Windows 7: BSOD during shut down attempts, don't understand error?

Lava · 07 May 2012

I've gathered the requested files to share regarding my blue screen, otherwise I don't know much else except that when I try to shut down my computer it takes way too long and then crashes. Having similar issues when it sleeps as well.

Windows 7 Home Premium, 64 bit, OEM, 1.5 years old (never re-installed)

I operate a small business on this computer (graphic design work) so this is making me super anxious! I really appreciate any help offered, thank you!

zigzag3143 · 07 May 2012

Your athrx,sys driver (Related to athrx.sys Extensible Wireless LAN device driver from Atheros Communications, Inc.) is causing various other processes to fail. Re-install the newest driver available.

These drivers need updating (especially the ones from 2005 to 2008)Would have been easier to clean instal than update from the previous OS.

Code:

iirsp.sys    12/13/2005 5:47:54 PM        fffff880`014fc000    fffff880`0150d000    0x00011000    0x439f418a                        
nfrd960.sys    6/6/2006 5:11:48 PM        fffff880`0175d000    fffff880`0176d000    0x00010000    0x4485ef94                        
RimSerial_AMD64.sys    1/9/2007 12:50:11 PM        fffff880`052eb000    fffff880`052f2680    0x00007680    0x45a3c7c3                        
wacommousefilter.sys    2/16/2007 2:12:17 PM        fffff880`054d5000    fffff880`054dd000    0x00008000    0x45d5f401                        
adpu320.sys    2/27/2007 8:04:15 PM        fffff880`01000000    fffff880`0102f000    0x0002f000    0x45e4c6ff                        
adpahci.sys    5/1/2007 1:30:09 PM        fffff880`01200000    fffff880`01256000    0x00056000    0x46377921                        
arc.sys    5/24/2007 5:27:55 PM        fffff880`01094000    fffff880`010ad000    0x00019000    0x4656035b                        
PxHlpa64.sys    10/17/2007 2:25:02 PM        fffff880`019f0000    fffff880`019fb700    0x0000b700    0x4716537e                        
adfs.SYS    6/26/2008 4:52:37 PM        fffff880`05f3b000    fffff880`05f53000    0x00018000    0x48640195                        
SiSRaid2.sys    9/24/2008 2:28:20 PM        fffff880`019e2000    fffff880`019f0000    0x0000e000    0x48da86c4                        
000.fcl    9/26/2008 9:11:22 AM        fffff880`05fa0000    fffff880`05fcb000    0x0002b000    0x48dcdf7a                        
sisraid4.sys    10/1/2008 5:56:04 PM        fffff880`01800000    fffff880`01818000    0x00018000    0x48e3f1f4                        
adp94xx.sys    12/5/2008 7:54:42 PM        fffff880`0117d000    fffff880`011f8000    0x0007b000    0x4939bf42                        
lsi_fc.sys    12/9/2008 6:46:09 PM        fffff880`0150d000    fffff880`0152c000    0x0001f000    0x493ef531                        
arcsas.sys    1/14/2009 3:27:37 PM        fffff880`0145a000    fffff880`01475000    0x0001b000    0x496e3ca9                        
ql2300.sys    1/22/2009 7:05:06 PM        fffff880`0183e000    fffff880`019e2000    0x001a4000    0x4978fba2                        
vsmraid.sys    1/30/2009 9:18:57 PM        fffff880`01600000    fffff880`0162a000    0x0002a000    0x4983a701                        
elxstor.sys    2/3/2009 6:52:11 PM        fffff880`01475000    fffff880`014fc000    0x00087000    0x4988ca9b                        
stexstor.sys    2/17/2009 7:03:36 PM        fffff880`01818000    fffff880`01822000    0x0000a000    0x499b4248                        
usbfilter.sys    3/9/2009 7:49:01 AM        fffff880`0534b000    fffff880`05358000    0x0000d000    0x49b5022d                        
amdsbs.sys    3/20/2009 2:36:03 PM        fffff880`0104d000    fffff880`01094000    0x00047000    0x49c3e213                        
agrsm64.sys    4/6/2009 5:31:06 PM        fffff880`0642b000    fffff880`0655c000    0x00131000    0x49da749a                        
lsi_scsi.sys    4/16/2009 6:13:50 PM        fffff880`0153f000    fffff880`0155e000    0x0001f000    0x49e7ad9e                        
HpqKbFiltr.sys    4/29/2009 9:48:30 AM        fffff880`05389000    fffff880`05395000    0x0000c000    0x49f85aae                        
AtiPcie.sys    5/5/2009 11:00:22 AM        fffff880`023b1000    fffff880`023b9000    0x00008000    0x4a005486                        
spldr.sys    5/11/2009 12:56:27 PM        fffff880`022dd000    fffff880`022e5000    0x00008000    0x4a0858bb                        
GEARAspiWDM.sys    5/18/2009 8:17:04 AM        fffff880`037df000    fffff880`037ec000    0x0000d000    0x4a1151c0                        
lsi_sas.sys    5/18/2009 8:20:23 PM        fffff880`013a8000    fffff880`013c5000    0x0001d000    0x4a11fb47                        
lsi_sas2.sys    5/18/2009 8:31:48 PM        fffff880`0152c000    fffff880`0153f000    0x00013000    0x4a11fdf4                        
megasas.sys    5/18/2009 9:09:46 PM        fffff880`0155e000    fffff880`0156a000    0x0000c000    0x4a1206da                        
ql40xx.sys    5/18/2009 9:18:11 PM        fffff880`01798000    fffff880`017f7000    0x0005f000    0x4a1208d3                        
MegaSR.sys    5/18/2009 9:25:54 PM        fffff880`016b9000    fffff880`0175d000    0x000a4000    0x4a120aa2                        
wacomvhid.sys    5/20/2009 3:53:55 PM        fffff880`052be000    fffff880`052c0800    0x00002800    0x4a145fd3                        
Rt64win7.sys    5/22/2009 10:52:30 AM        fffff880`037a6000    fffff880`037df000    0x00039000    0x4a16bc2e                        
AtiHdmi.sys    6/5/2009 4:31:42 AM        fffff880`054f2000    fffff880`05512000    0x00020000    0x4a28d7ee                        
enecir.sys    6/28/2009 10:17:30 PM        fffff880`05276000    fffff880`05293000    0x0001d000    0x4a48243a                        
atikmdag.sys    7/2/2009 1:45:07 PM        fffff880`046bb000    fffff880`04cd2000    0x00617000    0x4a4cf223

How To Find Drivers:

Quote:

- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.

- - The most common drivers are listed on this page: Driver Reference Driver Reference
Driver Reference Table

Lava · 08 May 2012

Thank you so so so much... after some searching, I was able to re-install the new driver as well as update some of the others. My issues have been resolved, and after the other driver updates and some other maintenance I feel like I have a brand new computer! I'm obviously not super-techy, but will pay it forward in some other realm!

The critical errors began after I installed some anti-virus software - so I'm wondering if you/anyone has a recommendation on an anti-virus software that causes minimal issues on Windows 7? (I've used Norton and Ad-Ware in the past.) Or, on the contrary, if there is any anti-virus programs I should stay away from??

Thanks for any additional insight.

zigzag3143 · 09 May 2012

Quote: Originally Posted by Lava

Thank you so so so much... after some searching, I was able to re-install the new driver as well as update some of the others. My issues have been resolved, and after the other driver updates and some other maintenance I feel like I have a brand new computer! I'm obviously not super-techy, but will pay it forward in some other realm!

The critical errors began after I installed some anti-virus software - so I'm wondering if you/anyone has a recommendation on an anti-virus software that causes minimal issues on Windows 7? (I've used Norton and Ad-Ware in the past.) Or, on the contrary, if there is any anti-virus programs I should stay away from??

Thanks for any additional insight.

Strictly from a bsod perspective MSE causes the fewest crashes. I would add Malwarebytes to what ever you end up with.

http://www.microsoft.com/security_essentials/

Please download the free version of Malwarebytes.
Update it immediately.
Do a full system scan
Let us know the results at the end.

http://www.malwarebytes.org/products

Lava · 09 May 2012

I did have the Microsoft Security Essentials active in the interim, after I uninstalled the previous software that was giving me issues.

I just downloaded the free version of Malwarebytes and did a full system scan, looks Like I'm in the clear?? Pasting report below. Can I use BOTH MSE and Malwarebytes simultaneously, or does this cause a conflict?

I really can't thank you enough for your help.... what a life (and business!) saver you have been!

REPORT:

Malwarebytes Anti-Malware (Trial) 1.61.0.1400
Malwarebytes : Free anti-malware, anti-virus and spyware removal download

Database version: v2012.05.09.02

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
Lava :: LAVA-PC [administrator]

Protection: Enabled

5/9/2012 6:53:06 AM
mbam-log-2012-05-09 (06-53-06).txt

Scan type: Full scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 572890
Time elapsed: 1 hour(s), 55 minute(s), 50 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

writhziden · 14 May 2012

You can run Microsoft Security Essentials and Malwarebytes in tandem. Malwarebytes is designed to run alongside other antivirus software.

Windows 7: BSOD during shut down attempts, don't understand error?

BSOD during shut down attempts, don't understand error? problems?