New
#1
Can't boot my PC now
My wife did something on her PC (she doesn't know exactly for sure what & can't explain it completely me), and now she can't boot up her PC. She says it had something to do with changing the security settings for a program she uses a lot so it wouldn't keep asking her if she wanted to launch it, and that's when it told her to restart the PC, then it wouldn't boot up anymore.
When you reboot, the screen eventually goes to a black screen saying "Windows failed to start. A software or hardware error may be the cause" or something to that effect. It offers me the option to "Launch Startup Repair" or "Start Windows Normally".
If I Launch Startup Repair, nothing much happens --- it says it's adding files, then it looks like Windows is about to boot up, then it goes to a black screen for a long time & nothing happens.
If I choose Start Windows Normally, it simply reboots & eventually brings me back to the same screen again.
I've tried using rebooting and selecting ESC to get to the boot menu, then installing the Win 7 installation disc & selecting the DVD drive, then I select the language, then I click Repair, but it sits there forever with nothing happening.
I also tried an outside boot disc I found on the web & it doesn't launch.
Any suggestions? This PC is a quad core AMD & only a few months old with proper AV software & scanning done nightly.