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Windows 7: Random BSODs on new computer

29 May 2012   #31

Windows 7 Ultimate x64
 
 

Thanks for the help. Here are the files you requested.


My System SpecsSystem Spec
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29 May 2012   #32

Windows 7 Home Premium 64 Bit
 
 

Suspicions confirmed: Your AVG software is not installed correctly. Remove the software with the AVG Remover and then download a fresh copy of AVG 2012 and install it. If that does not resolve the problem, remove AVG again with the AVG Remover and replace it with Microsoft Security Essentials - Free Antivirus for Windows.
My System SpecsSystem Spec
30 May 2012   #33

Windows 7 Ultimate x64
 
 

I uninstalled AVG, but has crashed twice since. Although it is much more stable than before when I removed the marvell drivers, lasting about an hour or so

memory_management is one BSOD, cant remember the other
My System SpecsSystem Spec
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30 May 2012   #34

Windows 7 Home Premium 64 Bit
 
 

Have you tested the RAM individually through doing your normal routine in Windows?

Since your blue screen crashes occur regularly, we can test the memory through running Windows. Test the memory slots as follows.
  1. Shut down and turn off your computer.
  2. Unplug all power sources to the tower (unplug the power from the outlet/surge protector or PSU).
  3. Hold down the power button for 30 seconds (for your safety and the safety of the components) to close the circuit and drain all power from components.
  4. Remove the casing.
  5. Remove all but one memory module making sure you are grounded while doing so.
  6. Replace the casing and put the remaining memory modules in a safe, static free environment.
  7. If the problem persists, repeat steps 1-4 and move the memory module to another slot (while staying grounded, of course).

Do this until all slots have been tested. If all slots fail, the memory module may be bad. Test with one of the remaining modules. Continue one module at a time in one slot at a time until you find a good module and good slot. Test remaining modules in the good slot, test good modules in other slots to find bad slots, etc.


Test by doing your normal routine in Windows for twice as long as it takes to get a crash or until you get a crash, whichever comes first. You can also test by doing the tasks that generally cause crashes.


As you add and remove hardware, follow these steps for ESD safety:
  1. Shut down and turn off your computer.
  2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
  3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
  4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
Once these steps have been followed, it is safe to remove and replace components within your computer.
My System SpecsSystem Spec
30 May 2012   #35

Windows 7 Ultimate x64 - Service Pack 1
 
 

Hello edmundkong36.

I analyzed your BSODs and Minidump files and in msinfo about your system I found this :
Problem Devices :
- Security Processor Loader Driver

To fix this try this :
1. Delete completly your Graphic Card driver
2. Restart computer.
3. Try it now, that can fix your problem.
4a. If you dont have problem install latest drivers and try
4b. If you have problem , post your new minidumps here.

Good luck.
Trinty
My System SpecsSystem Spec
30 May 2012   #36

Windows 7 Ultimate x64
 
 

Thanks for the replies.
I did writhziden's suggestion and am only running with one stick of ram. And I get positive results
System been running for roguhly 4 hours with no crash, will try running the suspected ram stick now to see if it will crash.

Thanks!
My System SpecsSystem Spec
30 May 2012   #37

Windows 7 Home Premium 64 Bit
 
 

I also noted the SPLDR issue, and to be honest, I am a bit concerned by that. It often means there is a virus or malware on the system.
  • Download and install Malwarebytes, update it, do not start the free trial, and then run a full scan. Also run a full scan with your antivirus software installed on your system. If you do not have antivirus software installed, see the Good and Free system security combination. for better security steps and scanning tools. Make sure to update the security software before running the full scan.
My System SpecsSystem Spec
30 May 2012   #38

Windows 7 Ultimate x64
 
 

I've done the malwarebytes scan, but came up with nothing, although I am running without any antivirus software at the moment...
My System SpecsSystem Spec
30 May 2012   #39

Windows 7 Home Premium 64 Bit
 
 

When you have a chance to do so, look into Windows Defender Offline for scanning your system when Windows is not running.
My System SpecsSystem Spec
31 May 2012   #40

Windows 7 Ultimate x64
 
 

The windows updates still doesnt go through when I shut down the computer.

I have run the second ram stick throughout the night with no crashes
So I will now test Slot #4 (Using Slot #2 at the moment)
My System SpecsSystem Spec
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