Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Random BSOD's when Under Load / just after closing loading application

26 May 2012   #31
writhziden

Windows 7 Home Premium 64 Bit
 
 

The latest crash points to audiodg.exe which is a known issue. See Fix: Audiodg.exe High CPU Usage to resolve it.


The prior crash does indeed point to the graphics card or its drivers as a likely culprit.


My System SpecsSystem Spec
.
28 May 2012   #32
Matt2k

Windows 7 Pro x64 SP1
 
 

Hi Writhziden
Thanks also for your help so far..

Updates since the last dump:
Been in touch with the seller of the laptop, and they've asked me to try reverting to the original hardware configuration (to rule out my SSD basically), so I'm back to a 500GB HDD & Optical Drive.

The crashes are very very easy to reproduce (infact i can force a BSOD by starting the game F1 2011, and running the benchmark test, before the game completes a lap of monaco (about a 1:20 ?) the machine bluescreens)

I've just done some digging through device manager (I dont know what possessed me) - baring in mind nothing was 'stickered' as having an issue (yellow ! etc.) .. Digging through the System devices, i picked up the properties of the SMBus (thinking that the BSODs are pointing to Chipset / Graphics things..) and it appears even after installing the chipset drivers etc, the SMBus driver was very outdated (Windows default??) - And i've installed a new SMBus driver (which appears latest)

I've attached the old dumps anyway, but im hoping that updating this will remove the paging/irq issues which seem to be the main reasoning of the BSODs.

Regards
My System SpecsSystem Spec
28 May 2012   #33
Matt2k

Windows 7 Pro x64 SP1
 
 

Annnnnnnnnd I was hoping that would fix the problem...


And it hasnt


So any more guidance would be more appreciated :P

First dump in this one added was playing F1 2011 - pointed to Graphics driver so performed a clean install, played the same game and in less than 3 minutes I got a BSOD. (this is the second dump)

Regards
My System SpecsSystem Spec
.

28 May 2012   #34
writhziden

Windows 7 Home Premium 64 Bit
 
 

Crashes primarily indicate your graphics card or DirectX.

Have you done a factory restore to make sure it is not a corrupted Windows registry (or do you even have that option with your laptop vendor?)?
My System SpecsSystem Spec
28 May 2012   #35
Matt2k

Windows 7 Pro x64 SP1
 
 

Thanks for the reply,

Laptop came without OS, as I have an MSDN subscription via university.

Tried Windows 7 x64 Pro and an updated SP1 ISO (via USB stick install) to rule out the media too.

Have done... 8? or so formats in the last 2 weeks to remove any messes made by drivers / third party software inbetween.

When first received the laptop, the GPU was bad (caused BSODs at random.. familiar story ) So I'm thinking that either the GPU is also dud, or when the GPU went it has damaged the chipset / other part of the motherboard...

I'm waiting to hear back from the seller to see if im able to swap it (should do) but i really cannot think of anything else software based that could be the issue....

Regards
My System SpecsSystem Spec
28 May 2012   #36
writhziden

Windows 7 Home Premium 64 Bit
 
 

Agreed; your steps are sound and the logic is likely dead on. Let us know what the seller says.
My System SpecsSystem Spec
01 Jun 2012   #37
Matt2k

Windows 7 Pro x64 SP1
 
 

After reading between the lines of what the seller put

I found the service manual online for the laptop (about as rare as rocking horse poop, it seems) and dismantled the unit completely.


Just about to stress the laptop for a few hours to ensure the problem has resolved, but although the laptop passed memtest (and several other, memory diagnostics for hours) it appears there may be a dodgy pair within the unit.

I've removed and fingers crossed I have no more problems... RMA'ing the RAM will be much cheaper than shipping the laptop across the world

Many thanks for the help and guidance (and finding several drivers I hadnt found, even through the manufacturers websites..)

I'll post back in a few days or so and hopefully everything will be fine.
My System SpecsSystem Spec
01 Jun 2012   #38
writhziden

Windows 7 Home Premium 64 Bit
 
 

You're welcome. Look forward to hearing back. Very nice work, by the way!! Best of luck!
My System SpecsSystem Spec
21 Jun 2012   #39
Matt2k

Windows 7 Pro x64 SP1
 
 

Hey

Just thought id report back.

Laptop has been running smooth as silk for 2 weeks, RMA'ing the RAM removed (even though it passed every test thrown at it, with just those two sticks in together the laptop has a massive wobbly, without them in at all its been rock steady.)

Go figure, obviously the issue is something the memtester-progs either arent set to detect or didnt/arent able to detect.

On the plus side, the WLAN has stopped causing any grief too, So all the work done buy you chaps in this thread has been MUCH appreciated. I can stop stressing and enjoy using this machine now

Kind Regards
Matt
My System SpecsSystem Spec
24 Jun 2012   #40
writhziden

Windows 7 Home Premium 64 Bit
 
 

Great to hear. When you are confident it is solved, you may mark the tread solved.

As to the memory testing, Finicky RAM is good further reading.
My System SpecsSystem Spec
Reply

 Random BSOD's when Under Load / just after closing loading application




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
BSOD at random times when closing pc or closing browser/applications
Since a few weeks ago after I installed Windows 7 x64 I keep on getting random BSOD but not frequently (number of 3). First one I really didnt paid attention how it happen but the second one was after exiting a game of Counter Strike Global Offensive and entering teamspeak to talk after a few...
BSOD Help and Support
Random BSOD when closing programs.
Hello! Randomly when I close programs I get a BSOD. I have freshly installed the OS. I have the mini dump file, and from what I read online, it's abit difficult to read. So I hope to post it here so someone can make sense out of it. Thanks a ton! ^__^ The BSOD happens AT LEAST once a day. When I...
BSOD Help and Support
IE8 crash when closing the application
I am using WIndows 7 X64 and when closing ie8, I received an error I followed the intructions to get a .dmp file to send u You can configure Windows to create user-mode dumps. Create a System Restore Point first. If you copy and paste the following in Notepad and save as a .reg file,...
Browsers & Mail
BSOD at random, usually upon closing laptop
Although I've seen the dreaded blue screen a few times, this usually occurs after I close the lid to my laptop (the normal setting is to go into sleep mode at this point). In these cases, I open the computer up to a warning that my system was not shut down properly and get a system message telling...
BSOD Help and Support
Application Error when Closing Firefox
For some reason or another when I close Firefox a thing pops up and it says The instruction at 0x65439789 referenced memory at 0x0000001c. The memory could not be read. Click OK to terminate the program any help in fixing this error would be helpful
Browsers & Mail
BSoD sometimes when loading and closing games, not during
Hello, everyone, I'll try to give as much information as I can in the first post to make this as, hopefully, easy as possible. Like the title says, I get a BSoD occasionally when I try to start playing a game or when I try to close a game. From what I can recall, I have not had an actual BSoD...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 17:19.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App