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Windows 7: Random Freezes, BSOD, error 0x116

24 May 2012   #21
Baasha

Windows 7 Ultimate x64 SP1
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
Quote   Quote: Originally Posted by Baasha View Post
*bump!

please help..
Without verifier we would be just speculating. In what way can we help?
Okay, I will try verifier again.

However, lately, I cannot even log on to the desktop! The log on "sound" comes on but the screen/monitor just goes into sleep mode. When I reboot, it comes back on but when I put the password in, it takes a LONG time to get to desktop. The "Welcome" with the spinning circle just sits there for at least a minute and then the desktop comes on. Any idea what that could be? Is it most likely a software issue?

I will turn on Driver Verifier tonight and see what happens.

I might end up doing another fresh install of the OS but I'll try Verifier again.

This is so maddening.


My System SpecsSystem Spec
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25 May 2012   #22
writhziden

Windows 7 Home Premium 64 Bit
 
 

You can find out if it is a software issue by running a clean startup: Troubleshoot Application Conflicts by Performing a Clean Startup.
My System SpecsSystem Spec
25 May 2012   #23
Baasha

Windows 7 Ultimate x64 SP1
 
 

Quote   Quote: Originally Posted by writhziden View Post
You can find out if it is a software issue by running a clean startup: Troubleshoot Application Conflicts by Performing a Clean Startup.
Okay I did a Clean Boot and the system booted up fine. Although, I still have this issue where I put in the password and it takes a LONG time to get to the desktop! This happens even in Safe Mode so I know it's not some "service" or "startup program" that's causing it.

When I did a fresh install of the OS (and before I had any issues), once I put in the password, the desktop would appear almost instantaneously after the famous "beep".

The other thing I am having trouble with was that the audio devices were getting switched automatically. I have 2.1 speaker system connected by an Optical output from the motherboard to an A/V Receiver (S/PDIF output) and I also have my headphones plugged in to their respective jacks (green and pink) on the back of the motherboard. When I use the headphones, I always right-click the speaker icon in the Taskbar and select "Speakers" and press "Set as Default" and it would switch to those. When I wanted the speakers, I would click the "S/PDIF" and click "Set as Default" and it would switch back. Now, when I try to set the output to the S/PDIF, it keeps automatically switching to the "Speakers"; in other words, I don't get any sound from the 2.1 system; only the headphones.

I then went to the ASUS website and downloaded their "AUDIO" drivers for the motherboard and installed them. That installed some 3rd party program called SoundMAX. Now the S/PDIF works fine but I've NEVER had to install anything else to do this before. I always had the "High Definition Audio Device" in the Device Manager and just used that (since I'm using on-board sound and no sound card).

Besides, I also turned on Driver Verifier now and there are NO BSODs! I even played a game (Sniper Elite V2) for about an hour and it didn't even hiccup once! I played it at max settings so I think that pretty much rules out any driver conflict right?

So right now, I'm running 3-Way SLI where the 3rd, 5th, and 7th PCI-E slots (PCI-E 2.0 x16) are occupied. The moment I install the 4th card and populate the 1st PCI-E slot, the system causes all sorts of problems. However, I tested that slot by itself (with 1 card in the system) and there are no issues at all!

I've pretty much narrowed it down to this:

If I install GPUs in the 1st and 3rd slots (either SLI or 3-way SLI), the system crashes, freezes, and is not working properly.

If I use any of the 4 PCI-E 2.0 x16 slots (1, 3, 5, 7) individually, there are no issues. Even if I use slot 1 and 5 for SLI, there are no issues. If I use slot 3 and 5 for SLI, there are no issues.

So, it seems like ONLY when I use BOTH slot 1 and 3 together, the problem(s) arise(s). What could this mean? If the slots individually work, why are they having issues when I populate them together?
My System SpecsSystem Spec
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25 May 2012   #24
writhziden

Windows 7 Home Premium 64 Bit
 
 

Could be an issue with the SLI, though if it works in the other slots, that is not too likely. More likely it is an issue with the motherboard itself. Contact ASUS and see what they recommend: ASUSTeK Computer Inc. -Support- Contact us.
My System SpecsSystem Spec
25 May 2012   #25
Baasha

Windows 7 Ultimate x64 SP1
 
 

Quote   Quote: Originally Posted by writhziden View Post
Could be an issue with the SLI, though if it works in the other slots, that is not too likely. More likely it is an issue with the motherboard itself. Contact ASUS and see what they recommend: ASUSTeK Computer Inc. -Support- Contact us.
I will contact ASUS on Monday since it's too late to do so today.

After running Driver Verifier for the whole day, I did get one BSOD; it was BCC 0x50.

I've attached the dump file so can you please let me know what it says? Is there a particular driver that's causing this issue?

The other thing that happened this evening that was weird is that when I plugged in my other monitors (I usually run 3 in Surround mode but was testing the system with just one), the desktop came on but the taskbar automatically was moved to the top(?)!! How/why did this happen? I had to "unlock" the taskbar and move it back to its original position. This happened three times so far.

Also, can you tell me what I can do about the long load times (from password screen to desktop)?
My System SpecsSystem Spec
26 May 2012   #26
writhziden

Windows 7 Home Premium 64 Bit
 
 

Your Verifier enabled crash indicates Kaspersky is running at the time of the crash. Recommend removing Kaspersky with the instructions in Removal tool for Kaspersky Lab products and installing Microsoft Security Essentials - Free Antivirus for Windows to test. It is usually a false positive when Kaspersky is blamed, but it does hinder us being able to find the true cause when it is installed. You can probably install it again once we have narrowed down the true cause.

0x50 usually indicates a memory problem; often it is related to a driver or program accessing memory it is not supposed to, but it could be the RAM itself, so you may want to check the RAM again. You never answered zigzag3143's question about whether you have tested your RAM one by one. What I would suggest is:
  • Disable Verifier as described by zigzag3143

  • Run with one RAM module in one slot. See if you get crashes.

  • If you crash, try another slot and keep trying slots as you get crashes.

  • If all slots fail, set that module aside as suspected bad and try another module.

  • Once you find a module and slot that work, test that module in all slots to find any bad slots, and test all modules in good slots to find any bad modules.

  • If none of the slots and none of the modules provide stability, the problem is likely another piece of hardware or a driver.
To test the RAM, do your normal routine in Windows for twice as long as it usually takes to get a crash, or do the things you normally do that cause crashes.


Also, did you run Prime95, FurMark, and the Video memory test from the STOP 0x116: VIDEO_TDR_ERROR troubleshooting instructions? What were the results? What temperatures are you seeing at idle and what temperatures are you seeing under stress?

We need more information about the diagnostics done and the results than have been provided.
My System SpecsSystem Spec
26 May 2012   #27
Baasha

Windows 7 Ultimate x64 SP1
 
 

Quote   Quote: Originally Posted by writhziden View Post
Your Verifier enabled crash indicates Kaspersky is running at the time of the crash. Recommend removing Kaspersky with the instructions in Removal tool for Kaspersky Lab products and installing Microsoft Security Essentials - Free Antivirus for Windows to test. It is usually a false positive when Kaspersky is blamed, but it does hinder us being able to find the true cause when it is installed. You can probably install it again once we have narrowed down the true cause.
I removed Kaspersky as it never started after a reboot; I kept getting an error from "avp.exe" and it referenced some "memory" that could not be read. The program never launched so I just uninstalled it completely.

With MSE installed before I tried Kaspersky, I got HUNDREDS of errors in Event Viewer from MSE ("...OOBE stopped working 0xC00000D"). I don't know how or why this was happening. I was never able to fix that even after I read about a suggestion that I should delete "oobe.etl" file to reset it. So I went ahead and uninstalled MSE and tried Kaspersky but obviously, that was a disaster as well.

Quote   Quote: Originally Posted by writhziden View Post
0x50 usually indicates a memory problem; often it is related to a driver or program accessing memory it is not supposed to, but it could be the RAM itself, so you may want to check the RAM again. You never answered zigzag3143's question about whether you have tested your RAM one by one. What I would suggest is:
  • Disable Verifier as described by zigzag3143
  • Run with one RAM module in one slot. See if you get crashes.
  • If you crash, try another slot and keep trying slots as you get crashes.
  • If all slots fail, set that module aside as suspected bad and try another module.
  • Once you find a module and slot that work, test that module in all slots to find any bad slots, and test all modules in good slots to find any bad modules.
  • If none of the slots and none of the modules provide stability, the problem is likely another piece of hardware or a driver.
To test the RAM, do your normal routine in Windows for twice as long as it usually takes to get a crash, or do the things you normally do that cause crashes.
I did indeed test the RAM one stick at a time. I first ran them together for 7 passes and they had no errors. None of the sticks are bad; I tried each of the six slots as well.

Yesterday, I was running 3-Way SLI with PCI-E slots 3, 5, and 7 were occupied. I had Driver Verifier running and played several games, watched videos etc. There were NO problems other than the really long boot times (checked Event Viewer with Custom View for "Boot Times" and it had values of 93 - 96 seconds). The only time I got a BSOD (twice, both BCC 0x50) was when Kaspersky was trying to update its database.

Since the system worked fine with 3 cards and there were no driver conflicts, I decided to reimage the system to try and start from scratch with FOUR cards.

I installed the fourth GPU and re-imaged the computer. Then, after the initial reboot, it went to POST and then the monitor just went to sleep; there was no video! I tried several hard-reboots and restarts but the computer just refuses to reboot or start Windows. On a few of the reboot attempts, I kept getting a message that read, "Overclocking Failed! Press F1 to enter Setup...". So I went into BIOS and reset everything to default settings and the computer still refuses to boot into Windows! Since this is right after a Windows re-image, it is most likely a hardware issue right?

Quote   Quote: Originally Posted by writhziden View Post
Also, did you run Prime95, FurMark, and the Video memory test from the STOP 0x116: VIDEO_TDR_ERROR troubleshooting instructions? What were the results? What temperatures are you seeing at idle and what temperatures are you seeing under stress?

We need more information about the diagnostics done and the results than have been provided.
I ran Prime95, Intel Burn Test, and OCCT and they all worked fine and passed without errors even at my OC settings; 4.41GHz @ 1.30 V-Core. I pretty much ruled out the CPU being faulty after that.

My CPU temps at idle (OC settings) are in the high 20s Celsius; 27 - 30C. Under 100% load, the CPU goes to 72C on the hottest core.

The GPUs all maintain temps of mid-30 C idle and 65 - 75C across the four GPUs under 99% load.

Many of the BSODs before were indeed 0x116 which is definitely GPU/video driver related. After testing each GPU individually and each PCI-E slot individually and having NO errors/problems, the problem only arises when PCI-E slots 1 AND 3 are used at the same time.

What's really frustrating is that even after a system re-image, I can't even boot into Windows!
My System SpecsSystem Spec
26 May 2012   #28
zigzag3143

Win 8 Release candidate 8400
 
 

Avp.exe is Kaspersky so if you are still getting errors from it after you removed Kaspersky, you didnt remove it completely.
My System SpecsSystem Spec
26 May 2012   #29
Baasha

Windows 7 Ultimate x64 SP1
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
Avp.exe is Kaspersky so if you are still getting errors from it after you removed Kaspersky, you didnt remove it completely.
I got the "avp.exe" errors when Kaspersky was still installed. I removed it completely and there were no errors afterwards.

I re-imaged the system but can't boot to Windows now!
My System SpecsSystem Spec
26 May 2012   #30
writhziden

Windows 7 Home Premium 64 Bit
 
 

Try resetting the hardware/software connections with the BIOS:
  1. Shut down and turn off the computer.
  2. Unplug the computer from the wall or surge protector (then remove the battery if it is a laptop).
  3. "Remove the computer from any port replicator or docking station, disconnect
    cables to printers or devices such as external monitors, USB memory sticks or SD cards, headset or external speakers, mouse or auxiliary keyboard, turn off WIFI and Bluetooth wireless devices." (Use Hard Reset to Resolve Hardware and Software Issues HP Pavilion dv5000 Notebook PC series - HP Customer Care (United States - English))
  4. Hold down the power button for 30 seconds. This closes the circuit and ensures all
    power from components is drained to clear the software connections between the BIOS
    and hardware and clear any corruption in the temporary memory.
  5. (If it is a laptop, plug the battery back into the laptop and then) Plug the computer back into the wall. Do not reconnect any unnecessary peripherals; monitor, keyboard,
    and mouse should suffice and be the only peripherals reconnected.
  6. Turn it on to reinitialize the software connections between the BIOS and hardware

You could also try clearing the CMOS by loading setup defaults or optimized defaults in the BIOS exit screen.


Post back after doing each of these steps whether you are then able to boot into Windows.
My System SpecsSystem Spec
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