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Windows 7: BSOD using Firefox and sometimes on Chrome

08 May 2012   #1
bysodus

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
BSOD using Firefox and sometimes on Chrome

Hi,

I am getting BSOD on my Asus U56E. This is a refurbished laptop i received and BSOD has been happening since day 1. It often happens when I use Mozilla Firefox and sometimes with Chrome. First the mouse pointer freezes up and thereafter BSOD comes up.

I had called up Asus customer support and they helped me update BIOS and keyboard driver but it still keeps happening.

System is Windows Home Premium 64 bit.

Thanks a lot for the help


My System SpecsSystem Spec
08 May 2012   #2
zigzag3143

Win 8 Release candidate 8400
 
 

If this is under warranty let them handle it. If not

STOP 0x101: CLOCK_WATCHDOG_TIMEOUT troubleshtg
My System SpecsSystem Spec
08 May 2012   #3
bysodus

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thanks, the tech support of Asus was of little help. They are trying to say that i am running some software which is causing the problem, however the very fact that the BIOS was not updated makes me suspect that some driver is not updated. If I don't find the solution here, i would use the warranty to get it resolved.
My System SpecsSystem Spec
08 May 2012   #4
bysodus

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I ran a sfc /scannow and it returns the following :

Repairing 1 components
2012-05-08 20:29:53, Info CSI 000002de [SR] Beginning Verify and Repair transaction
2012-05-08 20:29:53, Info CSI 000002e0 [SR] Cannot repair member file [l:22{11}]"PINTLGB.IMD" of Microsoft-Windows-IME-Simplified-Chinese-Core, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2012-05-08 20:29:53, Info CSI 000002e2 [SR] Cannot repair member file [l:22{11}]"PINTLGB.IMD" of Microsoft-Windows-IME-Simplified-Chinese-Core, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2012-05-08 20:29:53, Info CSI 000002e3 [SR] This component was referenced by [l:202{101}]"Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.WindowsFoundationDelivery"
2012-05-08 20:29:54, Info CSI 000002e6 [SR] Could not reproject corrupted file [ml:520{260},l:62{31}]"\??\C:\Windows\IME\IMESC5\DICTS"\[l:22{11}]"PINTLGB.IMD"; source file in store is also corrupted
2012-05-08 20:29:54, Info CSI 000002e8 [SR] Repair complete
My System SpecsSystem Spec
09 May 2012   #5
zigzag3143

Win 8 Release candidate 8400
 
 

What version of win 7 (stater,home,pro,etc) do you have and what language are you using?

If that is the only file sfc cant repair (and you arent using Chinese) that file is probablt not critical.

I suspect something deeper.
My System SpecsSystem Spec
09 May 2012   #6
bysodus

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I am using Win 7 home premium. language is english. not using chinese. do the dump files tell anything ?
My System SpecsSystem Spec
09 May 2012   #7
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by bysodus View Post
I am using Win 7 home premium. language is english. not using chinese. do the dump files tell anything ?
Have you read the link for BCC101 in the previous post?

have you done everything it suggests?
My System SpecsSystem Spec
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 BSOD using Firefox and sometimes on Chrome




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