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Windows 7: BSOD after a Clean Format, error 0x0000001E

15 May 2012   #31
jaarons

Windows 7 Home Premium 64 bit
 
 

Thanks for everybody's advice. I had actually booked it in for a clean and an upgrade (feeling too nervous to do either on my own) before I saw Karl's post. So I appreciate the advice and I will post back if the problem fixed itself.


My System SpecsSystem Spec
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17 May 2012   #32
jaarons

Windows 7 Home Premium 64 bit
 
 

Ok here's the news. Still not promising.
1) Computer was professionally cleaned. Now operates a lot cooler and quieter.
2) Will upgrade the memory tomorrow, but it's been checked and it works properly and is seated well
3) Still blue screen when I load After Effects or Premiere
4) Completely uninstalled Adobe Master Collection CS6 and then reinstalled it. Both processes worked perfectly.
5) Still blue screen when I load After Effects or Premiere
6) Did a new memtest and this time it did not crash. Went through 5 passes without errors before I had to switch it off to take it to work.
7) Thinking it might be the video card, I checked to see if my video card supported OpenGL 2.0 which it does.

I'm now at a loss. Any other ideas?
My System SpecsSystem Spec
17 May 2012   #33
James7679

Windows 7 Home Premium x64
 
 

Here are the Trouble shooting steps for issues related to After Effects;
1. Update to the most recent version of After Effects


To check for updates, choose Help > Updates in After Effects.
To download updates, see After Effects for Mac OS or After Effects for Windows.


2. Make sure that the computer system meets the minimum requirements for After Effects.



See this page for a list of system requirements for After Effects: Adobe After Effects system requirements


3. Make sure that the video card and drivers meet the OpenGL requirements.



Using OpenGL in After Effects requires an OpenGL card that supports OpenGL 2.0.
To determine what version of OpenGL your card supports, click the OpenGL Info button in the Preview preferences. On Mac OS, choose After Effects > Preferences > Previews. On Windows, choose Edit > Preferences > Previews.
For information regarding supported OpenGL hardware, visit the After Effects OpenGL support page on the Adobe website.
Newer video card drivers can improve the OpenGL capabilities of your card. See solution 6: Update the video card driver.


4. Disable OpenGL to determine whether it is causing the problem.



To disable OpenGL previews:


  1. Choose After Effects > Preferences > Previews (Mac OS) or Edit > Preferences > Previews (Windows).



  2. Deselect the Enable OpenGL option.






Note: OpenGL does not support some features in After Effects, and the appearance of your composition can change between using OpenGL previews and software-rendered previews. For the list features that OpenGL supports, see Render With OpenGL in the Rendering and Exporting section of After Effects Help.


5. Remove the OpenGL plug-in from the After Effects plug-ins folder.



To determine if OpenGL caused the problem, remove the OpenGL plug-in and restart After Effects.
To remove the OpenGL plug-in:


  1. Quit After Effects.



  2. Mac OS: Drag the AE_OpenGL.plugin file from the Applications/Adobe After Effects CS4/Plug-ins/Extensions folder to the desktop.

    Windows: Drag the AE_OpenGL.AEX file from the C:\Program Files\Adobe\Adobe After Effects CS4\Support Files\Plug-ins\Extensions folder to the desktop.



  3. Restart After Effects.






If the problem recurs, OpenGL didn't cause it. Drag the OpenGL plug-in back to the original location. If the problem doesn't recur, the cause of the problem is OpenGL. See solution 6: Update the video card driver.


6. Update the video card driver.



Many OpenGL problems or conflicts are solved by updating the video card driver. Many video card manufacturers frequently update their software drivers. If you haven't recently updated the video card driver, contact the video card manufacturer for an updated driver, or download one from the manufacturer's website.


7. Restart After Effects and test the behavior that caused the crash. (Windows only)



Following a crash that an OpenGL problem on Windows causes, After Effects CS4 can automatically disable the Prevent DLL Address Space Fragmentation preference. This preference allows After Effects to access a larger amount of contiguous RAM, but can be incompatible with some OpenGL drivers.
You can enable or disable the Prevent DLL Address Space Fragmentation preference by going to Edit > Preferences > Memory & Cache.
Leave this preference enabled unless you are experiencing OpenGL or memory-related crashes. If you disable the preference because of an OpenGL problem, and you later update the video card drivers, reenable the preference. Then, test the problem again.


8. Optimize the Texture Memory preference.



Crashes or OpenGL errors can occur if After Effects attempts to use too much video texture memory. Texture memory is the amount of RAM on the video card (VRAM).
Set the Texture Memory preference in After Effects:


  1. Multiply the total installed VRAM by 80% to calculate the optimal Texture Memory setting.



  2. In After Effects, choose After Effects > Preferences >Previews (Mac OS) or Edit > Preferences > Previews (Windows).



  3. Click OpenGL Info.



  4. Enter the value you calculated in Step 1, then click OK.






The ideal value for texture memory is 80% of the VRAM on your video card. (If you use multiple video cards, calculate 80% of the VRAM on the video card that is identified in the OpenGL Information dialog box.) If the Texture Memory preference in After Effects is set to more than 80% of the VRAM, it's possible that not enough VRAM is left for the video card to handle the user interface or other tasks. (For example, the entire screen can turn white.) If the value is set to less than 80%, OpenGL previews in After Effects can take longer to process frames.
See Mac OS Help or Windows Help for information about determining the amount of VRAM on a video card.


9. Purge the image caches and video memory.



If After Effects displays artifacts or "garbage" (blocks of incorrect pixels) in the composition window, the video memory (VRAM) could be full, fragmented, or corrupted. Purge the image caches and video memory to empty the VRAM and let After Effects rebuild the composition preview.
To purge the image caches, choose Edit > Purge > Image Caches.
To purge the video memory, choose Edit > Purge > Video Memory.
Note: Some screen savers that use OpenGL (or Direct3D on Windows) can corrupt the video memory if they activate while After Effects is running. Change or disable the screen saver if you frequently have problems with corrupted images in the composition window after turning off the screen saver.


10. Change the color setting for the video card to Highest (32 bit) (Windows) or Millions (Mac OS).



See Mac OS Help or Windows Help for information about changing the video card or display settings.


11. Disable advanced functions of the video card. (Windows only)



Most display card drivers include utilities that allow you to access advanced functions of the card. In particular, anti-aliasing, and 16-bit mode functions can conflict with OpenGL and cause After Effects to crash. Set the advanced functions of the card to their defaults, then disable the anti-aliasing and 16-bit mode options.
If you are using multiple monitors with an Nvidia card, set the Multimonitor setting to "Compatible".
See the documentation for the video card or to the manufacturer's website for instructions on how to access its advanced functions.


12. Use a single monitor.



If you are using multiple monitors and experience problems with OpenGL in After Effects, try the following:
  • If you have placed the After Effects application window or the Composition panel on a secondary monitor, move the window to the primary monitor.
  • Disconnect all but one monitor.
  • If you are using multiple display cards, remove all but one display card. For best results with OpenGL, use a single dual-head display card.


13. Place the Reduce OpenGL Texture Size script in the Startup scripts folder.



The Reduce OpenGL Texture Size script reduces the amount of texture memory After Effects uses and can provide better compatibility with older video cards.
To place the Reduce OpenGL Texture Size script in the Startup scripts folder:


  1. Navigate to the After Effects scripts folder.

    On Mac OS: Applications/Adobe After Effects CS4/Scripts.

    On Windows: C:\Program Files\Adobe\Adobe After Effects CS4\Support Files\Scripts.



  2. Move the Reduce OpenGL Texture Size.jsx file from the (support) folder to the Startup folder.






A newer video card can improve the OpenGL capabilities of your computer and make the script unnecessary. After you install a new card and its drivers, move the Reduce OpenGL Texture Size script back to the (support) folder. Then reset the After Effects preferences.


14. Reset After Effects preferences.



Re-create the After Effects preferences file to eliminate problems that damaged OpenGL preferences can cause.
To re-create the After Effects preferences file, restart After Effects. Hold Ctrl+Alt+Shift (Windows) or Command+Option+Shift (Mac OS) while the application is starting.


15. Contact Adobe Technical Support.



If none of the above steps has resolved the error or freeze that you are experiencing with After Effects, then contact Adobe Technical Support. You can find the support options at the Support Center.
My System SpecsSystem Spec
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17 May 2012   #34
James7679

Windows 7 Home Premium x64
 
 

My System SpecsSystem Spec
17 May 2012   #35
jaarons

Windows 7 Home Premium 64 bit
 
 

Hi James,

I've done all these steps before that I could. A lot of them, though, require After Effects to at least start up - which it doesn't. But my video card is updated, it is compatible (as is my system specs).
My System SpecsSystem Spec
17 May 2012   #36
James7679

Windows 7 Home Premium x64
 
 

Have you tried uninstalling and reinstalling Premier and After Effects? And updating them?
My System SpecsSystem Spec
17 May 2012   #37
jaarons

Windows 7 Home Premium 64 bit
 
 

Yes, as I said in post #32 I uninstalled the whole suite, and reinstalled it again. And yes, it is up to date.
My System SpecsSystem Spec
17 May 2012   #38
James7679

Windows 7 Home Premium x64
 
 

run the jcgriff report again and upload the .dmps please.
My System SpecsSystem Spec
17 May 2012   #39
jaarons

Windows 7 Home Premium 64 bit
 
 

No worries. Here you go.
My System SpecsSystem Spec
20 May 2012   #40
jaarons

Windows 7 Home Premium 64 bit
 
 

Any luck with that?
My System SpecsSystem Spec
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 BSOD after a Clean Format, error 0x0000001E




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