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Windows 7: BSOD random - unable to isolate

08 May 2012   #1
muely2k1

Windows 7 Pro 64bit
 
 
BSOD random - unable to isolate

Hi everyone, first post here. I've been encountering a number of BSOD but aren't consistent in nature. The latest one occurred just a bit ago but Windows didn't report what the actual problem was, just gave me a BSOD.

Anyway, some quick info, I use this machine for product development, so I have a lot of tools I need including Eclipse, Tortoise SVN and WAMP. This is a Windows 7 Pro 64-bit retail environment, I also have MS Office 2010 pro installed and use Firefox as my primary browser. The report indicates that I don't have any antivirus, but I am running Norton 360 and can verify it is active, so not sure why it reported that.

I have not been able to isolate the cause. I upgraded my video card about 6-8 months ago because I was getting BSOD and believed improving the graphics card would help... and it did for a while, but it slowly got worse. About two weeks ago I did a full system check over the weekend and afterwards things got better, but now the BSOD are starting to creep back up again.

I had believed it was some of the cloud services I was running, I had Bitcasa, iCloud and Dropbox all going simultaneously, so I dropped the first two but must keep Dropbox for work, not sure if this plays a role or not.

I haven't overclocked anything, I have the case side off, dust cleaned out and even run a fan blowing at it in case it's a heat issue, but to no avail.

Any help is appreciated.
Steven


My System SpecsSystem Spec
.
10 May 2012   #2
writhziden

Windows 7 Home Premium 64 Bit
 
 

Your crashes point to hard disk errors and network related issues. Could be due to Norton/Symantec software that is out of date or corrupted. Remove Norton with the Norton Removal Tool. Then install Norton again by downloading the latest version from the Symantec website and installing it.

Network crashes could also indicate out of date or corrupted network drivers. Network drivers can be found through your motherboard support site, through your vendor support site (HP, Dell, etc.), or through your wireless device's manufacturer. Uninstall the network devices in Device Manager by expanding the Network Adapter Devices area. To fully re-install a driver, use the following steps.
  1. First, download the latest driver. Then do the next steps.
  2. Click Start Menu
  3. Right Click My Computer/Computer
  4. Click Manage
  5. Click Device Manager from the list on the left
  6. Find the device you are trying to uninstall by expanding the appropriate set of devices
  7. Right click the device
  8. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
  9. Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  10. Restart your computer only if Windows asks you to.
  11. Install the latest driver for the device.

Alternatively:
  1. Login as an adminstrative user.
  2. First, download the latest driver. Then do the next steps.
  3. Click Start Menu
  4. Click Control Panel
  5. Click Hardware and Sound
  6. Click Device Manager (the last link under Devices and Printers)
  7. Find the device you are trying to uninstall by expanding the appropriate set of devices
  8. Right click the device
  9. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
  10. Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  11. Restart your computer only if Windows asks you to.
  12. Install the latest driver for the device.


Check your hard disk for errors:
  • If you are overclocking any hardware, please stop.

  • Run Disk Check with both boxes checked for all HDDs and with Automatically fix file system errors checked for all SSDs. Post back your logs for the checks after finding them using Check Disk (chkdsk) - Read Event Viewer Log.
    For any drives that do not give the message:
    Windows has checked the file system and found no problems
    run disk check again as above. In other words, if it says:
    Windows has made corrections to the file system
    after running the disk check, run the disk check again.
My System SpecsSystem Spec
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 BSOD random - unable to isolate




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