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Windows 7: Random Freezes, BSOD, error 0x116

20 May 2012   #11
Baasha

Windows 7 Ultimate x64 SP1
 
 

I updated those drivers and all other ones that seemed to be out of date.

The problem still persists and has actually gotten worse!

I am now getting very frequent BSODs with BCC 0x50. I am going to run MemTest 86 for a few hours to see if the RAM is faulty but I highly doubt that that's the issue.

Also, I ran Prime95 just to check the CPU and my OC again and within a couple of minutes, one of the cores, (Core # 3), said "FATAL ERROR" and it stopped running. So turned everything back to default settings and booted back into Windows. Guess what? I still got the 0x50 BSODs and random freezes/lock ups which forced hard reboots.

I ran Prime95 again for a few minutes and there were no errors so I thought there was something wrong with my OC. It has worked perfectly since last March (2011) when I got my CPU brand new (i7 990X). The CPU never reached above 76C during 100% load in Prime95. During gaming, rendering, and other CPU intensive processes, it never goes above 70C.

I already tested all four of my GPUs (EVGA GTX-580 Classified 3GB in 4-Way SLI) and they had NO problems at all! I ran several benchmarks and played several games that used the cards fully (99% usage in EVGA Precision). I even ran the GPUs overclocked to 950MHz and they had NO issues at all!

The dump files are attached so could you please look at them and let me know what's wrong?

I have a feeling it's a hardware issue because these lockups and BSODs are happening even at stock/default settings (NO OC). Do you think the CPU is FUBAR?

Please let me know at your earliest convenience.

Thanks!


My System SpecsSystem Spec
.
20 May 2012   #12
zigzag3143

Win 8 Release candidate 8400
 
 


These crashes were caused by memory corruption probably a driver.
Please run these two tests to verify your memory and find which driver is causing the problem.


* If you are overclocking anything reset to default before running these tests.
In other words STOP!!!

* If you have a Raid update its Driver.




Memtest.
Quote:
*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5-7 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

Any errors are indicative of a memory problem.

If a known good stick fails in a motherboard slot it is probably the slot.


RAM - Test with Memtest86+






Driver Verifier

Quote:
Using Driver Verifier is an iffy proposition.
Most times it'll crash and it'll tell you what the driver is.
But sometimes it'll crash and won't tell you the driver.
Other times it'll crash before you can log in to Windows.
If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise.
Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation"IRP Logging and Force Pending I/O Requests. and click "Next"
NOTE: You can use Low Resource Simulation if you'd like.
From my limited experimentation it makes the BSOD's come faster.
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

If you are using win 8 add these

- Concurrency Stress Test
- DDI compliance checking

Reboot the system and wait for it to crash to the Blue Screen.
Continue to use your system normally, and if you know what causes the crash, do that repeatedly.
The objective here is to get the system to crash because Driver Verifier is stressing the drivers out.
If it doesn't crash for you, then let it run for at least 36 hours of continuous operation.
Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.


If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

Thanks to JCGriff2 & Usasma.

Sysnative Forums

Driver Reference Table (DRT)


Using Driver Verifier to identify issues with Windows drivers for advanced users

Driver Verifier

Using Driver Verifier (Windows Drivers)
My System SpecsSystem Spec
20 May 2012   #13
Baasha

Windows 7 Ultimate x64 SP1
 
 

Thanks for the quick reply!

Memory corruption? Ugh..

Regarding the RAID driver, which driver should I update? I've updated pretty much all the drivers I can (by searching on ASUS' website and also running Driver Genius Pro 11.0). Do you mean the Intel RST drivers? I think those are up to date as well. I downloaded the latest ones and updated it when I did the fresh install of the OS. Either way, please let me know which RAID device/driver you are talking about. I am indeed running a RAID array for my OS drive; I have 2 Corsair Force GTs in RAID-0 as my "C:" drive. That's where I've installed the OS.

Anyway, here's what I've done so far:

I reset EVERYTHING to stock/default (NO OC at all) and tried to load MemTest86 (v4.00) but it never booted up! As soon as the blue screen for MemTest popped up (with the penguins), the PC would just automatically restart.

I didn't know what to do so I went back and put all the settings to the OC settings I had before! Multiplier: 33, BCLK: 133, V-Core: 1.30, QPI/VTT: 1.275V, DRAM Bus: 1.66V, and set the Memory to 1600MHz, UCLK: 3600MHz, and the RAM timings to 8-8-8-24 (2N) and rebooted and guess what? MemTest booted right up!

What worried me was that the CPU shows up as "Intel Core i9 3475 MHz" when I have an i7 990X @ 4.41GHz. I don't care about the speed so much but the CPU number/model is totally off. Also, the L1/L2 Cache show as "Unknown" and L3 Cache shows up as "None". Is that normal?

Perhaps the most important thing that really throws me off is the "Settings: RAM: 2071MHz (DDR3-4143)". 2071MHz? My RAM is only rated for 1600MHz and I've NEVER set it above that. Even in the "OC" settings, the RAM (Corsair Dominator 12GB) was ALWAYS at 1600MHz/8-8-8-24 since that's what it's rated for. I haven't run Memtest for a long time so I don't remember what these settings are supposed to be like.

I've done 3 passes so far and there are NO errors at all.

First, why won't MemTest boot up (or work) when I've set everything to default? That seems really odd. Secondly, it started to work when I put all my settings to my OC settings I've had for more than a year (never changed it after I found the sweet-spot @ 4.41GHz).

When I reinstalled the OS, I also cleared the CMOS by removing the battery. When I booted up again, the BIOS already showed the latest version (v.1001)?! Is that normal? I mean the factory (original) BIOS version is MUCH older than that one. So does that mean that there was/is something wrong with the BIOS? My motherboard is the ASUS P6T7 WS SuperComputer.

Please help!
My System SpecsSystem Spec
.

21 May 2012   #14
zigzag3143

Win 8 Release candidate 8400
 
 

You are booting from the Memtest cd/USB right?

Thats perfectly normal.

BCC116 is a video issue but you want to eliminate as many variables as possible.

Memory corruption more often than not is related to a driver. Memory is possible but is less frequent. Its just a matter of running verifier till it catches the mis behaving driver.
My System SpecsSystem Spec
21 May 2012   #15
Baasha

Windows 7 Ultimate x64 SP1
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
You are booting from the Memtest cd/USB right?

Thats perfectly normal.

BCC116 is a video issue but you want to eliminate as many variables as possible.

Memory corruption more often than not is related to a driver. Memory is possible but is less frequent. Its just a matter of running verifier till it catches the mis behaving driver.
I ran 7 passes of MemTest86 and there were NO errors. I turned Driver Verifier on and booted into Windows and there was no BSOD however after a couple of minutes, the outer two screens went black, the center one became blurry (as usual) and the computer just froze! I had to hard reboot and there was no BSOD code.

This is extremely frustrating.

I also uninstalled the graphics drivers with Revo Uninstaller Pro, tried a Clean Boot (disabled all Startup Items, disabled all non-Microsoft services) and booted into Windows. The weirdest thing is that when I get to the log-on screen (to enter my password), once I enter the password, it takes about 30 seconds to get into the desktop and then the screens are just black (the mouse moves however). After I get the black screens for about 10 - 15 seconds, the desktop loads correctly. This is happening even in Safe Mode! This happens even after uninstalling the GPU drivers AND performing the Clean Boot. This happens with Driver Verifier on as well.

Could this be some sort of Virus infection?

I do have to mention that I am somewhat addicted to using CCleaner. That was one of the first programs I installed after reinstalling the OS. I run it before shutting the computer down and clear all the extraneous things and run the registry cleaner as well. I've read that that could seriously damage the OS if the wrong registry key is removed. However, I always check to make sure I don't remove the wrong keys but sometimes there are hundreds of keys where I just click "Clean" and it deletes them. Could this be causing my woes? I seriously doubt this though because I've been using CCleaner for a couple of years without any issue. And, since you said the last dump(s) point to some memory corruption, it most likely is nothing to do with CCleaner.

What about the errors in Event Viewer? The most common one I keep getting is the MSE related one where the OOBE client has stopped working or something like that. I tried deleting that file (as suggested by Microsoft) and then rebooting but it keeps coming back. Should I uninstall MSE and see if that fixes the issue? Yet, I need an anti-virus program so I'm a bit nervous about removing MSE.

Please help!
My System SpecsSystem Spec
23 May 2012   #16
Baasha

Windows 7 Ultimate x64 SP1
 
 

bump!

Please help!
My System SpecsSystem Spec
23 May 2012   #17
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Baasha View Post
bump!

Please help!
Good news on the ram. BTW you did try the sticks individually right?

Did you try verifier again.

If you continue to crash upload the DMP files.
My System SpecsSystem Spec
23 May 2012   #18
Baasha

Windows 7 Ultimate x64 SP1
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
Quote   Quote: Originally Posted by Baasha View Post
bump!

Please help!
Good news on the ram. BTW you did try the sticks individually right?

Did you try verifier again.

If you continue to crash upload the DMP files.
Hi, I did not try verifier again. I did, however, get a bunch of 0x116 errors again. I'm totally boggled as to what the issue is. I've tested all four GPUs individually in all the different PCI-E slots and there were no problems at all! I was not only able to run them smoothly, but was also able to OC them quite a bit and still run the benchmarks without issue. What I've narrowed it down to is this: My motherboard has 4 PCI-E 2.0 x16 slots and 3 PCI-E x8 slots. I have the 4 GPUs in the 4 x16 slots and have 2 EVGA Power-Boost modules in two of the x8 slots for extra power for the PCI-E lanes since my MoBo does not have an extra molex connector. When I tried each GPU individually, they passed all the benchmarks without issue (both default and OC settings). When I tried SLI (2 GPUs), if I used the first and second x16 slots, the benchmark crashed within a couple of minutes. If I moved the second GPU to the 3rd PCI-E slot (so 1st and 3rd PCI-E 2.0 x16 slots taken), the crash did not occur! I then thought the 2nd PCI-E slot is to blame so I positioned one card there and the 2nd one in the 3rd slot and ran the benchmark(s) again, it did NOT crash! The same thing happened when I tried 3-way SLI or 4-Way SLI. So, long story short, it looks like if I have BOTH the first and second PCI-E 2.0 x16 slots occupied, the benchmarks crash and I get the 0x116 BCC (I've attached the dumps). So there seems to be some issue when those two are occupied which means it could be that the EVGA Power-boost is not working properly or there is something wrong with the motherboard(?). Is my logic along the right path? Also, please look at the dumps and let me know what they say. Thanks.
My System SpecsSystem Spec
24 May 2012   #19
Baasha

Windows 7 Ultimate x64 SP1
 
 

*bump!

please help..
My System SpecsSystem Spec
24 May 2012   #20
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Baasha View Post
*bump!

please help..
Without verifier we would be just speculating. In what way can we help?
My System SpecsSystem Spec
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