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Windows 7: Fresh Build - Constant BSOD - Multiple Codes - 3b, 50, a

18 Jun 2012   #111
LP81

Windows 7 Ultimate x64
 
 

I did have to uninstall and re-install WireShark for it to recognize the new NIC card, just as an FYI if you run into this in the future...


Did 2 tests back to back using the new NIC

Started both loggers
Waited about 5-10 seconds to start the file download
Crapped out after only a few seconds

First test I waited another 15-20 seconds to see if it would resurrect itself, but it didn't. Then I stopped the logging

Second Test, I killed the logging quickly after seeing it stall out.

Both are here:

Run 1: Zippyshare.com
Run 2: Zippyshare.com


My System SpecsSystem Spec
.
20 Jun 2012   #112
Vir Gnarus

Microsoft Community Contributor Award Recipient

Windows 7 64-bit
 
 

Hi mate, I didn't forget about this. I'll look at it when I have some spare time since this will require something more thorough in investigation than other cases. Shouldn't be too long.
My System SpecsSystem Spec
20 Jun 2012   #113
LP81

Windows 7 Ultimate x64
 
 

Not a problem

Thanks for all the time you've put in already.
My System SpecsSystem Spec
.

21 Jun 2012   #114
Vir Gnarus

Microsoft Community Contributor Award Recipient

Windows 7 64-bit
 
 

I think we're getting somewhere.

Can you go into your registry using regedit (accessible from Windows start menu) and see if you can do a search in it for the following:

AB8902B4-09CA-4BB6-B78D-A8F59079A8D5

also look for this:

bf3a50c5-a9c9-4988-a005-2df0b7c80f80

Provide me any info you may garner on these two, such as process/driver names and whatnot. If you wanna just take a snapshot of what you find by all means.

I believe I've finally found some pattern. Evidently, there's some hold-up for the SMB redirectory, the UNC provider, and the filter manager (as well as NTFS). The former two items are related to networked files (like Windows file sharing) and the like, and the latter is an over-encompassing item involving any file I/O, hence its relation to NTFS. NTFS driver is also hanging up frequently. I'm also noticing this is happening only when your system is doing disk flushes

There may be a filter driver, like either from your antivirus, or from some software related to files sharing or network connections, that's holding things up. That, or your drive itself is experiencing issues.

Another thing, I found that IMEI (Intel Management Engine Interface) has a tendency to rear its ugly head immediately at download start and again when the download dies. I'm not sure if it has a relation to this, but I recommend getting rid of it anyways, it's a security risk.

Again, I think I'm on to something, but I'll peruse the data further. I would definitely like to figure out more on what's going on, such as your driver stack, so if it's at all possible when firefox download hangs, whip out Process Explorer, right click firefox, and create a full dump to give to us. If you wish, you may even go so far as to provide us a kernel dump. As in, first set up to do manually forced crash by following instructions here. Then after the restart, get firefox going, run another download, and as soon as it hangs manually force a crash (first make sure your crashdumps are set to kernel dumps as explained here). Send us the MEMORY.DMP file located in Windows folder after that.

The kernel dump and the firefox dump provide two separate details: the former provides me what was going on in the background such as I/O and stuff and gives me details on driver stacks n all that jazz, whereas the firefox dump will provide me a direct look at what was going on with firefox at the time the download hung. Preferably you provide both, but if you wanted to choose one, I'd go for the kernel dump first.
My System SpecsSystem Spec
21 Jun 2012   #115
LP81

Windows 7 Ultimate x64
 
 

HKEY_CLASSES_ROOT\AppID\{AB8902B4-09CA-4BB6-B78D-A8F59079A8D5}

Sub Items:
(Default) REG_SZ Thumbnail Cache Out of Proc Server
DllSurrogate REG_SZ *Null*


bf3a50... was not found

Regarding IMEI: To verify I can just use the "Add/Remove Programs tool and remove "Intel(R) Management Engine Components" correct?

I will work on the Process Explorer and memory Dump later today (super busy at work)
My System SpecsSystem Spec
21 Jun 2012   #116
Vir Gnarus

Microsoft Community Contributor Award Recipient

Windows 7 64-bit
 
 

Try looking in HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\ for it. If you want you can even right click the "folder" with the long name and Export it. You may need to change the file extension. Make sure that "Selected branch" option is the one checked.
My System SpecsSystem Spec
21 Jun 2012   #117
LP81

Windows 7 Ultimate x64
 
 

Still no dice on the BF3a one...

Even widened the search to "bf3a50c5" and I got no hits in the entire Registry.

Could that "folder" that's missing be an issue then?

attached is the entire CLSID "folder"
My System SpecsSystem Spec
21 Jun 2012   #118
LP81

Windows 7 Ultimate x64
 
 

So either I'm doing something wrong, or I need to grab a different keyboard as the Ctrl Scroll Lock force crash isn't working

I checked and the Kernel dump was set as a default (attachment 1)

I added the registry Entry and did a restart (Attachment 2)

I held the right most crtl and pressed scroll lock twice as specified... no crash

Last MEMORY.DMP file is from 5/23
My System SpecsSystem Spec
22 Jun 2012   #119
Vir Gnarus

Microsoft Community Contributor Award Recipient

Windows 7 64-bit
 
 

Urp, I mean search the registry again for the AB8902B4, not the other one. Just search in that specific area. That should come up with an entry with lots of subkeys (subfolders) that contain a good bit of data behind it. Again, you can merely export it all as a .reg file.

It's ok, I found what it was. It's the thumbcache.dll, for Thumbnail Cache for directories. I'm not quite sure if it's relevant to your problems, though it did seem to show up at the wrong time in the logs. You can try and disable it by following this article.

As for getting it to crash, were you looking in HKEY_LOCAL_MACHINE? Try adding the entry for both ps/2 and usb keyboards. If need be, you may have do the alternate shortcut right described at the bottom of the article (maybe just Key1 is all you need to do). Remember to revert the CrashOnCtrlScroll value to 0 if you decide to go that route.
My System SpecsSystem Spec
24 Jun 2012   #120
LP81

Windows 7 Ultimate x64
 
 

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\

{AB8902B4-09CA-4bb6-B78D-A8F59079A8D5}

(default) REG_SZ Thumbnail Cache Class Factory for Out of Proc Server
AppID REG_SZ {AB8902B4-09CA-4bb6-B78D-A8F59079A8D5}



Thumbnails Disabled via the registry edit procedure.



I'll see if I can set up an alternative crash dump key combo
My System SpecsSystem Spec
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