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Windows 7: BSOD after multiple changes, more prevalent while playing games

08 May 2012   #1
jvaritek33c

Windows 7 64 bit
 
 
BSOD after multiple changes, more prevalent while playing games

A while ago my USB ports came detached, and a few days ago my last one finally broke off. I called Dell Tech Support asking for a number, and the person on the phone insisted on using remote access to uninstall/reinstall/install drivers for me, despite the fact that the USB drive itself was rattling around inside.

They then sent someone out to replace the motherboard. After the MB was replaced, I immediately plugged in my brand new 2TB external hard drive, and copied all of my .iso game files. After that I started getting random shut downs with no warning, no freezing, and no blue screen. I would be using my computer, and all of a sudden it would be turned off. At the time, I'm pretty sure I was playing Sid Meiers Civ 5.

I called Dell back, and they said they would send someone out to replace the motherboard again. I called on Thursday, May 3rd, about an hour after the guy who replaced my MB for the first time left my house. Later that night, my computer started freezing up, with audio stuck on repeat in a half second loop or so, and I would have to shut it down manually. Then it started BSODing.

Today (May 8th) they replaced my MB, Heat Sink, and Fan. This time I was able to play Civ 5 for about 10 minutes before it blue screened. I then transferred the .iso file to my computer instead of my external, and I was able to play for perhaps an hour, hour and a half before it blue screened.

About an hour ago I was playing World of Warcraft in windowed mode, tabbed over to Facebook, and went to click on something in my newsfeed and it crashed again.

Windows 7
-64 bit
-Original OS
-OEM (I think...)

XPS 15 (L502x)

System is about 6 months old
Don't think I've reinstalled


My System SpecsSystem Spec
.
08 May 2012   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Obvious and Related to nusb3xhc.sys USB 3.0 Host Controller Driver from NEC Electronics Corporation. I would re-install newest driver available.

You also have a few drivers needing updating and a bunch of 3rd party app drivers added that may cause problems down the line.
My System SpecsSystem Spec
09 May 2012   #3
jvaritek33c

Windows 7 64 bit
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
Obvious and Related to nusb3xhc.sys USB 3.0 Host Controller Driver from NEC Electronics Corporation. I would re-install newest driver available.

You also have a few drivers needing updating and a bunch of 3rd party app drivers added that may cause problems down the line.
I did everything you said right after reading your post about ten hours ago. I was able to play WoW and browse the internet, no problem, as well as start a large upload to Youtube.

I went to bed and got up, turned my computer back on (not sure if it shut itself off due to inactivity or crash, but I got no error message on startup) and I booted up Civ 5 to play. Got through cinematic fine, went through game setup, and then on the loading screen it started to load, but then froze up, sound repeating in a loop again.

It didn't blue screen, so I reset it manually. On reboot it froze at the blue Microsoft Welcome screen after I input my password.
My System SpecsSystem Spec
.

09 May 2012   #4
zigzag3143

Win 8 Release candidate 8400
 
 

As usual we need the DMP files.
My System SpecsSystem Spec
09 May 2012   #5
jvaritek33c

Windows 7 64 bit
 
 

My bad.
My System SpecsSystem Spec
10 May 2012   #6
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by jvaritek33c View Post
My bad.

Related to nusb3xhc.sys USB 3.0 Host Controller Driver from NEC Electronics Corporation

What is the date in the driver you re-installed?
My System SpecsSystem Spec
11 May 2012   #7
jvaritek33c

Windows 7 64 bit
 
 

10/25/2011

I've been using my computer with the external unplugged, but my Motorola phone charging via usb, and that made the computer freeze, but not blue screen.

I unplugged the phone charger and I was successfully able to play WoW and Civ V for about 10 hours straight with no problem.
My System SpecsSystem Spec
11 May 2012   #8
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by jvaritek33c View Post
10/25/2011

I've been using my computer with the external unplugged, but my Motorola phone charging via usb, and that made the computer freeze, but not blue screen.

I unplugged the phone charger and I was successfully able to play WoW and Civ V for about 10 hours straight with no problem.
Sounds like progress. Good Luck
My System SpecsSystem Spec
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