Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Random Freezes, BSOD, error 0x116

10 May 2012   #1
Baasha

Windows 7 Ultimate x64 SP1
 
 
Random Freezes, BSOD, error 0x116

Since yesterday, my computer has been randomly freezing (even ctrl+alt+del didn't do anything) and I've had to hard-reboot several times.

Today, my monitor just turned off (black screen) and I had to hard-reboot. Upon rebooting, I got a message that said it was a BSOD with error 0x116 which is usually related to graphics cards.

I'm running the latest Beta driver from NVIDIA (301.24) on my EVGA GTX-580 Classified 3GB. I have 4 cards in 4-Way SLI and I am NOT OC'ing them. I only OC them during gaming.

Since this issue just started happening, I'm afraid it's something else that's causing this.

I should also mention that on 04/27/12, my OS drive (2 Corsair Force GT SSDs in RAID-0) showed some error and upon running CHKDSK, it fixed some corrupted areas of the SSD but MS Office just started crashing. After spending five days trying to fix it (reinstalling etc.), the issue never went away; MS Office would not let me reinstall (Office 2010 Pro Plus). So I ended up doing a "Repair Install" and then was able to install Office without any issue. Everything seemed to be working normally again but as mentioned, since yesterday, my computer just started freezing up randomly.

I ran ComboFix and Malwarebytes Anti-Malware and neither of them found any problems. I also ran SFC /SCANNOW and there were no integrity violations etc.

Please take a look at the attached DMP files and Perfmon Report and let me know what it says.


My System SpecsSystem Spec
.
10 May 2012   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote:
"It's not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception".

Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash.

As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds.

If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.

If playing with video driver versions hasn't helped, make sure the box is not overheating.

Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU.

Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference.

If so, it might be as simple as dust buildup and subsequently inadequate cooling.

I would download cpu-z and gpu-z (both free) and keep an eye on the video temps
STOP 0x116: VIDEO_TDR_ERROR troubleshooting
My System SpecsSystem Spec
10 May 2012   #3
Baasha

Windows 7 Ultimate x64 SP1
 
 

Okay I will test the graphics cards to see if there's anything wrong with them.

Can you tell me what the dump file says? I attached it to my previous post.

I also tried running Driver Verifier and got 3 BSODs saying AmUStor.sys was the driver that caused it.

Could that be the cause of the crashes? Those BCC were 0xD5 though, not 0x116.
My System SpecsSystem Spec
.

10 May 2012   #4
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Baasha View Post
Okay I will test the graphics cards to see if there's anything wrong with them.

Can you tell me what the dump file says? I attached it to my previous post.

I also tried running Driver Verifier and got 3 BSODs saying AmUStor.sys was the driver that caused it.

And you uploaded them where?

Could that be the cause of the crashes? Those BCC were 0xD5 though, not 0x116.
The only DMPS I have seen point to BCC116
My System SpecsSystem Spec
11 May 2012   #5
Baasha

Windows 7 Ultimate x64 SP1
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
Quote   Quote: Originally Posted by Baasha View Post
Okay I will test the graphics cards to see if there's anything wrong with them.

Can you tell me what the dump file says? I attached it to my previous post.

I also tried running Driver Verifier and got 3 BSODs saying AmUStor.sys was the driver that caused it.

And you uploaded them where?

Could that be the cause of the crashes? Those BCC were 0xD5 though, not 0x116.
The only DMPS I have seen point to BCC116
Hi,

I've attached the new dumps with the AmUStor.sys BSODs with BCC 0xD5.

Please let me know what they point to.

Thanks.
My System SpecsSystem Spec
11 May 2012   #6
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Baasha View Post
Quote   Quote: Originally Posted by zigzag3143 View Post
Quote   Quote: Originally Posted by Baasha View Post
Okay I will test the graphics cards to see if there's anything wrong with them.

Can you tell me what the dump file says? I attached it to my previous post.

I also tried running Driver Verifier and got 3 BSODs saying AmUStor.sys was the driver that caused it.

And you uploaded them where?

Could that be the cause of the crashes? Those BCC were 0xD5 though, not 0x116.
The only DMPS I have seen point to BCC116
Hi,

I've attached the new dumps with the AmUStor.sys BSODs with BCC 0xD5.

Please let me know what they point to.

Thanks.


Related to AmUStor.sys USB Mass Storage Driver from Alcor Micro, Corp. Yours is from 2009. I would re-install newest available. Yours is from 2009

ALCOR MICRO - Storage Product > SD Card Controller
My System SpecsSystem Spec
11 May 2012   #7
Baasha

Windows 7 Ultimate x64 SP1
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
Quote   Quote: Originally Posted by Baasha View Post
Quote   Quote: Originally Posted by zigzag3143 View Post

The only DMPS I have seen point to BCC116
Hi,

I've attached the new dumps with the AmUStor.sys BSODs with BCC 0xD5.

Please let me know what they point to.

Thanks.


Related to AmUStor.sys USB Mass Storage Driver from Alcor Micro, Corp. Yours is from 2009. I would re-install newest available. Yours is from 2009

ALCOR MICRO - Storage Product > SD Card Controller
Hi,

I cannot find any driver on that site. Also, with that link you provided, there are 6 products. The multi-card dashboard I bought was the Ultra MD2. I don't know what special # that is on that site. Even when I clicked a couple of them, it just takes me to a product description. There are no drivers. Please help!
My System SpecsSystem Spec
11 May 2012   #8
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Baasha View Post
Quote   Quote: Originally Posted by zigzag3143 View Post
Quote   Quote: Originally Posted by Baasha View Post

Hi,

I've attached the new dumps with the AmUStor.sys BSODs with BCC 0xD5.

Please let me know what they point to.

Thanks.


Related to AmUStor.sys USB Mass Storage Driver from Alcor Micro, Corp. Yours is from 2009. I would re-install newest available. Yours is from 2009

ALCOR MICRO - Storage Product > SD Card Controller
Hi,

I cannot find any driver on that site. Also, with that link you provided, there are 6 products. The multi-card dashboard I bought was the Ultra MD2. I don't know what special # that is on that site. Even when I clicked a couple of them, it just takes me to a product description. There are no drivers. Please help!
I would love to but this is not a popular card and the link I gave you is the only one I could find. I would try googling the driver and card.
My System SpecsSystem Spec
15 May 2012   #9
Baasha

Windows 7 Ultimate x64 SP1
 
 
0x116 BSOD AGAIN!

Since I never was able to fix that problem before, I went ahead and did a fresh install of the OS (Win 7 SP1 x64) after secure erasing the SSDs. I set everything up newly and just finished installing a few programs (MS Office, Adobe etc.) and I just had a BSOD!!

It was BCC 0x116 which I think relates to the graphics cards! I am going to test the GPUs one by one (I have four) but this is ridiculous! I just did a brand new "fresh" install of the OS and I have a BSOD already!

Please look at the attached dump file(s) and let me know what it says.

Thanks.

*EDIT*
To make matters worse, I cannot even log on to my desktop now! I got to the password screen and once I entered it and hit "Enter", the screen flashed and then the PC just restarted! I got a BCC of 0x7e this time!

I've attached those Dump files as well.

HELP!
My System SpecsSystem Spec
15 May 2012   #10
zigzag3143

Win 8 Release candidate 8400
 
 

First since you re-installed you are back to the 2005 asacpi.sys and needs to be updated. These two crashes were related to video subsystem.

Asacpi.sys

The pre 2009 version of this driver is a known BSOD cause.
Quote:
Please visit this link: Asus tek computer inc. -support- drivers and download p7p55d le

ASUSTeK Computer Inc. -Support- Drivers and Download P7P55D LE
ASUSTeK Computer Inc. - Motherboards- ASUS P5K-VM

Scroll down to the utilities category, then scroll down to the "atk0110 driver for windowsxp/vista/windows 7 32&64-bit" (it's about the 12th item down).

Download and install it.

Go to c:\windows\system32\drivers to check and make sure that the asacpi.sys file is date stamped from 2009 or 2010 (not before).
My System SpecsSystem Spec
Reply

 Random Freezes, BSOD, error 0x116




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Random freezes/crashes with no BSOD or error message
First off my crashes are very random and I can sometimes go a month or 2 between crashes, but the crashes usually occur while refreshing or opening a page while browsing, my PC will freeze with my keyboard & mouse becoming unresponsive, a humming/buzzing sound also comes from my speakers, the...
General Discussion
Random, irregular Freezes, not BSOD. No error messages.
Hi, since I built this PC, it seems to be fine most of the time. I can play games for hours on end without a problem, then randomly it will freeze. There's no BSOD, no error messages and I have to do a hard-reset of the PC. I can then continue without issues for days/weeks without any more...
General Discussion
Random Freezes, even when Idle. No BSOD and nothing in error loga.
My self built pc will randomly freeze, sometimes when on the internet and others when I leave it idle. I can still move the mouse and click but once I try to open something the blue wheel will start and then the only thing I can do is a hard reset. From time to time it will freeze after having...
General Discussion
Random Computer Freezes, No BSOD Error
Hello Everyone! I've been getting some random freezes with no BSOD error since I put my computer together. I've already been told by several others to replace my power supply, which is exactly what I did. However, I have a feeling it's something else. Here's exact build: 1 x Diablotek...
BSOD Help and Support
Random Computer Freezes, No BSOD Error
Hello Everyone! I've been getting some random freezes with no BSOD error since I put my computer together. I've already been told by several others to replace my power supply, which is exactly what I did. However, I have a feeling it's something else. Here's exact build: 1 x Diablotek...
General Discussion
BSOD Bugcheck 0x116 Win7 x64 DV6 2090eo random BSOD's
Hello! I'm getting random BSOD's on my HP DV6-2090eo Laptop. At most times there is no "real" bluescreen appearing. Instead the computer just freeze and then go black, and I've to shut it down manually. But sometimes there is a real bluescreen appearing and it says "an attempt to reset the...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 03:39.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App