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Windows 7: BSOD playing Assassins Creed, error 0x1000008e

05 May 2012   #1

win 732
 
 
BSOD playing Assassins Creed, error 0x1000008e

hello my computer show blue screen once in a day or more but before the blue screen appear my PC become slow
My PC is : Dell vostro 1540
and I have this dump file
https://skydrive.live.com/?cid=82FF91D5DD7B3365&id=82FF91D5DD7B3365!125&sc

My System SpecsSystem Spec
.

05 May 2012   #2

Win 8 Release candidate 8400
 
 

No dmp files on skydrive. Try again
My System SpecsSystem Spec
05 May 2012   #3

win 732
 
 

OK , this is the information in dump file

==================================================
Dump File : 050412-22729-01.dmp
Crash Time : 5/4/2012 11:56:55 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x9258d6bc
Parameter 3 : 0xb1c0f950
Parameter 4 : 0x00000000
Caused By Driver : dxgmms1.sys
Caused By Address : dxgmms1.sys+1d6bc
File Description : DirectX Graphics MMS
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16748 (win7_gdr.110125-1530)
Processor : 32-bit
Crash Address : dxgmms1.sys+1d6bc
Stack Address 1 : dxgmms1.sys+1df53
Stack Address 2 : dxgmms1.sys+132b
Stack Address 3 : dxgkrnl.sys+245eb
Computer Name :
Full Path : C:\Windows\Minidump\050412-22729-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 139,344
==================================================
My System SpecsSystem Spec
.


05 May 2012   #4

Win 8 Release candidate 8400
 
 



We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP



You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:
Quote:
* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:
Quote:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.
My System SpecsSystem Spec
05 May 2012   #5

win 732
 
 
this is dump file

My System SpecsSystem Spec
05 May 2012   #6
JMH

Win 7 Ultimate 64-bit. SP1.
 
 


These crashes were caused by memory corruption/exception (Cx05) probably a driver.
Please run these two tests to verify your memory and find which driver is causing the problem.


* If you are overclocking anything reset to default before running these tests.
In other words STOP!!!

* If you have a Raid update its Driver.




Memtest.
Quote:
*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5-7 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

Any errors are indicative of a memory problem.

If a known good stick fails in a motherboard slot it is probably the slot.


RAM - Test with Memtest86+






Driver Verifier

Quote:
Using Driver Verifier is an iffy proposition.
Most times it'll crash and it'll tell you what the driver is.
But sometimes it'll crash and won't tell you the driver.
Other times it'll crash before you can log in to Windows.
If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise.
Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
NOTE: You can use Low Resource Simulation if you'd like.
From my limited experimentation it makes the BSOD's come faster.
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

If you are using win 8 add these

- Concurrency Stress Test
- DDI compliance checking

Reboot the system and wait for it to crash to the Blue Screen.
Continue to use your system normally, and if you know what causes the crash, do that repeatedly.
The objective here is to get the system to crash because Driver Verifier is stressing the drivers out.
If it doesn't crash for you, then let it run for at least 36 hours of continuous operation

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.


If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

Thanks to JGriff2 & Usasma.
Using Driver Verifier to identify issues with Windows drivers for advanced users

Driver Verifier

Using Driver Verifier (Windows Drivers)



When finished the above please run the System Update Readiness Tool (SURT) and then update to SP-1

32 Bit

Download: System Update Readiness Tool for Windows 7 (KB947821) [February 2012] - Microsoft Download Center - Download Details

64 Bit

Download: System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [February 2012] - Microsoft Download Center - Download Details


Now update to SP-1

Learn how to install Windows 7 Service Pack 1 (SP1)









My System SpecsSystem Spec
06 May 2012   #7

win 732
 
 

I do Driver Verifier but from yesterday the blue screen not appear

My System SpecsSystem Spec
06 May 2012   #8

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by muhammad khalaf View Post
I do Driver Verifier but from yesterday the blue screen not appear

May take up to (or more) 36-48 hours of continuous action.
My System SpecsSystem Spec
08 May 2012   #9

win 732
 
 

the blue screen appear when I was use "Driver Verifier" and I have this dumb file

https://skydrive.live.com/?cid=82ff9...D5DD7B3365!201
My System SpecsSystem Spec
08 May 2012   #10

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by muhammad khalaf View Post
the blue screen appear when I was use "Driver Verifier" and I have this dumb file

https://skydrive.live.com/?cid=82ff91d5dd7b3365#cid=82FF91D5DD7B3365&id=82FF91D5DD7B3365!201

Driver verified and related to dxgmms1.sys (directX)


Run DirectX Diagnostic Tool
My System SpecsSystem Spec
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 BSOD playing Assassins Creed, error 0x1000008e




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