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Windows 7: BSOD after a Clean Format, error 0x0000001E

10 May 2012   #11
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Here is the CCleaner setting that deletes the dmp files.

Be sure that the setting is NOT checked.

ASSURE THAT CCLEANER IS NOT DELETING DUMPS
CCLEANER | Cleaner icon | Windows tab | System category |
Uncheck Memory Dumps


My System SpecsSystem Spec
.
10 May 2012   #12
jaarons

Windows 7 Home Premium 64 bit
 
 

Hi ZigZag, thanks for your reply. I did run verifier.exe and disable driver verification, but it didn't make the computer crash. It just still crashes when I launch After Effects. This is now a guaranteed way to get a blue screen. Out of interest, I also tried Adobe Premiere and same thing happened. Previously, it happened in Photoshop when I tried to open Mini Bridge. Wondering what the connection is? Photoshop itself works fine as long as I don't touch Mini Bridge. Premiere and After Effects crash on launch.

Also, this is what Window's said under "Problem Details" after the latest shutdown. Maybe this would help?

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 3081

Additional information about the problem:
BCCode: d1
BCP1: FFFFFA80420C0034
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF880017AE4C5
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\051012-38095-01.dmp
C:\Users\Joel\AppData\Local\Temp\WER-54007-0.sysdata.xml

Read our privacy statement online:
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If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt



I have attached the latest lot of dumps. I would hugely appreciate any help.
My System SpecsSystem Spec
10 May 2012   #13
jaarons

Windows 7 Home Premium 64 bit
 
 

Thanks Karslnooks for the tip!
My System SpecsSystem Spec
.

10 May 2012   #14
James7679

Windows 7 Home Premium x64
 
 

And just to rule it out, please run Memtest86+. Please post back results.
My System SpecsSystem Spec
10 May 2012   #15
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by jaarons View Post
Hi ZigZag, thanks for your reply. I did run verifier.exe and disable driver verification, but it didn't make the computer crash. It just still crashes when I launch After Effects. This is now a guaranteed way to get a blue screen. Out of interest, I also tried Adobe Premiere and same thing happened. Previously, it happened in Photoshop when I tried to open Mini Bridge. Wondering what the connection is? Photoshop itself works fine as long as I don't touch Mini Bridge. Premiere and After Effects crash on launch.

Also, this is what Window's said under "Problem Details" after the latest shutdown. Maybe this would help?

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 3081

Additional information about the problem:
BCCode: d1
BCP1: FFFFFA80420C0034
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF880017AE4C5
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\051012-38095-01.dmp
C:\Users\Joel\AppData\Local\Temp\WER-54007-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt



I have attached the latest lot of dumps. I would hugely appreciate any help.
Virtually all of these are related to tdx.sys which is a part of the OS. I suspect it isnt the OS but rather a 3rd party driver and my gut feeling says this one is it. Related to SSPORT.sys 32bit Port Contention Driver from Samsung Electronics.

Yours is from 2005.


How To Find Drivers:
Quote:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - The most common drivers are listed on this page: Driver Reference Driver Reference
Driver Reference Table (DRT)
My System SpecsSystem Spec
10 May 2012   #16
jaarons

Windows 7 Home Premium 64 bit
 
 

Ok, done both suggestions. Unfortunately, still nothing helped.

ZigZag, I removed the printer that had the Samsung Driver. That is my home printer and I will reinstall it with a 64-bit driver. The driver disappeared (ssport.sys) when I removed the printer - but it still crashes with After Effects and Premiere.

James, I ran the memtest from a USB stick. I left it running and the computer shutdown after completing. I only left it running for an hour or so, so I don't know how many passes it did. I don't know where to find the results to post to you. Did I do something wrong?

As a side note, I noticed that when I try to launch After Effects, the splash screen shows what components are loading. It crashes on the Memory Core load. Not sure if this is relevant.

I'd love to fix this problem. Any other ideas? Could it be that if I upgrade to 8gig RAM (the most my laptop is designed for) that it could solve the problem?

Also, do you know - the HP website says that 8gig is the most you can upgrade, but that was with the Windows Vista that was originally installed. Is there any reason why I couldn't put more than 8gig in now that I'm running Windows 7 64-bit?
My System SpecsSystem Spec
10 May 2012   #17
zigzag3143

Win 8 Release candidate 8400
 
 

Unfortunately 8 gigs is the max. I have a dv-7 and I have been there and done that.

Memtest needs 6-8 passes (many hours) to stress the memory sufficiently.


If memtest passes you should run verifier to find out which driver is mis-behaving.



These crashes were caused by memory corruption/exception (Cx05) probably a driver.
Please run these two tests to verify your memory and find which driver is causing the problem.


* If you are overclocking anything reset to default before running these tests.
In other words STOP!!!

* If you have a Raid update its Driver.






Driver Verifier

Quote:
Using Driver Verifier is an iffy proposition.
Most times it'll crash and it'll tell you what the driver is.
But sometimes it'll crash and won't tell you the driver.
Other times it'll crash before you can log in to Windows.
If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise.
Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
NOTE: You can use Low Resource Simulation if you'd like.
From my limited experimentation it makes the BSOD's come faster.
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

If you are using win 8 add these

- Concurrency Stress Test
- DDI compliance checking

Reboot the system and wait for it to crash to the Blue Screen.
Continue to use your system normally, and if you know what causes the crash, do that repeatedly.
The objective here is to get the system to crash because Driver Verifier is stressing the drivers out.
If it doesn't crash for you, then let it run for at least 36 hours of continuous operation.
Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.


If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

Thanks to JCGriff2 & Usasma.

Sysnative Forums

Driver Reference Table (DRT)


Using Driver Verifier to identify issues with Windows drivers for advanced users

Driver Verifier

Using Driver Verifier (Windows Drivers)
My System SpecsSystem Spec
10 May 2012   #18
James7679

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by jaarons View Post
James, I ran the memtest from a USB stick. I left it running and the computer shutdown after completing. I only left it running for an hour or so, so I don't know how many passes it did. I don't know where to find the results to post to you. Did I do something wrong?
As zigzag noted, memtest86+ should run for sa minimum of 7 passes. There is my no log, this is a boot only program, it does not write any files to the system. This sounds a lot like memory or the memory slots are bad.
My System SpecsSystem Spec
13 May 2012   #19
jaarons

Windows 7 Home Premium 64 bit
 
 

I followed the instructions for verifying all drivers except Microsoft ones.
The system did crash to BSOD pointing to PxHlpa64.sys. Investigating this it seemed to be a common DVD drive driver. Indeed, it shows up in device manager. I renamed it to PxHlpa64.bak which disables the DVD drive for now, but still allows me to boot to Windows without any further issues. How can I now replace this file with a clean one? In the list of programs it services, the only one I have loaded is Adobe Lightroom. Do I really have to uninstall and then reinstall Lightroom?

Is this really the problem? Because the computer still crashes when I load After Effects, even with this driver removed.

The computer is guarrenteed to crash doing any of the following:
  • Launching Adobe After Effects
  • Launching Adobe Premiere
  • Launching "MiniBridge" from within Adobe Photoshop
I've also been now having problems hypernating the computer with "Power State" coming up as the new BSOD.
Grrrrrr!!!!
My System SpecsSystem Spec
13 May 2012   #20
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by jaarons View Post
I followed the instructions for verifying all drivers except Microsoft ones.
The system did crash to BSOD pointing to PxHlpa64.sys. Investigating this it seemed to be a common DVD drive driver. Indeed, it shows up in device manager. I renamed it to PxHlpa64.bak which disables the DVD drive for now, but still allows me to boot to Windows without any further issues. How can I now replace this file with a clean one? In the list of programs it services, the only one I have loaded is Adobe Lightroom. Do I really have to uninstall and then reinstall Lightroom?

Is this really the problem? Because the computer still crashes when I load After Effects, even with this driver removed.

The computer is guarrenteed to crash doing any of the following:
  • Launching Adobe After Effects
  • Launching Adobe Premiere
  • Launching "MiniBridge" from within Adobe Photoshop
I've also been now having problems hypernating the computer with "Power State" coming up as the new BSOD.
Grrrrrr!!!!
PxHlpa64.sys is related to a product from sonic solutions. Remove sonic and the driver is removed along with it.

Just curious, how much free space is on the OS drive? Where is the OS page file located and where are the Adobe page files located?
My System SpecsSystem Spec
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