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Windows 7: BSOD when trying to shut down the computer

10 May 2012   #1
etsnsm

Windows 7 Ultimate x64
 
 
BSOD when trying to shut down the computer

Windows 7 64bit ultimate.
Bought it at University Book Store. (Full retail)
Upgrade version, but has legit cd key.
Recently reinstalled the os once more yesterday.
Fairly new hardware (Couple of months)
Custom built.

As i'm typing this up, random applications are crashing on me.
For instance, windows desktop manager crashed.
Also, windows explorer needed to be restarted.
Perhaps some files became corrupt because of the BSOD? Idk.


My System SpecsSystem Spec
.
10 May 2012   #2
writhziden

Windows 7 Home Premium 64 Bit
 
 

The .dmp file included implicates you Bluetooth software (not the device itself or even its drivers, but the software). Recommend uninstallnig any Bluetooth related applications and seeing if the system is more stable. It may also be worth seeing if you can find up to date drivers and software for the Bluetooth devices.

It is difficult to find patterns with only one.dmp file, so we may have to wait for more .dmp files to see what the actual problem is. The above may only be a one-time thing.
My System SpecsSystem Spec
10 May 2012   #3
etsnsm

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by writhziden View Post
The .dmp file included implicates you Bluetooth software (not the device itself or even its drivers, but the software). Recommend uninstallnig any Bluetooth related applications and seeing if the system is more stable. It may also be worth seeing if you can find up to date drivers and software for the Bluetooth devices.

It is difficult to find patterns with only one.dmp file, so we may have to wait for more .dmp files to see what the actual problem is. The above may only be a one-time thing.
Thank you.
I love you.

P.S. I recently just had another BSOD.
Should I repeat the same steps and edit the perform /report and the BSOD collection app report onto this same thread?
My System SpecsSystem Spec
.

11 May 2012   #4
writhziden

Windows 7 Home Premium 64 Bit
 
 

Yes, please provide us with the latest crash reports.

Have you had a chance to do the steps for the Bluetooth devices?
My System SpecsSystem Spec
11 May 2012   #5
etsnsm

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by writhziden View Post
Yes, please provide us with the latest crash reports.

Have you had a chance to do the steps for the Bluetooth devices?
Yes. I uninstalled it, and installed it once more with new software retrieved from the asus website.
Might I add that my desktop windows manager crashes from time to time?
Sec, adding additional files.
My System SpecsSystem Spec
12 May 2012   #6
writhziden

Windows 7 Home Premium 64 Bit
 
 

What happens when DWM crashes? Any messages received?
My System SpecsSystem Spec
13 May 2012   #7
etsnsm

Windows 7 Ultimate x64
 
 

A normal windows error pop up appears and my windows aero stops working and reverts to the default.
Edit: I just got another bsod and put up the reports. [Third]
My System SpecsSystem Spec
13 May 2012   #8
writhziden

Windows 7 Home Premium 64 Bit
 
 

Crashes indicate hard disk problems and possible memory problems. Hard disk related problems can be caused by hard disk data corruption, windows corruption, viruses, or memory problems.

  • If you are overclocking any hardware, please stop.

  • Run Disk Check with both boxes checked for all HDDs and with Automatically fix file system errors checked for all SSDs. Post back your logs for the checks after finding them using Check Disk (chkdsk) - Read Event Viewer Log.
    For any drives that do not give the message:
    Windows has checked the file system and found no problems
    run disk check again as above. In other words, if it says:
    Windows has made corrections to the file system
    after running the disk check, run the disk check again.

  • Run the short and long tests with SeaTools.
    SeaTools for Windows

    SeaTools for DOS
  • Check Windows for corruption. Run SFC /SCANNOW Command - System File Checker up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations. Use OPTION THREE of SFC /SCANNOW Command - System File Checker to provide us with the sfcdetails.txt file if errors occur.

  • Download and install Malwarebytes, update it, do not start the free trial, and then run a full scan. Also run a full scan with your antivirus software installed on your system. If you do not have antivirus software installed, see the Good and Free system security combination. for better security steps and scanning tools. Make sure to update the security software before running the full scan.

  • Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).
    warning   Warning
    Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!

    For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
    1. Shut down and turn off your computer.
    2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
    3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
    4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
    Once these steps have been followed, it is safe to remove and replace components within your computer.
My System SpecsSystem Spec
16 May 2012   #9
etsnsm

Windows 7 Ultimate x64
 
 

Hey writhziden,

I've been pretty busy lately so i'll get back to you in the near future.
However, in the mean time, I have been doing some of the steps you've asked me.
- SeaTools for windows = Checked for short and long.
- Malwarebytes' test was successful.
- I ran the windows memory diagnostics test for 22 passes [Extended with the cache on] and got no problems.

I'll try to reply reply to this thread back asap.
My System SpecsSystem Spec
16 May 2012   #10
writhziden

Windows 7 Home Premium 64 Bit
 
 

SeaTools passed, I assume? Malwarebytes did not find any malicious items?

Don't forget to run Memtest86+ for 7-21 passes (the more, the better).
My System SpecsSystem Spec
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 BSOD when trying to shut down the computer




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