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Windows 7: BSOD!! USB has a problem.


10 May 2012   #1

Windows 7 PRo 64-bit
 
 
BSOD!! USB has a problem.

Hello all

My computer just started getting the BSOD error. For the pst week my mouse and keyboard just froze but not the whole computer. the only thing I noticed before it restarted was "USB Driver"
(Mouse Hangs randomly)

My basic specs:
Current OS: Windows 7 Pro 64-bit (Retail)
RAM: 8 GB Ram
Original installed OS on the system? : Win 7 Home Premium (OEM)
What is the age of system (hardware)? About 7 months
What is the age of OS installation (have you re-installed the OS?): About 7 months. I upgraded withing a week of buying the system.
Processor: Intel(R) Core(TM) i5-2390 CPU @ 2.70 2.70
HP wired keyboard and mouse connected via USB hub
7 TB or hard drive space. 1TB internal and the rest external drives.

Anything else you need to know?

No its randomly crashing:
1. Attached is the zipped BSOD Dump & System File Collection app out put called "Windows_NT6_BSOD_jcgriff2.zip"

2. When I try to run the System Health Report I get this error.
Error:
An error occured while attempting to generate the report.
The wait for the report generation tool to finish has timed out.

My System SpecsSystem Spec
.

11 May 2012   #2

Windows 7 Home Premium 64 Bit
 
 

Problem Devices:
Code:
SM Bus Controller	PCI\VEN_8086&DEV_1C22&SUBSYS_2AC2103C&REV_05\3&11583659&0&FB	The drivers for this device are not installed.
Network Controller	PCI\VEN_1814&DEV_5390&SUBSYS_F0511814&REV_00\4&33009FC3&0&00E3	The drivers for this device are not installed.
It does not appear you have your chipset drivers installed. This can cause problems with USB devices.

Was this a custom built computer or one you bought from a vendor (HP, Dell, etc.)?

Please fill in your system specs in your profile and not in a post in this thread. Use System Info - See Your System Specs to fill in your system specs. If your system was bought from a vendor, also include the vendor and the model of the system.


Once we know what system you have, we can find the appropriate chipset drivers. From the information provided, I know you have an HP desktop, but there are two with the model provided by the crash reports:
Quote   Quote: Originally Posted by HP
HP PAVILION HPE H8-1000 DESKTOP PC SERIES

HP Pavilion HPE h8-1010 Desktop PC
HP Pavilion HPE h8-1010t CTO Desktop PC
Which one is yours?
My System SpecsSystem Spec
Reply

 BSOD!! USB has a problem.




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