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Windows 7: BSOD playing Second Life, 0x0000003b

12 May 2012   #1

Windows 7 Home Premium 64-Bit
BSOD playing Second Life, 0x0000003b

This has been happening for a few days now. I've been getting constant blue screens whenever I'm on Second Life for more than 10 minutes or so.
I did a clean install of Windows 7 on a new HDD and still seem to have this issue.
Minidump attached.

Here are my specs:
Windows 7 Home Premium 64-bit
5.00GB DDR2 Ram
640GB Hard Drive
AMD Athelon x2 250
ATI Radeon HD 6770
Antec Earthwatts EA-750 Green 750W Power Supply
M2N78-LA (Violet6) Motherboard

My System SpecsSystem Spec

12 May 2012   #2

Windows 7 Home Premium 64 bit

There's no specific information in this dump therefore you'll need to run memory test as first step.

RAM - Test with Memtest86+
My System SpecsSystem Spec
12 May 2012   #3

Windows 7 Home Premium 64-Bit

Can i leave this over night while i'm asleep?
My System SpecsSystem Spec

12 May 2012   #4

Windows 7 Home Premium 64-Bit

Update: 4 passes with no errors
My System SpecsSystem Spec
12 May 2012   #5
Microsoft MVP


I'm about to leave for work, but am posting this to get you started....

Please provide this information so we can thoroughly diagnose the problem(s):

SP1 isn't installed, please do the following:
Installing Windows 7 Service Pack 1
1. Visit the PC manufacturer's website and update ALL drivers. DO NOT use Windows Update or the "Update drivers" function of Device Manager.
2. Check Device Manager for any unknown/disabled devices - if there are unknown/disabled devices, fix them with the latest drivers from the device manufacturer's website (not the PC Manufacturer)
3. Visit Windows Update and get all updates (may take repeated visits)
4. Visit Windows Update and get Service Pack 1 (usually under Important Updates). Read these notes for installing SP1: Steps to follow before you install Windows 7 SP1 and Windows Server 2008 R2 SP1 from the Microsoft Download Center
5. Visit Windows Update and get any other available updates. May take repeated visits, but keep it up until you get several "Windows is updated" results.
If you're having difficulties with installing a Service Pack, please use the SURTool from this link: What is the System Update Readiness Tool?
Also, check out this troubleshooting link from Microsoft: Troubleshoot problems installing Service Pack 1 (SP1) for Windows 7 and Windows Server 2008 R2

I have had limited success in installing updates/Service Packs when using a "clean boot". I suspect that I'm just bypassing the problem - and that it can come back to bite me in the butt later on.
If that doesn't stop the BSOD's, then please run Driver Verifier according to these instructions: Driver Verifier Settings

- Further info on BSOD error messages available at:
- Info on how to troubleshoot BSOD's (DRAFT):
- How I do it:

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs

nvstor64.sys          Mon Jun 22 18:23:37 2009 (4A400469)
amdxata.sys           Tue May 19 13:56:59 2009 (4A12F2EB)
MpFilter.sys          Fri Mar 09 06:05:26 2012 (4F59E3F6)
SmartDefragDriver.sys Fri Nov 26 04:29:40 2010 (4CEF7E04)
nvmf6264.sys          Thu Jul 30 19:48:18 2009 (4A723142)
atikmpag.sys          Tue Apr 19 21:22:32 2011 (4DAE3558)
nvsmu.sys             Mon Jun 29 03:36:37 2009 (4A486F05)
AtihdW76.sys          Wed Nov 17 07:02:04 2010 (4CE3C43C)
amdiox64.sys          Thu Feb 18 10:17:53 2010 (4B7D5A21)
atikmdag.sys          Tue Apr 19 21:53:29 2011 (4DAE3C99)
RTKVHD64.sys          Tue Mar 27 05:01:50 2012 (4F7181FE)
ALSysIO64.sys         Sat Jul 09 20:27:45 2011 (4E18F201)


Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\051212-25131-01.dmp]
Built by: 7600.16988.amd64fre.win7_gdr.120401-1505
Debug session time: Sat May 12 03:14:14.686 2012 (UTC - 4:00)
System Uptime: 0 days 0:17:50.387
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+293e7 )
PROCESS_NAME:  WerFault.exe
FAILURE_BUCKET_ID:  X64_0x50_nt!_??_::FNODOBFM::_string_+293e7
Bugcheck code 00000050
Arguments fffffe80`0594ec98 00000000`00000000 fffff800`02ce13a4 00000000`00000007
BiosVersion = 5.16   
BiosReleaseDate = 06/03/2010
My System SpecsSystem Spec
13 May 2012   #6

Windows 7 Home Premium 64-Bit

I can't update it continues to blue screen during them
it also blue screens during the first thing you told me to do. But this time the message was 0x000000A irql_not_less_or_equal

More info: Sometimes after the bluescreen the computer will turn on but will not boot and no display is shown. Meaning yes, the power light does come on but nothing happens. There is no display on the monitor, not even the post screen, and the HDD light does not flash at all. It just turns on and that's it.
The fans are spinning inside the case but nothing is happening.
My System SpecsSystem Spec
15 May 2012   #7

Windows 7 Home Premium 64 Bit

What you describe could indicate a faulty power supply or a USB/firewire/SD card peripheral that is interfering with the boot sequence. There are other causes as well, but those are the most common. Is your system still under warranty?

When you are able to get the system to turn on, can you reach the Advanced Boot Options screen and run Safe Mode? If you select Safe Mode with Networking, you should be able to follow the and post here. See if you have better luck in Safe Mode with Networking.
My System SpecsSystem Spec
15 May 2012   #8
Microsoft MVP


The 2 most common reasons for the inability to install a Service Pack are:
- older/outdated/incompatible drivers
- malware

Without the information that we've requested ( ) we can't thoroughly evaluate your system.

Please replace your nVidia chipset drivers using a download from the nVidia website NVIDIA DRIVERS 15.56 WHQL

Then scan for malware using a couple of the free solutions here: Free Online AntiMalware Resources
My System SpecsSystem Spec

 BSOD playing Second Life, 0x0000003b

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