Windows 7: Screen has turned blue 3 times within 1 month

wearashirt · 09 May 2012

Hi... my screen has turned blue several times during the past 30 days. I run a heavy music program called Reason 6, but I wasn't running it at anytime when the semi-crashes happened. I was just performing basic operations such as browsing and multi tasking. My Acer i5-480M laptop is only 1.5 years old.

JMH · 09 May 2012

wearashirt

We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP.

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

Quote:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:

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* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.

Windows 7: Screen has turned blue 3 times within 1 month

Screen has turned blue 3 times within 1 month problems?