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Windows 7: Laptop will not sleep, hibernate or shutdown


14 May 2012   #1

Windows 7 Home Premium 64bit
 
 
Laptop will not sleep, hibernate or shutdown

For the past few days Windows refuses to shutdown. Everytime I select the sleep, hibernate or shutdown options it will reboot/reawaken straight away. I have tested the RAM which had no problems, I reinstalled Windows completely which didn't help & I checked power settings in BIOS to disable auto-restart. Laptop works fine when on, just refuses to power down - only holding the power button will get it to stop doing anything! Very annoying, can anyone help? Cheers.

My System SpecsSystem Spec
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14 May 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Ultimate 64
 
 

Hello cakefish,
I hope this isn't a virus or some malware. I would force a hard shut down and then after waiting 20-30 seconds then boot into safe mode with networking. Update and run your Anti-virus and Malwarebytes several times and with luck it will pick something up and clean it out of your system.

After re-reading: When you re-installed Windows 7 did you do a clean install where you formatted your drive again?
My System SpecsSystem Spec
14 May 2012   #3

Windows 7 Home Premium 64bit
 
 

Malware did not pick up anything. Yes a complete reinstall with HDD reformatting.
My System SpecsSystem Spec
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14 May 2012   #4

Windows 7 Home Premium x64
 
 

Here are a few things to try;

Use the Task Manager to manually try and identify the probable cause or causes for this. Manually stop and quit the suspect program, and then shut down to see if the issue has been resolved. You may have to repeat the procedure with several running processes.

If you aren't able to find out what is preventing you from shutting down by doing that;
Upon reboot, tap f8, from the Menu, select: Enable Boot Logging and hit enter.
After windows loads completely, search for ntbtlog.txt file in C:\Windows folder. Look for any signs of problems loading device drivers, the log will actually say, "Did not load driver". If you find problems, go into Device Manager and disable the device or uninstall the program. Reboot. If the problem does not occur then you know it was that device or program causing problems.
My System SpecsSystem Spec
15 May 2012   #5

Windows 7 Home Premium 64bit
 
 

Even in safe mode, it displays this behaviour?

Taken it to computer repair place but they said they'd never seen anything like this which doesn't fill me with much confidence :/
My System SpecsSystem Spec
15 May 2012   #6

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by James7679 View Post
Here are a few things to try;

Use the Task Manager to manually try and identify the probable cause or causes for this. Manually stop and quit the suspect program, and then shut down to see if the issue has been resolved. You may have to repeat the procedure with several running processes.

If you aren't able to find out what is preventing you from shutting down by doing that;
Upon reboot, tap f8, from the Menu, select: Enable Boot Logging and hit enter.
After windows loads completely, search for ntbtlog.txt file in C:\Windows folder. Look for any signs of problems loading device drivers, the log will actually say, "Did not load driver". If you find problems, go into Device Manager and disable the device or uninstall the program. Reboot. If the problem does not occur then you know it was that device or program causing problems.
Quote   Quote: Originally Posted by cakefish View Post
Even in safe mode, it displays this behaviour?

Taken it to computer repair place but they said they'd never seen anything like this which doesn't fill me with much confidence :/
Did you try what I suggested? Also, please do this, even though you aren't getting Blue Screens it will provide us with important information.
My System SpecsSystem Spec
16 May 2012   #7

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by James7679 View Post
Did you try what I suggested? Also, please do this, even though you aren't getting Blue Screens it will provide us with important information.
It says that it failed to load the following:

'\SystemRoot\System32\drivers\vga.sys'
'\SystemRoot\System32\Drivers\NDProxy.SYS'
'\SystemRoot\system32\DRIVERS\MpFilter.sys'
'\SystemRoot\System32\DRIVERS\srv.sys'
My System SpecsSystem Spec
16 May 2012   #8

Windows 7 Home Premium x64
 
 

Laptop make and model?
My System SpecsSystem Spec
16 May 2012   #9

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by James7679 View Post
Laptop make and model?
SONY VAIO (E series 15.5" 2010)
Model no. -> VPCEB1C5E
(bought in UK)

I have attached debugging .zip file to previous post.

Thanks
My System SpecsSystem Spec
16 May 2012   #10

Windows 7 Home Premium x64
 
 

Sony : VAIO VPCEB1C5E drivers | Download drivers and updates for VPCEB1C5E
There are more updates, firmware and BIOS than I know where to tell you to start.
My System SpecsSystem Spec
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 Laptop will not sleep, hibernate or shutdown




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