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#1
BSOD Several Times per Day
The user started seeing occasional errors like this several months ago.
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF80002AA3830
BCP3: FFFFF88005C59F30
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
The frequency has increased to several times per day, often around 2AM when the system is not being used. Alas, this system is at a remote site and is currently hung. Since I use remote desktop additional tests must wait until it can be rebooted. Any help is certainly appreciated.
Running SFC /scannow initially resulted in a reboot from an error check. Following the steps in How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7 showed that NlsData0024.dll could not be repaired. I copied NlsData0024.dll from another Win7 x64 system without errors. However, running SFC after copying the file resulted in hanging the system without a reboot.
I created the attached files (Windows_NT6_BSOD_jcgriff2 folder and BigEasy System Health Report.html) prior to replacing NlsData0024.dll.
Windows 7 is
- x64
- the original installed OS on the system
- an OEM version
- System is 4 months old
- OS installation is 4 months old by Dell
System Manufacturer/Model Number Dell Optiplex 390
CPU: Intel Pentium G630 @ 2.70GHz
Memory: Corsair 8 GB 1333mhz PC3-10666 240-pin Dual Channel DDR
Integrated video Intel HD Graphics
Sound Card is on board
Hard Drives: WDC WD2500AAKX-753CA1
Last edited by docEdoc; 09 May 2012 at 12:02. Reason: Correct a misstatement