Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: "Recovered from unexpected shutdown" when computer unattended

08 May 2012   #1
IRG

Windows 7 Professional 64 bit
 
 
"Recovered from unexpected shutdown" when computer unattended

Brand new Dell Inspiron running Windows 7 Pro 64 bit... when I come in the morning, or when out for extended periods I come back and get error message... attached is the text from the log report:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 4105

Additional information about the problem:
BCCode: 1000009f
BCP1: 0000000000000004
BCP2: 0000000000000258
BCP3: FFFFFA80054F9040
BCP4: FFFFF800040D53D0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\050812-13650-01.dmp
C:\Users\Phil Barnett\AppData\Local\Temp\WER-1324698-0.sysdata.xml


I have located the Minidump files but cant seem to attach them..


Thanks in advance for help!


My System SpecsSystem Spec
.

08 May 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

zip the minidump files, it will then allow you to attach them.
I can do a lot more with those than I can from your description.
My System SpecsSystem Spec
08 May 2012   #3
IRG

Windows 7 Professional 64 bit
 
 

When I try to zip them I get error message file not found or no read permission...
My System SpecsSystem Spec
.


08 May 2012   #4
IRG

Windows 7 Professional 64 bit
 
 

Here is the info I get when trying to zip and screen shots...
Action: Update (and add) files
Include subfolders: no
Save full path: no
Could not open for reading: "C:\Windows\Minidump\042412-17378-01.dmp".
Could not open for reading: "C:\Windows\Minidump\042712-26005-01.dmp".
Could not open for reading: "C:\Windows\Minidump\050212-15615-01.dmp".
Could not open for reading: "C:\Windows\Minidump\050212-16848-01.dmp".
Could not open for reading: "C:\Windows\Minidump\050312-15459-01.dmp".
Could not open for reading: "C:\Windows\Minidump\050412-12620-01.dmp".
Could not open for reading: "C:\Windows\Minidump\050812-13650-01.dmp".
Total bytes=0, Compressed=0 -> 0 percent savings.
Copying Zip file "C:\Users\Phil Barnett\Desktop\minidump.zip".
My System SpecsSystem Spec
08 May 2012   #5
IRG

Windows 7 Professional 64 bit
 
 

Lets try these on for size...
My System SpecsSystem Spec
08 May 2012   #6

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

well you have a whole mess of outdated drivers any of them could be causing the fault.
(the actual crash was a driver power state failure)

I really do suggest disabling hibernation and using sleep instead.

in fact I would disable most the advanced power features.

I was going to link you to some updated drivers for the devices in question, but that is apparently far easier said than done.
Older drivers can work in windows 7, but the most common problem you run into pops up when power saving features are in use.

You should be able to find proper windows 7 drivers for your printer on hp's website.
I am not very hopeful about several of these other items which are older and very generic in nature. Finding exactly the right driver could prove difficult.

The other horribly outdated one is for a belkin device. I imagine it's either wifi or network.

As I said above giving the system a more performance minded power configuration might keep the crashes from occurring.
My System SpecsSystem Spec
08 May 2012   #7
IRG

Windows 7 Professional 64 bit
 
 

Considering this computer was brand new from Dell less than a month ago, seems weird there are so many outdated drivers (fair enough the Belkin one is as that was an existing printer hub I cabled into).

I have changed the hard drive to power off never... see what that does. Is that the advanced power feature you were talking about?

By the way, thank you!
My System SpecsSystem Spec
08 May 2012   #8

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

There's a few other things that may help. something that has prevented compatibility problems for usb devices is this one.

To Disable Selective Suspend:

open the control panel
go to power options (you may have to set view to small icons)
click change plan settings
in the window that opens:
click change plan settings
click change advanced power settings, expand usb and ensure usb selective suspend is disabled.
My System SpecsSystem Spec
Reply

 "Recovered from unexpected shutdown" when computer unattended




Thread Tools




Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 11:05 PM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33