Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Photoshop Causes Blue Screen Crash

17 May 2012   #31
dollanganger

Windows 7
 
 

Hello?

OK I followed the manual uninstall instructions by deleting the registry files.

Photoshop is gone gone gone. When I attempted to open a Photoshop file Windows didn't crash it just prompted me to open with another program. Adobe Acrobat and Premier still work fine.

When I was deleting the listed registry files I found, many did not exist. I presume that's normal as is says in the instructions, not all files may exist for every user?
What is the next step in our game plan?
Reinstall Photoshop? Or run a scan first to see where the problem lies? It would be a shame to reinstall just to have the same problem.


My System SpecsSystem Spec
.
17 May 2012   #32
writhziden

Windows 7 Home Premium 64 Bit
 
 

The uninstall looks like it completed well. Glad to see it. And yes, some items may not be there depending on the version of Windows and the version of Photoshop, I imagine.

Try re-installing Photoshop, but this time use the special instructions for that version so it works with Windows 7. Read through Windows 7 is not compatible with Adobe Photoshop CS2 - Microsoft Answers, but do not follow those instructions yet. Post back any questions prior to starting the install.

I am about to have dinner, so I will be back in an hour or so.
My System SpecsSystem Spec
18 May 2012   #33
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

dollanganger, apologies again.
I was awake all night with this sciatica problem, and in-forum up until 11am yesterday, with not seeing any responses from you I packed it in until now.

Quote:
Anak “How soon did you expect to re-install CS2?”

I have two MAJOR real estate photo project to work on ASAP so I’d like to attempt reinstall ASAP. ( and I was just handed a third as I was writing this.
After the uninstall do we need to do a system check or anything before we attempt to reinstall? It seems so so please stand by tonight.
I understand your urgency i.e. deadlines, I had them when I worked Production for the local Newspaper.

~~~ ~~~~ ~~~


Okay! I'll respond to the last three posts, and then we'll get on with the CS2 install...

Quote:
These phrases were crossed out but my question still remains. Is there any info we need to pull from the current version of Photoshop while it’s still installed? I just want to make sure we’ve got all our ducks in a row.
The 24 digit code # you saw by the Photoshop CS2 listing in the Belarc report is what you need. Thanks for removing those files, the Belarc report was the most sensitive with having all those software licenses on it.

Quote:
When I was deleting the listed registry files I found, many did not exist. I presume that's normal as is says in the instructions, not all files may exist for every user?
As writhziden stated that is normal.

Quote:
What is the next step in our game plan?
Reinstall Photoshop? Or run a scan first to see where the problem lies? It would be a shame to reinstall just to have the same problem.
Reinstall CS2.
I don't think we'll need to run any more scans; the SFC scan, found, and corrected a problem, the other two scans were okay.
You were able to install Belarc without any error codes, and you report that your machine is running okay.


Quote:
The uninstall looks like it completed well. Glad to see it. And yes, some items may not be there depending on the version of Windows and the version of Photoshop, I imagine.
writhziden what can i say, but thanks again for the backup.

~~~ ~~~~ ~~~

Prologue:

I took the time to read through all eight pages of Windows 7 is not compatible with Adobe Photoshop CS2 - Microsoft Answers, and the following is condensed mainly from Ciniti, and GrimJim's posts, those steps, and any quotes will be attributed to the Microsoft Answers Link.

The Belarc report was helpful in that it shows what version of Windows 7 you have dollanganger.
Windows 7 Professional (x64) Service Pack 1 (build 7601)

Note   Note
I am assuming some steps in the following installation if they are not correct, please go over them, and ask before starting.

~~~ ~~~~ ~~~

  • Place the Adobe Photoshop CS2 disk into your CD/DVD player.
  • After Autorun goes through its initial startup It may open up, and bring bring you to D:\ Adobe Photoshop CS2.
  • Scroll down until you see setup.exe, right click on it, click on the Compatibility Tab, and make sure the two lower boxes highlighted in red are checked, and the middle one says Windows XP Service Pack 3 .
Attachment 212391 Click Apply then OK.

  • Let Setup run. Okay the EULA, and any other Customizations.
  • When it gets to where it will be installed on your HDD, click on Browse it should highlight where it wants to install, But you want to copy/paste C:\progra~2\adobe where that highlight is.
  • Click next let setup run, and finish the install.
  • If it asks if you want to register the program say no or later. Let the installer finish. It may open CS2 automatically.
  • Register it with that 24digit# when it or you open CS2 for the first time.
  • Check to make sure all Tool Icons are functioning.
  • Check to make sure you have PDF functionality if applicable.
  • If CS2 will not open, try rebooting, and open again.

I will check my email for reply notifications every half-hour.

end of line....


My System SpecsSystem Spec
.

18 May 2012   #34
dollanganger

Windows 7
 
 

Did notice one thing, I don’t know if it matters. But Photoshop still exists under “Uninstall a Program” (without it’s normal icon.) When I attempted to uninstall it said this function was only for “currently installed programs.” Don’t know if this matter.

OK, tonight about 7:00pm EST I will attempt to reinstall Photoshop CS2. I’m sure it’ll be an adventure! But we did it once with Windows 7 so I know it can be done again.

I presume you want me to use Anak’s directions NOT the directions in the Windows 7 is not compatible with Adobe Photoshop CS2 - Microsoft Answers, ?

I’m printing out and reading over Anak’s directions very very carefully. I’m sure I’ll have plenty of questions along the way.
My System SpecsSystem Spec
18 May 2012   #35
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Quote   Quote: Originally Posted by dollanganger View Post
Did notice one thing, I don’t know if it matters. But Photoshop still exists under “Uninstall a Program” (without it’s normal icon.) When I attempted to uninstall it said this function was only for “currently installed programs.” Don’t know if this matter.
It shouldn't matter, it's a leftover artifact, but I'll check to see if we can get it removed before we start.

Quote   Quote: Originally Posted by dollanganger View Post
OK, tonight about 7:00pm EST I will attempt to reinstall Photoshop CS2. I’m sure it’ll be an adventure! But we did it once with Windows 7 so I know it can be done again.
7's okay with me.

Quote   Quote: Originally Posted by dollanganger View Post
I presume you want me to use Anak’s directions NOT the directions in the Windows 7 is not compatible with Adobe Photoshop CS2 - Microsoft Answers, ?
Yes.

Quote   Quote: Originally Posted by dollanganger View Post
I’m printing out and reading over Anak’s directions very very carefully. I’m sure I’ll have plenty of questions along the way.
As you are reading try to think if you have any questions before we start.
My System SpecsSystem Spec
18 May 2012   #36
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

To see if I'm online at your thread, look below the Quick Reply Box, and you will see this: Attachment 212424

Quote:
Originally Posted by dollanganger
Did notice one thing, I don’t know if it matters. But Photoshop still exists under “Uninstall a Program” (without it’s normal icon.) When I attempted to uninstall it said this function was only for “currently installed programs.” Don’t know if this matter.
Use this to remove that: How to Remove a Uninstall Entry in Programs and Features for Vista and Windows 7, if the method of your choice shows anything more for CS2 remove them also.

If you really want to be sure you could try using: Revo Uninstaller Pro, a 30day fully functional trial.

I'm glad I caught you early as I have to go out for a while. I'll check back when I get back, and I'll be ready for 7pm.
My System SpecsSystem Spec
18 May 2012   #37
writhziden

Windows 7 Home Premium 64 Bit
 
 

The Windows install clean-up has been replaced by Fix problems with programs that can't be installed or uninstalled because the clean-up was found to remove more than just the program it was being used on. This caused problems in some cases. However, the Fix It I have found to be a bit flaky, so CCleaner may be the best way to go in this case. That also may not work, though, and the registry method may be the only route.

If the registry editing method is used, remember to backup your registry and create a restore point as before prior to doing the editing.
My System SpecsSystem Spec
18 May 2012   #38
dollanganger

Windows 7
 
 

It seems like I’m dealing with the Hydra. In order to real with one set of instructions it refers me to two others.

OK.
1. Since the other links seem broken CCleaner seem like the only way to get rid of (or at least attempt to) delete Photoshop from the “Uninstall Programs” bar.

2. Begin Anak’s instructions on installing Photoshop CS2.

I’ll probably be writing from my laptop so we won’t be knocked offline.
My System SpecsSystem Spec
18 May 2012   #39
dollanganger

Windows 7
 
 

Anak: only question about your instructions is the initial “setup” icon. I remember there being several. Do you know what they icon looks like?

Should “setup” be an “application”? (I presume so.) or is it another file type? I know the one I tried last time caused an instant blue screen crash.

I also notice how you want me to select “Windows XP compatibility.” Please keep in mind this version of photoshop was from 2005. (but since it did work with Windows 7 for 2.5 years without issue there must be a way.)
My System SpecsSystem Spec
18 May 2012   #40
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Quote:
Anak: only question about your instructions is the initial “setup” icon. I remember there being several. Do you know what they icon looks like?

Should “setup” be an “application”? (I presume so.) or is it another file type? I know the one I tried last time caused an instant blue screen crash.
No, I don't.

When you place the CS2 Disk in the player give it several seconds to allow Windows to open the main folder.
There should only be one setup.exe, it should look like this:
Attachment 212454

It may have the CS2 program icon to the left of it.
If you see more than one, take a snip, and post it in your next reply before you go any further.

Quote:
I also notice how you want me to select “Windows XP compatibility.” Please keep in mind this version of photoshop was from 2005. (but since it did work with Windows 7 for 2.5 years without issue there must be a way.)
In all the discussions I've read, the choice for compatibility is Windows XP Service Pack 3. Make sure it shows that before you click apply, and OK.
My System SpecsSystem Spec
Reply

 Photoshop Causes Blue Screen Crash




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
I use photoshop and code editor and Win7 show blue screen
Hi, I use photoshop , sublime text editor and 3 pages in chrome browser and Win7 show blue screen Is happening second times. I add my dump file please help me and solve my problem together :cry:
BSOD Help and Support
blue screen crash
attached are the dmp file. any other files needed please let me know.. it is win 7 64 bit. thanks a lot, Boaz.
BSOD Help and Support
Blue Screen Crash
I was transferring files from a dvd-r to a Verbatim protable hard drive, when I got a blue screen then a reboot. The drive was bought yesterday and this was the first time using it on this pc. 0x0000007f (0x00000000, 0x00000000, 0x00000000, 0x00000000 That's the error in the event viewer ...
BSOD Help and Support
blue screen crash please help
every couple of days i get there blue screen and i dont know why please tell me how to fix this.. Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7600.2.0.0.256.1 Locale ID: 1033 Additional information about the problem: BCCode: 19
BSOD Help and Support
Blue Screen Crash On Win 7 x86
I'm getting a blue screen crash without doing anything. I boot the system, after 1 or 2 hours, a blue screen appears and system gets resetted. Then at the beginning of system after reset, it says something about Tages Protection but i havent installed anything like that. Here is the minidump files....
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 08:12.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App