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Windows 7: asus K53E

09 May 2012   #1

windows 7 home premium 64 bit
asus K53E

hi im not sureif this is in the right forum but here goes,
i have an asus K53e windows 7 home 64 and every time it restarts from a hibernation it crashes/freezes and will have to power down and start up again, this really starting to be annoying and would like some help please

My System SpecsSystem Spec

09 May 2012   #2

Win 8 Release candidate 8400

We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:
* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.
My System SpecsSystem Spec
09 May 2012   #3

windows 7 home premium 64 bit

yeah will do thanks for replying but i have a some what limited knowledge with computers tho i have enabled the dump files i just dont know how i would find them after, sorry
My System SpecsSystem Spec

09 May 2012   #4

Windows 7 Home Premium x64

navigate to c:>Windows>Minidump
My System SpecsSystem Spec
12 May 2012   #5

windows 7 home premium 64 bit

hi if done all that and found the dump folder but for some reason the folder is still empty, an my laptop has crashed/frozen up at least 3 times where i have had to reset it manualy, a side not too that my laptop is increasingly getting slower on the start up with error id's of 100 to 300 an not sure if this has got some thing to to with it crashing from a sleep,
just an idea
My System SpecsSystem Spec
12 May 2012   #6

Win 8 Release candidate 8400

All Yours James. IM out
My System SpecsSystem Spec
12 May 2012   #7

Windows 7 Home Premium x64

yulaw99, please upload your Event Viewer Administrative Logs.

Please provide us with your Event Viewer administrative logs by following these steps:

Click Start Menu
Type eventvwr into Search programs and files (do not hit enter)
Right click eventvwr.exe and click Run as administrator
Expand Custom Views
Click Administrative Events
Right click Administrative Events
Save all Events in Custom View As...
Save them in a folder where you will remember which folder and save as Errors.evtx
Go to where you saved Errors.evtx
Right click Errors.evtx -> send to -> compressed (zipped) folder
Upload the .zip file here.

Thanks to zigzag3143 for the steps.
My System SpecsSystem Spec
12 May 2012   #8

windows 7 home premium 64 bit

hi hope this helps
My System SpecsSystem Spec
14 May 2012   #9

windows 7 home premium 64 bit

and one now a blue screen fault
My System SpecsSystem Spec
14 May 2012   #10

Windows 7 Home Premium x64

Okay yulaw99, you have quite the event log here. Sorry it took so long to get back to you. Let's start with a few things, I am going to be going over the event logs and will post fixes for different problems that you are having. Let's take care of something simple real quick. What antivirus are you using? Most of us here highly recommend Miscrosoft Security Essentials. It's free, has a small foot print and works great. If you are using anything else, please uninstall it, at least for testing purposes. Also, please download Malwarebytes, the free version, and run a full scan on all user accounts and let us know how that comes out. Again, there is a lot to look over here and I will be getting back to you about it. I will also have someone look at the .dmp you attached. Please be patient.
My System SpecsSystem Spec

 asus K53E

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