New PC! BSoD 0x0000003b - Any ideas? :(


  1. Posts : 3
    Windows 7 Home Premium 64-Bit
       #1

    New PC! BSoD 0x0000003b - Any ideas? :(


    Hey all, new guy here! :)

    So I got a new PC from newegg.com... you can see all its details here
    Newegg.com - iBUYPOWER Gamer Supreme NE985SLC Desktop PC Intel Core i7 3770k(3.50GHz) 16GB DDR3 2TB HDD Capacity NVIDIA GeForce GTX 680 2GB Windows 7 Home Premium 64-Bit

    In the past I've always built my own PC's, but I was lazy this time around, and this seemed like a pretty good deal, so I said what the hell and got a pre-built.

    The only thing I've done is added an SSD. Things were running fine but then recently I started getting various BSoD's. At first it was happening all the time, especially when playing the newly released game Tera Online. So I went to the motherboard's website and updated all the drivers and BIOS. After that things seemed to be running much better. But while playing Tera today, I just got another BSoD. So I'm not sure yet, as the computer is very new, if it only happens while playing Tera, or all the time.

    Here is the error I seem to be getting most often (and most recently):
    ==================================================
    Dump File : 051312-7472-01.dmp
    Crash Time : 5/13/2012 10:57:28 PM
    Bug Check String : SYSTEM_SERVICE_EXCEPTION
    Bug Check Code : 0x0000003b
    Parameter 1 : 00000000`c0000005
    Parameter 2 : fffff800`03493490
    Parameter 3 : fffff880`07205e20
    Parameter 4 : 00000000`00000000
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+7f1c0
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.17803 (win7sp1_gdr.120330-1504)
    Processor : x64
    Crash Address : ntoskrnl.exe+7f1c0
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\051312-7472-01.dmp
    Processors Count : 8
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 300,496
    ==================================================

    If anyone has any ideas as to how to fix it I'd greatly appreciate!

    Thanks and anxiously awaiting feedback! :)
    Last edited by pinmouse; 13 May 2012 at 22:29. Reason: Uploaded System Health Report
      My Computer


  2. JMH
    Posts : 7,952
    Win 7 Ultimate 64-bit. SP1.
       #2

    Hello pinmouse,

    We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

    If you are overclocking STOP

    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

    The procedure:
    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy.
    * Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
    *If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.
    To ensure minidumps are enabled:
    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.
      My Computer


  3. Posts : 3
    Windows 7 Home Premium 64-Bit
    Thread Starter
       #3

    Dump File


    Oh ok I thought maybe what I copy/pasted in would be enough. Here is the dump file (see attached). Thanks!
      My Computer


  4. Posts : 28,845
    Win 8 Release candidate 8400
       #4

    pinmouse said:
    Oh ok I thought maybe what I copy/pasted in would be enough. Here is the dump file (see attached). Thanks!
    This one crash was related to a memory exception probably caused by your Panda malware.

    I would remove and replace it AT LEAST TO TEST with Microsoft security Essentials

    How can I uninstall Panda antivirus from my computer?-Technical Support-Panda Security


    Microsoft Security Essentials - Free Antivirus for Windows
      My Computer


  5. Posts : 7,730
    Windows 7 Ultimate SP1 64-Bit
       #5

    As the computer is very new, you may want to consider contacting New Egg for a repair, refund or exchange while it is under warranty.

    To that you would have to re-install your spinner. Of course, if the computer then worked OK you would have to assume that your SSD is at fault.
      My Computer


  6. Posts : 3
    Windows 7 Home Premium 64-Bit
    Thread Starter
       #6

    zigzag3143 said:
    This one crash was related to a memory exception probably caused by your Panda malware.

    I would remove and replace it AT LEAST TO TEST with Microsoft security Essentials

    How can I uninstall Panda antivirus from my computer?-Technical Support-Panda Security


    Microsoft Security Essentials - Free Antivirus for Windows
    Thanks! I'll try it out right now and get back to you! :)


    seavixen32 said:
    As the computer is very new, you may want to consider contacting New Egg for a repair, refund or exchange while it is under warranty.

    To that you would have to re-install your spinner. Of course, if the computer then worked OK you would have to assume that your SSD is at fault.
    Yeah, I contacted newegg about it and they told me that since I don't have the original box (I was dumb and threw it out) that I'd have to go through iBuyPower etc. Which isn't a big but if it's an easy fix I'd rather not have the headache of shipping things back and forth. If it keeps up that's my next step though. :)
      My Computer


 

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