Laptop will not sleep, hibernate or shutdown

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  1. Posts : 9
    Windows 7 Home Premium 64bit
       #1

    Laptop will not sleep, hibernate or shutdown


    For the past few days Windows refuses to shutdown. Everytime I select the sleep, hibernate or shutdown options it will reboot/reawaken straight away. I have tested the RAM which had no problems, I reinstalled Windows completely which didn't help & I checked power settings in BIOS to disable auto-restart. Laptop works fine when on, just refuses to power down - only holding the power button will get it to stop doing anything! Very annoying, can anyone help? Cheers.
      My Computer


  2. Posts : 11,424
    Windows 7 Ultimate 64
       #2

    Hello cakefish,
    I hope this isn't a virus or some malware. I would force a hard shut down and then after waiting 20-30 seconds then boot into safe mode with networking. Update and run your Anti-virus and Malwarebytes several times and with luck it will pick something up and clean it out of your system.

    After re-reading: When you re-installed W7 did you do a clean install where you formatted your drive again?
      My Computer


  3. Posts : 9
    Windows 7 Home Premium 64bit
    Thread Starter
       #3

    Malware did not pick up anything. Yes a complete reinstall with HDD reformatting.
      My Computer


  4. Posts : 1,413
    Windows 7 Home Premium x64
       #4

    Here are a few things to try;

    Use the Task Manager to manually try and identify the probable cause or causes for this. Manually stop and quit the suspect program, and then shut down to see if the issue has been resolved. You may have to repeat the procedure with several running processes.

    If you aren't able to find out what is preventing you from shutting down by doing that;
    Upon reboot, tap f8, from the Menu, select: Enable Boot Logging and hit enter.
    After windows loads completely, search for ntbtlog.txt file in C:\Windows folder. Look for any signs of problems loading device drivers, the log will actually say, "Did not load driver". If you find problems, go into Device Manager and disable the device or uninstall the program. Reboot. If the problem does not occur then you know it was that device or program causing problems.
      My Computer


  5. Posts : 9
    Windows 7 Home Premium 64bit
    Thread Starter
       #5

    Even in safe mode, it displays this behaviour?

    Taken it to computer repair place but they said they'd never seen anything like this which doesn't fill me with much confidence :/
      My Computer


  6. Posts : 1,413
    Windows 7 Home Premium x64
       #6

    James7679 said:
    Here are a few things to try;

    Use the Task Manager to manually try and identify the probable cause or causes for this. Manually stop and quit the suspect program, and then shut down to see if the issue has been resolved. You may have to repeat the procedure with several running processes.

    If you aren't able to find out what is preventing you from shutting down by doing that;
    Upon reboot, tap f8, from the Menu, select: Enable Boot Logging and hit enter.
    After windows loads completely, search for ntbtlog.txt file in C:\Windows folder. Look for any signs of problems loading device drivers, the log will actually say, "Did not load driver". If you find problems, go into Device Manager and disable the device or uninstall the program. Reboot. If the problem does not occur then you know it was that device or program causing problems.
    cakefish said:
    Even in safe mode, it displays this behaviour?

    Taken it to computer repair place but they said they'd never seen anything like this which doesn't fill me with much confidence :/
    Did you try what I suggested? Also, please do this, even though you aren't getting Blue Screens it will provide us with important information.
      My Computer


  7. Posts : 9
    Windows 7 Home Premium 64bit
    Thread Starter
       #7

    James7679 said:
    Did you try what I suggested? Also, please do this, even though you aren't getting Blue Screens it will provide us with important information.
    It says that it failed to load the following:

    '\SystemRoot\System32\drivers\vga.sys'
    '\SystemRoot\System32\Drivers\NDProxy.SYS'
    '\SystemRoot\system32\DRIVERS\MpFilter.sys'
    '\SystemRoot\System32\DRIVERS\srv.sys'
    Last edited by cakefish; 16 May 2012 at 13:47. Reason: attached file
      My Computer


  8. Posts : 1,413
    Windows 7 Home Premium x64
       #8

    Laptop make and model?
      My Computer


  9. Posts : 9
    Windows 7 Home Premium 64bit
    Thread Starter
       #9

    James7679 said:
    Laptop make and model?
    SONY VAIO (E series 15.5" 2010)
    Model no. -> VPCEB1C5E
    (bought in UK)

    I have attached debugging .zip file to previous post.

    Thanks
      My Computer


  10. Posts : 1,413
    Windows 7 Home Premium x64
       #10

    Sony : VAIO VPCEB1C5E drivers | Download drivers and updates for VPCEB1C5E
    There are more updates, firmware and BIOS than I know where to tell you to start.
      My Computer


 
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