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Windows 7: Laptop random BSOD Probably caused by : ntoskrnl.exe


07 May 2012   #1

Windows 7
 
 
Laptop random BSOD Probably caused by : ntoskrnl.exe

Hi all,

The past month the laptop of a friend of my gives BSOD and he asked me for help.

His laptop systems specs are:

Microsoft Windows 7 Enterprise
HP EliteBook 8760w
Intel i7-2820QM CPU @ 2.30 ghz (8 CPU's)
Memory 16 gb

The BSOD appear random. Can anybody see something strange in the logs in the attachment.

Thank you all for looking at this thread.

My System SpecsSystem Spec
.

07 May 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 64-bit
 
 

Out of the 3 crashdumps you provided, 2 show crashes that look like his video card drivers were involved. The drivers do look fairly old (August 24 2011) so make sure that he keeps em up to date. Other than that, I can say the crashdumps aren't sufficient enough to find exact cause right now.

Before I continue, I want to add that it's probably ill-advisable for him to seek assistance fixing a company laptop by a 'friend', and moreso when that friend is posting details of it to a public forum. Granted, there isn't anything entirely compromising of security from the JCGriff Report, but it doesn't matter. If it's company property, it should be best left to the company's IT department to resolve the issue.
My System SpecsSystem Spec
07 May 2012   #3

Windows 7
 
 

Quote   Quote: Originally Posted by Vir Gnarus View Post
Out of the 3 crashdumps you provided, 2 show crashes that look like his video card drivers were involved. The drivers do look fairly old (August 24 2011) so make sure that he keeps em up to date. Other than that, I can say the crashdumps aren't sufficient enough to find exact cause right now.

Before I continue, I want to add that it's probably ill-advisable for him to seek assistance fixing a company laptop by a 'friend', and moreso when that friend is posting details of it to a public forum. Granted, there isn't anything entirely compromising of security from the JCGriff Report, but it doesn't matter. If it's company property, it should be best left to the company's IT department to resolve the issue.
First thank you for looking. We will take a look at the video driver to see if it will solve the problem.

I know it is not the perfect situation for him but because I thought here where the best BSOD experts, let's give it a try.

So all comments or ideas are welcome.
My System SpecsSystem Spec
.


07 May 2012   #4

Microsoft Community Contributor Award Recipient

Windows 7 64-bit
 
 

That's true, there are people here that try to assist however we can, as well as you offered to do so, apparently. But remember that this PC is most likely not his, but the company's, and I can bet my money on it that their security policy will not like this. It is best to have them handle it as it's their own property they are better off dealing with it. Besides, having direct access to the PC for troubleshooting is far, far better than any remote diagnosis, especially when all we have are a couple minidumps and some logs.

I just don't want your friend to get in trouble with this, and to waste time on it when it can be better resolved by the company. They have better resources to deal with this and most likely have a service contract with Dell so support through them would be much better than doing it through a public forum or by an individual requesting service.
My System SpecsSystem Spec
08 May 2012   #5

Windows 7
 
 

Quote   Quote: Originally Posted by Vir Gnarus View Post
That's true, there are people here that try to assist however we can, as well as you offered to do so, apparently. But remember that this PC is most likely not his, but the company's, and I can bet my money on it that their security policy will not like this. It is best to have them handle it as it's their own property they are better off dealing with it. Besides, having direct access to the PC for troubleshooting is far, far better than any remote diagnosis, especially when all we have are a couple minidumps and some logs.

I just don't want your friend to get in trouble with this, and to waste time on it when it can be better resolved by the company. They have better resources to deal with this and most likely have a service contract with Dell so support through them would be much better than doing it through a public forum or by an individual requesting service.
They allow me to find a solution op servenforum. I have spoke with them. So there are no problems. So that is not the discussion. What is there more needed to find the problem?

For now we are going to see if the latest video driver version will stop the BSOD.
My System SpecsSystem Spec
17 May 2012   #6

Microsoft Community Contributor Award Recipient

Windows 7 64-bit
 
 

Howdy, I apologize. This thread kinda slipped by me over time and I have not returned to it until just now. Did the video drivers resolve the issue? Has his company's IT department looked at it and did anything? Any other updates? Thanks.
My System SpecsSystem Spec
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 Laptop random BSOD Probably caused by : ntoskrnl.exe




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