, Processor: Intel(R) Core(TM) i7-2720QM cpu @ 2.20GHz

I did the BSOD Dump & System File Collection app and attached the info..but I tried to run the System Health Report and it keeps coming up with
Error:
An error occured while attempting to generate the report.
Access Denied.

Please Help me. Thank You.

My System SpecsSystem Spec
.

05 May 2012   #2

Win 8 Release candidate 8400
 
 

Virtually all of these were BCC 116

Quote:
"It's not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception".

Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash.

As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds.

If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.

If playing with video driver versions hasn't helped, make sure the box is not overheating.

Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU.

Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference.

If so, it might be as simple as dust buildup and subsequently inadequate cooling.

I would download cpu-z and gpu-z (both free) and keep an eye on the video temps
STOP 0x116: VIDEO_TDR_ERROR troubleshooting
My System SpecsSystem Spec
Reply

 BSOD while watching videos online.





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