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Windows 7: Photoshop Causes Blue Screen Crash

21 May 2012   #51
dollanganger

Windows 7
 
 

Anak, one key question first. I’ve been manually uninstalling Photoshop by deleting the program files. Per your instructions I saved them under “c:\progra~2” where is this folder so I can get to those files and delete them if need be?


Thanks for the advice. A good strategy session is in order.



System Recovery:


Hotfix to solve error 0x50:


Downloading a 30 day trial version of photoshop:



A “system recovery” seems drastic. Whenever I’ve done these they’ve had terrible consequences. Like all programs being erased and needing to be installed. I could back up my files on an external drive but this seems like it’s more trouble than it’s worth.


I do thank you for your advice and I understand you’re saying, “This may be your only option.”


Hotfix seems worth a try. I’ll attempt it tonight around 8:00pm EST but I’m sure I’ll have questions.


Is there any downside in downloading a 30 day trial version of photoshop? I figure the worst I could get would be a blue screen crash which is what I already have?


My System SpecsSystem Spec
.
21 May 2012   #52
writhziden

Windows 7 Home Premium 64 Bit
 
 

We understand your concerns about a clean install. Anak and I actually anticipated you might feel that way; this was not because of you, but because many users feel the same way. However, a clean install is often the best way to fix computer problems. I usually do one every six months or so for a couple reasons:
  1. It keeps my system clean and running smoothly.
  2. It makes me realize all the crap I have on my system that I never actually use or need.

Obviously, if the Hotfix works or you can get a 30 day trial to work, that would put off the need to do a clean install (at least for 30 days). Along these lines, both are good things to try, and a 30 day trial should not cause any further issues than what you are already experiencing. It still may be a good idea to back up any important data prior to doing any further steps. I do not say this because I expect something bad to happen but because it is always a good idea to have backups of one's system in the event of an unexpected catastrophe.
My System SpecsSystem Spec
21 May 2012   #53
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Quote   Quote: Originally Posted by dollanganger View Post
Anak, one key question first. I’ve been manually uninstalling Photoshop by deleting the program files. Per your instructions I saved them under “c:\progra~2” where is this folder so I can get to those files and delete them if need be?
C:\progra~2 is machine shorthand for C:\Program Files (x86).
If you followed my instructions, page 1, post #33:
Quote:
When it gets to where it will be installed on your HDD, click on Browse it should highlight where it wants to install, But you want to copy/paste C:\progra~2\adobe where that highlight is.
You would of told the CS2 installer to create, and place the files in C:\Program Files (x86)\Adobe, so open Explorer, and look for them there.


Quote   Quote: Originally Posted by dollanganger View Post
A “system recovery” seems drastic. Whenever I’ve done these they’ve had terrible consequences. Like all programs being erased and needing to be installed. I could back up my files on an external drive but this seems like it’s more trouble than it’s worth.
If they seem "drastic" to you, that means you did not fully understand what a system recovery is designed to do, and were not fully prepared for one.

If you were not fully prepared, you would be better served if you made an image or clone of your system, that is once you get back to its pristine condition.

Quote   Quote: Originally Posted by dollanganger View Post
Is there any downside in downloading a 30 day trial version of photoshop? I figure the worst I could get would be a blue screen crash which is what I already have?
Other than what writhziden has pointed out, I can only add the nag screen if you don't remove it or purchased it.

This maybe too little, too late, but,
I have noticed you run Symantec Security Technologies Version
109.0.0.107
This could be causing your install problems, try disabling it when doing your next install.
My System SpecsSystem Spec
.

21 May 2012   #54
dollanganger

Windows 7
 
 

Thanks for sticking with me.

Sounds like a gameplan.


1. Run hotfix


2. Download 30 day trial.


3. System Recovery.


My distaste for a System Recovery (though I understand sometimes there may be no other choice) is, correct my misperceptions:


1. All programs are deleted and must be reinstalled?


2. Backing up the files. Not really a problem since almost all of my files are on an external drive.


3. Causes internet reconnections problems.


4. Changes personal settings. (not a big deal)


5. Our blue screen problem may still remain.
My System SpecsSystem Spec
21 May 2012   #55
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

My replies are in color:

Quote   Quote: Originally Posted by dollanganger View Post
Thanks for sticking with me.

Sounds like a gameplan.


1. Run hotfix
Okay.

2. Download 30 day trial.
Why have you changed your mind about trying to install CS2?

3. System Recovery.
You may not need this if the hotfix works.

My distaste for a System Recovery (though I understand sometimes there may be no other choice) is, correct my misperceptions:


1. All programs are deleted and must be reinstalled?
The process starts with a quick format, when done your machine will be as when you first started to use it.
The only programs you will need to reinstall will be the thrid-party ones you installed.

2. Backing up the files. Not really a problem since almost all of my files are on an external drive.
Okay they can be added later.

3. Causes internet reconnections problems.
We can deal with that.

4. Changes personal settings. (not a big deal)
Okay.

5. Our blue screen problem may still remain.
It shouldn't, but don't forget if, and when you do the system recovery you need to remove anything that you added such as external drives, a second display.
HP Pavilion p6219f Desktop PC Product Specifications HP Pavilion p6219f Desktop PC - HP Customer Care (United States - English

Question: You haven't said anything about disabling Symantec Security Technologies.
My System SpecsSystem Spec
21 May 2012   #56
dollanganger

Windows 7
 
 

Anak: I almost forgot about Symantec Security. I’ll try to disable it. May need your help. Can you be available at 8:00pm tonight?

A problem going back to last year is that under the Start Menu under All Programs most programs are empty. We could never fix this. Hence in order to open most programs I need to click on a file and select a program to open it with.


Dollanganger “All programs are deleted and must be reinstalled?
The process starts with a quick format, when done your machine will be as when you first started to use it.”



Anak: “The only programs you will need to reinstall will be the third-party ones you installed.”

This is the problem. Installing over 100 programs (most of which I don’t even have the disks for.) I guess we’ll cross this bridge if we come to it.
My System SpecsSystem Spec
21 May 2012   #57
writhziden

Windows 7 Home Premium 64 Bit
 
 

Quote   Quote: Originally Posted by dollanganger View Post
Anak: I almost forgot about Symantec Security. I’ll try to disable it. May need your help. Can you be available at 8:00pm tonight?
I may be able to check in at 8:30 or 9:00 if Anak is unable to make it.

Quote   Quote: Originally Posted by dollanganger View Post
A problem going back to last year is that under the Start Menu under All Programs most programs are empty. We could never fix this. Hence in order to open most programs I need to click on a file and select a program to open it with.
It sounds like your Windows installer has not been working right for a long time... This is starting to look like you will need to do the recovery, but we will have to wait and see how the other steps go first.

Quote   Quote: Originally Posted by dollanganger View Post


Dollanganger “All programs are deleted and must be reinstalled?
The process starts with a quick format, when done your machine will be as when you first started to use it.”



Anak: “The only programs you will need to reinstall will be the third-party ones you installed.”

This is the problem. Installing over 100 programs (most of which I don’t even have the disks for.) I guess we’ll cross this bridge if we come to it.
As I mentioned in my previous post, I often realize there is a lot that I do not actually need on my system. Are you sure you need all 100+ programs? If you do, you can provide a list of them and we can try to help you track down installation media through the software developers and get the keys written down that you might need.

Do not post any of your keys on this forum, though. Much like your Photoshop key, those are private information that should not be shared so as not to violate the license agreement. Plus, others could steal the key, use it, and you would no longer be able to install the software. Think of license keys/codes as the keys to your house; you would not want to give those to a stranger.
My System SpecsSystem Spec
21 May 2012   #58
dollanganger

Windows 7
 
 

It's looking more like 10:00pm now.

How do I disable Symantec Security? So I can start on that ASAP when I get home.
My System SpecsSystem Spec
21 May 2012   #59
writhziden

Windows 7 Home Premium 64 Bit
 
 

Enabling or disabling Norton Internet Security or Norton Personal Firewall should be similar to the process you need to use. I am not familiar with Symantec Security, myself, so I may need some help finding the software manual. Is the product actually called Symantec Security? Is it an enterprise program or a home user program?

Sorry to be a little in the dark, but Anak is the only one with access to your system information and I am not aware of what programs are actually installed other than what drivers were loaded in the .dmp file...
My System SpecsSystem Spec
21 May 2012   #60
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Quote   Quote: Originally Posted by writhziden View Post
Enabling or disabling Norton Internet Security or Norton Personal Firewall should be similar to the process you need to use. I am not familiar with Symantec Security, myself, so I may need some help finding the software manual. Is the product actually called Symantec Security? Is it an enterprise program or a home user program?

Sorry to be a little in the dark, but Anak is the only one with access to your system information and I am not aware of what programs are actually installed other than what drivers were loaded in the .dmp file...
These are all the ones listed:

Symantec Corporation - Norton PC Checkup Launcher Service Version 1.0

Symantec Corporation - Norton PC Checkup Version 1.0

Symantec Corporation - Norton PC Checkup Version 2.0.17.20

Symantec Security Technologies Version 109.0.0.107
My System SpecsSystem Spec
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 Photoshop Causes Blue Screen Crash




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