BSOD caused by ntoskrnl.exe?


  1. Posts : 38
    Windows 7 Home Premium x64
       #1

    BSOD caused by ntoskrnl.exe?


    Hi guys I just got a BSOD from what looks like ntoskrnl.exe. I have been taking computer repair classes at my high-school because I love fixing computer but I have never seen this before and after some time spent researching I was wondering if this is a serious problem with my laptop. My laptop specs are; My computer is still less then a one years old.
    Model:HP Pavilion dv6
    OS: Windows 7 Home Premium x64
    Ram: 8gb(Came with 6gb but I discharged one of the ram sticks by accident)
    Processor:2nd Gen Intel Core i5
    If I forgot anything please let me know and ill make sure to include it for this is my first time ever posting a forum. Any help is greatly appreciated and thank you for you time.
      My Computer


  2. Posts : 4,161
    Windows 7 Pro-x64
       #2

    NEOFLTR_700_18809.SYS is causing the problem. I couldn't find a reference for it so it may be part of your McAfee AV system. Some AV programs are known to cause a D1 Bug Check code. Someone more familiar with this file may be along shortly.

    Image path: \??\C:\Windows\system32\Drivers\NEOFLTR_700_18809.SYS
    Image name: NEOFLTR_700_18809.SYS
    Timestamp: Fri Jul 08 15:41:22 2011 (4E176B72)
    CheckSum: 0001AF64
    ImageSize: 0001B000
    Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4

    DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high. This is usually
    caused by drivers using improper addresses.
      My Computer


  3. Posts : 4,161
    Windows 7 Pro-x64
       #3

    Additional Info -
    I found conflicting references to the NEOFLTR- prefix but none mentioned McAfee.
    If you have Neoteris VPN software or Secure Application Manager from Juniper, check the owner site for an update.
      My Computer


  4. Posts : 38
    Windows 7 Home Premium x64
    Thread Starter
       #4

    Thank You so much for you help I did noticed after my computer recovered from the crash McAfee tried running a scan right after log on. I will go look for updates right now from Juniper. Thank you so much! :)
      My Computer


 

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