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Windows 7: Freezes, games and HD access

06 May 2012   #1
darknyt

Windows 7 Professional
 
 
Freezes, games and HD access

Is Windows 7 . . . - x86 (32-bit) or x64 ? 64 - the original installed OS on the system? user built, yes - an OEM or full retail version? full retail - What is the age of system (hardware)? New system build Oct 2011. New mobo/cpu/ram/SSD. 2 older 2tb internal drives (less than 2yrs old). 2 new 3tb drives (1 of those is the one not recognizing intermittently) - What is the age of OS installation (have you re-installed the OS?) Installed in Oct 2011.

System recently started hanging/freezing. Would most often do it when I came back to it after monitor/hard drives turned off. No sleep or hibernate. It would often not respond at all. Monitor light would come on, but screen would never show. Would have to hit power.

Within a week, it will freeze in use. Sometimes when playing a game (LFD2) or when just navigating around in web browers or file explorer.

I did notice a few weeks back my main hard drive for new torrents would just drop off and I would have to reboot and it would show up again. It is not doing that now. However I did check disks on all my drives and they were ok, but THIS drive will not even show me the properties dialog box to check disk.

Now it will randomly freeze in use, no guaranteed action to make it fail. Will play LFD2 for 20-30 mins and usually freeze now at some point requiring hard reboot.

Sometimes just navigating in file explorer will do it, but not necessarily any particular drive (i.e. it doesn't do it everytime I try to access I certain drive).

The only older part of the system is a 260 GTX video card. But that is still only a few years old.

Any ideas?


My System SpecsSystem Spec
.
06 May 2012   #2
yowanvista

Windows 10 Pro x64, Arch Linux
 
 

Your Nvidia Display Driver/GPU. Download & install the latest Nvidia Driver
NVIDIA DRIVERS 296.10 WHQL

Stop any overclocking if any

TDR116 is essentially caused by by bad drivers or a fault in your RAM/GPU

STOP 0x116: VIDEO_TDR_ERROR troubleshooting
RAM - Test with Memtest86+

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800ff494e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800fe21fa4, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+7fefa4
fffff880`0fe21fa4 4883ec28        sub     rsp,28h

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`071e9a48 fffff880`102e4000 : 00000000`00000116 fffffa80`0ff494e0 fffff880`0fe21fa4 ffffffff`c000009a : nt!KeBugCheckEx
fffff880`071e9a50 fffff880`102b7867 : fffff880`0fe21fa4 fffffa80`0c37a000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`071e9a90 fffff880`102e3e0f : fffffa80`ffffd84d ffffffff`fffe7960 fffffa80`0ff494e0 00000000`00000000 : dxgkrnl!DXGADAPTER::Reset+0x2a3
fffff880`071e9b40 fffff880`103b2ec1 : fffffa80`0df24710 00000000`00000080 00000000`00000000 fffffa80`0c374010 : dxgkrnl!TdrResetFromTimeout+0x23
fffff880`071e9bc0 fffff800`03175fee : 00000000`0265dc3e fffffa80`0c371620 fffffa80`069f7040 fffffa80`0c371620 : dxgmms1!VidSchiWorkerThread+0x101
fffff880`071e9c00 fffff800`02ecc5e6 : fffff800`03050e80 fffffa80`0c371620 fffff800`0305ecc0 fffff880`0162fcb0 : nt!PspSystemThreadStartup+0x5a
fffff880`071e9c40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+7fefa4
fffff880`0fe21fa4 4883ec28        sub     rsp,28h

SYMBOL_NAME:  nvlddmkm+7fefa4

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4e391010

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------
My System SpecsSystem Spec
06 May 2012   #3
darknyt

Windows 7 Professional
 
 

K, installed Nvidia drivers. Played around of LFD2 to see if fixed it. Crashed after about 10 minutes or so.

Uploaded that crash report (crash 2). While I was trying to put the folder in the zip file, winzip hung and wouldn't respond. Could still move the mouse and navigate to other windows.

Tried ctrl-alt-delete and it took me a to a black screen (nothing there) and wouldn't respond. Finally had to power off manually. I'm going to run the tool again and see if that crash report is any different.

EDIT - ok uploaded that as "crashed during report"

Appreciate the comments - will run memtest here shortly. No overclocking funny business going on. Heat is a good idea. Got two 120mm pulling in, 1x120mm pulling out and another 120mm on top.
My System SpecsSystem Spec
.

07 May 2012   #4
yowanvista

Windows 10 Pro x64, Arch Linux
 
 

Quote   Quote: Originally Posted by darknyt View Post
K, installed Nvidia drivers. Played around of LFD2 to see if fixed it. Crashed after about 10 minutes or so.

Uploaded that crash report (crash 2). While I was trying to put the folder in the zip file, winzip hung and wouldn't respond. Could still move the mouse and navigate to other windows.

Tried ctrl-alt-delete and it took me a to a black screen (nothing there) and wouldn't respond. Finally had to power off manually. I'm going to run the tool again and see if that crash report is any different.

EDIT - ok uploaded that as "crashed during report"

Appreciate the comments - will run memtest here shortly. No overclocking funny business going on. Heat is a good idea. Got two 120mm pulling in, 1x120mm pulling out and another 120mm on top.
No recent dump files are present in your attachment, the last one dates back to Sat Mar 3 2012. We'll need newer dumps in order to find the most recent causes.

According to your last crash the cause was still your Display Driver, I would recommend swapping the card in another PC to see if the freezes & crashes could be replicated. This is likely a hardware error.
My System SpecsSystem Spec
07 May 2012   #5
darknyt

Windows 7 Professional
 
 

You are right, I noticed that date on the dump file and thought it odd. Went through tutorial and tried to change location.

I did run memtest86 and it ran 7 make that 16 passes overnight with zero errors. So that's at least good for clearing the RAM as culprit.

Agree video card is next to check. Wouldn't be too put out if I had to replace it, been getting long in the tooth to be honest.

Thanks for your help!
My System SpecsSystem Spec
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