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Windows 7: BSOD or freeze after leaving sleep mode

11 May 2012   #1
gameleon

Windows 7 Professional x64
 
 
BSOD or freeze after leaving sleep mode

Hi there,

I'm currently having a BSOD/Freezing issue with on of my computers.
Whenever I'm leaving S3 sleep mode there's a chance the PC either:

-Gives a BSOD with a error concerning csrss.exe
-Freezes completely (including the mouse pointer) and needs to be shut down
-Shuts down by itself

These issues do not happen every single time I leave sleep mode, but they start to appear more often with every passing week.

I already tried the following:

-Updated all drivers where possible
-Flashed the BIOS to the newest version
-Removed the extra 500GB hard disk drive

All to no avail: the issues still appeared.

My system specs are:

-ASUS P8P67D Rev 3.1 Mainboard (BIOS version 2302)
-Intel Core i5 2500 3,30Ghz
-4096MB DDR3-1333 RAM
-Asus ENGT440
-60GB Corsair SSD Drive SATA (Windows installed on this drive)
-Western Digital Caviar Green 500gb
-Windows 7 Home Premium 64bit
-2x Sony NEC DVD RW Drives

The Windows installation is the original OS that came with the computer. It's not been reinstalled yet and the computer is about 3 months old.

I attached a zip file which contains all the crash dumps and perflog generated.


My System SpecsSystem Spec
.
11 May 2012   #2
zigzag3143

Win 8 Release candidate 8400
 
 

These are all over the map but two things are active at the time of these crashes. First Bitlocker and second and more importantly Symantec.

I will bet it is the Symantec and were it me I would remove and replace it with MSE at least to test.

Symantec is a frequent cause of BSOD's. I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST


http://us.norton.com/support/kb/web_...080710133834EN

Microsoft Security Essentials - Free Antivirus for Windows


BTW your PowerIso driver needs updating.
My System SpecsSystem Spec
03 Jun 2012   #3
gameleon

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
These are all over the map but two things are active at the time of these crashes. First Bitlocker and second and more importantly Symantec.

I will bet it is the Symantec and were it me I would remove and replace it with MSE at least to test.

Symantec is a frequent cause of BSOD's. I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST


http://us.norton.com/support/kb/web_...080710133834EN

Microsoft Security Essentials - Free Antivirus for Windows


BTW your PowerIso driver needs updating.
It seems to be Symantec as I've haven't had any issues or crashes ever since I removed it from the PC. Thanks for the help.
My System SpecsSystem Spec
.

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 BSOD or freeze after leaving sleep mode




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