That's true, there are people here that try to assist however we can, as well as you offered to do so, apparently. But remember that this PC is most likely not his, but the company's, and I can bet my money on it that their security policy will not like this. It is best to have them handle it as it's their own property they are better off dealing with it. Besides, having direct access to the PC for troubleshooting is far, far better than any remote diagnosis, especially when all we have are a couple minidumps and some logs.
I just don't want your friend to get in trouble with this, and to waste time on it when it can be better resolved by the company. They have better resources to deal with this and most likely have a service contract with Dell so support through them would be much better than doing it through a public forum or by an individual requesting service.