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BSOD crash usbport.sys suspected, please help with dump file analysis
Attachment 211554Attachment 211555I have an Asus G53JW notebook that has BSOD failures.
Tried updating all drivers with Driver Reviver, run memtest86+ to check ram and checked disk with SeaTools for Windows but no faults so far.
The notebook has no USB devices connected externally when the BSOD occurs, on most occasions the BSOD occurs when the G53 is doing very little.
Below is a report from Who Crashed software and it repeated states the BSOD was caused by usbport.sys (USBPORT!USBPORTSVC_MapHwPhysicalToVirtual+0x18A).
I am currently checking usbport.sys using verifier.exe.
I'm not really sure where to go from here, could someone who is good with Windows 7 dump files offer an opinion. Is there a possibility that this is a hardware fault? Asus Support have been less than useful.
John
System Information (local)
computer name: 3DPC
windows version: Windows 7 Service Pack 1, 6.1, build: 7601
windows dir: C:\Windows
CPU: GenuineIntel Intel(R) Core(TM) i7 CPU Q 740 @ 1.73GHz Intel586, level: 6
8 logical processors, active mask: 255
RAM: 6363312128 total
VM: 2147352576, free: 1957240832
Crash Dump Analysis
Crash dump directory: C:\Windows\Minidump
Crash dumps are enabled on your computer.
On Sun 13/05/2012 8:34:49 AM your computer crashed
crash dump file: C:\Windows\Minidump\051312-53071-01.dmp
uptime: 00:40:03
This was probably caused by the following module: usbport.sys (USBPORT!USBPORTSVC_MapHwPhysicalToVirtual+0x18A)
Bugcheck code: 0xFE (0x5, 0xFFFFFA80092761A0, 0x80863B3C, 0xFFFFFA800A87B258)
Error: BUGCODE_USB_DRIVER
file path: C:\Windows\system32\drivers\usbport.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: USB 1.1 & 2.0 Port Driver
Bug check description: This indicates that an error has occurred in a Universal Serial Bus (USB) driver.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.
On Sun 13/05/2012 8:34:49 AM your computer crashed
crash dump file: C:\Windows\memory.dmp
uptime: 00:40:03
This was probably caused by the following module: usbport.sys (USBPORT!USBPORTSVC_MapHwPhysicalToVirtual+0x18A)
Bugcheck code: 0xFE (0x5, 0xFFFFFA80092761A0, 0x80863B3C, 0xFFFFFA800A87B258)
Error: BUGCODE_USB_DRIVER
file path: C:\Windows\system32\drivers\usbport.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: USB 1.1 & 2.0 Port Driver
Bug check description: This indicates that an error has occurred in a Universal Serial Bus (USB) driver.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.
On Mon 7/05/2012 8:35:25 AM your computer crashed
crash dump file: C:\Windows\Minidump\050712-36395-01.dmp
uptime: 02:13:18
This was probably caused by the following module: usbport.sys (USBPORT!USBPORTSVC_MapHwPhysicalToVirtual+0x18A)
Bugcheck code: 0xFE (0x5, 0xFFFFFA8008D5E1A0, 0x80863B3C, 0xFFFFFA800A527C48)
Error: BUGCODE_USB_DRIVER
file path: C:\Windows\system32\drivers\usbport.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: USB 1.1 & 2.0 Port Driver
Bug check description: This indicates that an error has occurred in a Universal Serial Bus (USB) driver.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.
On Thu 26/04/2012 4:35:42 PM your computer crashed
crash dump file: C:\Windows\Minidump\042612-20514-01.dmp
uptime: 00:07:08
This was probably caused by the following module: usbport.sys (USBPORT!USBPORTSVC_MapHwPhysicalToVirtual+0x18A)
Bugcheck code: 0xFE (0x5, 0xFFFFFA8008DD91A0, 0x80863B3C, 0xFFFFFA800A4FA258)
Error: BUGCODE_USB_DRIVER
file path: C:\Windows\system32\drivers\usbport.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: USB 1.1 & 2.0 Port Driver
Bug check description: This indicates that an error has occurred in a Universal Serial Bus (USB) driver.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.
On Tue 24/04/2012 1:19:35 PM your computer crashed
crash dump file: C:\Windows\Minidump\042412-17456-01.dmp
uptime: 03:20:47
This was probably caused by the following module: usbhub.sys (usbhub!UsbhHubProcessChangeWorker+0xEC)
Bugcheck code: 0xFE (0x8, 0x6, 0xB, 0xFFFFFA8009F5EB20)
Error: BUGCODE_USB_DRIVER
file path: C:\Windows\system32\drivers\usbhub.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Default Hub Driver for USB
Bug check description: This indicates that an error has occurred in a Universal Serial Bus (USB) driver.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.
Conclusion
5 crash dumps have been found and analyzed.
Last edited by arrowj; 13 May 2012 at 00:55. Reason: Add attachments