New
#1
BSOD while watching videos online.
I've had my laptop since December, 2011. Brand new, customized it online on the HP website. I didn't expect it to have soo many BSOD screen crashes! And it happens at least twice a month.. I watch videos online like hulu or any other site.. and randomly the video drive or something like that will stop working the video turns a green color can't see anything and if i try to redo it.. all of a sudden the blue screen pops up with all that information.. then when i restart it i get this
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 116
BCP1: FFFFFA800AC8C390
BCP2: FFFFF8800582C40C
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\050512-25880-01.dmp
C:\Users\valzaytz\AppData\Local\Temp\WER-71651-0.sysdata.xml
I reallly REALLLY need help with this. i always update my laptop and try to keep things updated.
It's a HP Pavilion dv7 Notebook PC, Windows seven Home premium, 64 bit, 8GB of RAM, Processor: Intel(R) Core(TM) i7-2720QM cpu @ 2.20GHz
I did the BSOD Dump & System File Collection app and attached the info..but I tried to run the System Health Report and it keeps coming up with
Error:
An error occured while attempting to generate the report.
Access Denied.
Please Help me. Thank You.