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Windows 7: Random BSODs on new computer


22 May 2012   #11

Windows 7 Home Premium 64 Bit
 
 

Your crashes primarily indicate hard disk problems. This could mean hard disk corruption, bad sectors, a failing hard disk, Windows files or registry corruption, viruses, or memory problems.
  • If you are overclocking any hardware, please stop.

  • Run Disk Check with both boxes checked for all HDDs and with Automatically fix file system errors checked for all SSDs. Post back your logs for the checks after finding them using Check Disk (chkdsk) - Read Event Viewer Log (you may need to search for wininit instead of chkdsk).
    For any drives that do not give the message:
    Windows has checked the file system and found no problems
    run disk check again as above. In other words, if it says:
    Windows has made corrections to the file system
    after running the disk check, run the disk check again.

  • Run the short and long tests with SeaTools for HDDs.
    SeaTools for Windows

    SeaTools for DOS
  • If you have an SSD, make sure the following are up to date:
    • SSD firmware
    • BIOS Version
    • Chipset Drivers
    • Hard disk controller drivers/SATA drivers
    • If you have a Marvell IDE ATA/ATAPI device, uninstall it in device manager and see if the system performs better.

  • Check Windows for corruption. Run SFC /SCANNOW Command - System File Checker up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations. Use OPTION THREE of SFC /SCANNOW Command - System File Checker to provide us with the sfcdetails.txt file if errors occur.

  • Download and install Malwarebytes, update it, do not start the free trial, and then run a full scan. Also run a full scan with your antivirus software installed on your system. If you do not have antivirus software installed, see the Good and Free system security combination. for better security steps and scanning tools. Make sure to update the security software before running the full scan.

  • Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).
    warning   Warning
    Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!

    For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
    1. Shut down and turn off your computer.
    2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
    3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
    4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
    Once these steps have been followed, it is safe to remove and replace components within your computer.


My System SpecsSystem Spec
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23 May 2012   #12

Windows 7 Ultimate x64
 
 

bump
My System SpecsSystem Spec
23 May 2012   #13

Windows 7 Home Premium 64 Bit
 
 

Did you do the steps I recommended? Results?
My System SpecsSystem Spec
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25 May 2012   #14

Windows 7 Ultimate x64
 
 

I've updated my BIOS which made it seem much more stabe. Hasn't crashed for about 2 hours.. still running to see if it will crash
My System SpecsSystem Spec
25 May 2012   #15

Windows 7 Ultimate x64
 
 

Updating the BIOS was no good, still crashed.
I did the Disk check, the HDD lasted for about 5 hours, but had no problems. The SSD, had my OS in it so had to be a scheduled check after I rebooted. I couldn't tell if there were any problems as it finished quite quickly. When I go on eventvwr.msc I couldn't use the 'Find' feature on the application subtab under windows tab. Have I done the diskcheck right?

For the seatools, what are the short and long tests? When I try the 'Fix All' test it says Test unavailable. Therefore I did the SMART check and Short drive self test. What else do I need to do with Seatools?
My System SpecsSystem Spec
26 May 2012   #16

Windows 7 Home Premium 64 Bit
 
 

The disk check may not have run. Sometimes it will go by fast if it gives the error message that Windows could not perform the disk check due to a hardware or software change to the computer. The only way to fix that problem with Windows is to Repair Install Windows 7.
My System SpecsSystem Spec
26 May 2012   #17

Windows 7 Ultimate x64
 
 

Hello writhziden,
I did the repair install and updated my windows 7. But I dont think the disk check was successful. I tried looking in eventvwr but still nothing to find... I saw the test go through 100% though
My System SpecsSystem Spec
26 May 2012   #18

Windows 7 Home Premium 64 Bit
 
 

Try searching event viewer for wininit instead of chkdsk.
My System SpecsSystem Spec
27 May 2012   #19

Windows 7 Ultimate x64
 
 

what I mean is in event viewer it doesnt let me search. Does that mean that the disk check didnt go through properly? I have attached an image of my event viewer.
Thanks
My System SpecsSystem Spec
27 May 2012   #20

Windows 7 Home Premium 64 Bit
 
 

Are you running any disk cleaning applications: CCleaner, Windows disk cleanup, Advanced System Care, etc.? Those can delete the event viewer logs. Otherwise, I would be concerned that you may have a virus that is deleting those logs. See http://www.sevenforums.com/crashes-d...ml#post1939225 for someone else experiencing event viewer problems yesterday and what was recommended.
My System SpecsSystem Spec
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