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Windows 7: BSOD while playing basically any game, error code 0x00000A

09 May 2012   #1
quantamcola

Windows 7 x32
 
 
BSOD while playing basically any game, error code 0x00000A

Hello there.
I seem to be having some trouble with my computer.
It has been crashing for a while and I've tried to fix it, but TBH, I'm a total noob when it comes to these things.
I've had these problems for a few months so I just started using our shared family computer, and recently I haven't been able to get access to it that often. Because I had so many problems with my computer, I tried clean installing it, which helped for around a month. Now it is back to BSODS.
The error code I mainly get is the 0x00000A.
-----------------------------------------------------------------------------------
System Specs:
Windows 7 Home Premium x32 bit Build 7600
Processor:AMD Athlon(tm) II x4 635 Processor, 2.90 GHz
Graphics: ATI Radeon HD 5570
Memory: 2040MB RAM
Motherboard: M4A78LT-M LE

The OS came in-built with the computer, but since then I've re-installed it around 5 times.

Help will be greatly appreciated.
-Quantamcola


My System SpecsSystem Spec
.
10 May 2012   #2
writhziden

Windows 7 Home Premium 64 Bit
 
 

Suspected problem:
Code:
ASACPI	8e9c4000	8e9c5420	Thu Aug 12 20:52:52 2004 (411c2d04)	00004aa7		ASACPI.sys
Older versions of ASACPI.SYS are a known BSOD problem on Windows 7. Update the driver by:
  1. Going to the Asus motherboard support site
    When you reach the website:
  2. Scroll down the page and click Utilities
  3. Hold Ctrl and press f (ctrl+f) to enter the browser's find feature
  4. Search for "ATK0110 driver for WindowsXP/Vista/Win7 32&64-bit" (without quotes)
  5. Download and install the driver.
  6. After installation is complete, verify that it installed correctly.
    • Click Start Menu
    • Click My Computer
    • Go to C:\WIndows\System32\drivers\
    • Verify that the ASACPI.SYS file is dated 2009 or newer (2010,etc.)

Thanks to JMH and zigzag3143 for the above information.
My System SpecsSystem Spec
12 May 2012   #3
quantamcola

Windows 7 x32
 
 

Thanks for the reply!
I can't get onto my computer anymore because the BSODS keep stopping me. I will probably have 20+ more minidump files once I get back on.
I did the driver update, though it seems like it didn't do much.

Edit: I'm finally back on my computer! I will attach the new minidump files and hope that the files can help you.
My System SpecsSystem Spec
.

12 May 2012   #4
writhziden

Windows 7 Home Premium 64 Bit
 
 

You appear to have hard disk issues. Due to your boot problems, I would suggest running a disk check in the recovery environment. Use Advanced Boot Options to select Repair Your Computer and get to the System Recovery Options. Then select the command prompt. Do the following:
chkdsk /r c:
chkdsk /r d:
chkdsk /r e:
chkdsk /r f:
.etc until you get the message that the volume could not be opened for direct access. For any drives that do not give the message:
Windows has checked the file system and found no problems
run chkdsk again as above. In other words, if it says:
Windows has made corrections to the file system
after running the disk check, run the disk check again.

I realize you may only have one disk show up in Windows explorer, but you may have more than one disk through recovery options. This is because the system creates a hidden boot partition (which will be C: in recovery), you may have a recovery partition for your PC that is hidden (which will be D: in recovery), and you will have your primary Windows partition (which may be E: in recovery). A custom PC will likely have at least C: and D: to scan.

If you have an external drive connected, scan it, as well. One of your crashes pointed to a USB related crash, which may indicate an external drive with data corruption or bad sectors.
My System SpecsSystem Spec
22 May 2012   #5
quantamcola

Windows 7 x32
 
 

Sorry for the late reply!
I tried the chkdsk, though the only one that doesn't give me "cannot open..." is the c: drive, which says " the type of the file system is NTFS."
My System SpecsSystem Spec
22 May 2012   #6
writhziden

Windows 7 Home Premium 64 Bit
 
 

If you are still unable to boot, move on to Troubleshooting Windows 7 Failure to Boot. Let us know if you need further help or if you need any help with those steps.
My System SpecsSystem Spec
02 Jun 2012   #7
quantamcola

Windows 7 x32
 
 

Sorry writh, I really need help on the causes of the BSODS. My computer does start up, but when it crashes, it's a long chain of crash and restart. I just really want to fix my computer.
My System SpecsSystem Spec
03 Jun 2012   #8
writhziden

Windows 7 Home Premium 64 Bit
 
 

warning   Warning
Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!


Strip down your system to run only the bare essentials: one RAM module, the CPU, motherboard, one hard disk, one graphics card (or use onboard graphics if you have it), keyboard, mouse, and one monitor. See how the system behaves by running Windows for twice as long as it typically takes for you to get a crash (I realize for you, in some instances, this can be seconds). If it is stable, add one piece of hardware back at a time until you get crashes again. Take notes of what hardware you add and how the system responds to the hardware changes.

As you add and remove hardware, follow these steps for ESD safety:
  1. Shut down and turn off your computer.
  2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
  3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
  4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
Once these steps have been followed, it is safe to remove and replace components within your computer.
My System SpecsSystem Spec
04 Jun 2012   #9
quantamcola

Windows 7 x32
 
 

Thanks for the speedy reply! I will have to use something to provoke my computer to crash, because the only crashes happen while I am playing games.

I'll edit the post once I get the results, and I'll check if my computer is still under warranty while I'm at it.
My System SpecsSystem Spec
04 Jun 2012   #10
writhziden

Windows 7 Home Premium 64 Bit
 
 

If you edit the post, I probably will not notice. We do not get notices if posts are edited, only if there are new posts in threads. You are better off posting again so I get a message that you responded.
My System SpecsSystem Spec
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