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Windows 7: Random BSODs during gaming and general computer usage.


14 May 2012   #1

Windows 7 64bit
 
 
Random BSODs during gaming and general computer usage.

Hello.

I recently ordered a new PC from an online company after my other PC broke (they replaced the whole PC besides the old PSU and transferred all the HDD information to a new one), the PC worked well for about a month and recently it's started having BSODs, which leads me to believe it's driver related or maybe due to a program I have installed.

Is Windows 7 . . .
- x86 (32-bit) or x64 ?
x64
- the original installed OS on the system?
Windows 7 is the only one that's been installed on the system
- an OEM or full retail version?
It was purchased from a company online that built the PC for me then sent it, so I guess full retail?


- What is the age of system (hardware)?
The hardware is new as it's a recently bought PC
- What is the age of OS installation (have you re-installed the OS?)
3 years now, I had a PC before with the same OS, I just transfered it to a new one

System Specs:
AMD Phenom(tm) II X6 1055T Processor
Gigabyte Technology Co., Ltd. GA-880GMA-UD2H
Award Modular BIOS v6.00PG
4.00 GB RAM
(1) Hitachi HDS721010CLA332 ATA Device (2) Multiple Card Reader USB Device
(1) AMD High Definition Audio Device
ATI Radeon HD 5800 Series
Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1

If included the DMPs of the last few crashes, if I have done anything wrong or you need more information please tell me, and thank you for taking your time to help.

My System SpecsSystem Spec
.

14 May 2012   #2
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Nice post Dandy 621


These crashes were caused by memory corruption/exception (Cx05) probably a driver.
Please run these two tests to verify your memory and find which driver is causing the problem.


* If you are overclocking anything reset to default before running these tests.
In other words STOP!!!

* If you have a Raid update its Driver.




Memtest.
Quote:
*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5-7 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

Any errors are indicative of a memory problem.

If a known good stick fails in a motherboard slot it is probably the slot.


RAM - Test with Memtest86+






Driver Verifier

Quote:
Using Driver Verifier is an iffy proposition.
Most times it'll crash and it'll tell you what the driver is.
But sometimes it'll crash and won't tell you the driver.
Other times it'll crash before you can log in to Windows.
If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise.
Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
NOTE: You can use Low Resource Simulation if you'd like.
From my limited experimentation it makes the BSOD's come faster.
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

If you are using win 8 add these

- Concurrency Stress Test
- DDI compliance checking

Reboot the system and wait for it to crash to the Blue Screen.
Continue to use your system normally, and if you know what causes the crash, do that repeatedly.
The objective here is to get the system to crash because Driver Verifier is stressing the drivers out.
If it doesn't crash for you, then let it run for at least 36 hours of continuous operation.

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.


If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

Thanks to JCGriff2 & Usasma.

Sysnative Forums

Driver Reference Table (DRT)


Using Driver Verifier to identify issues with Windows drivers for advanced users

Driver Verifier

Using Driver Verifier (Windows Drivers)
My System SpecsSystem Spec
15 May 2012   #3

Windows 7 64bit
 
 

Yesterday I encountered 2 more BSODs just after writing my post, one was win32k.sys and the other was ntfs.sys (which leads me to believe it's a HDD corruption since this is needed during boot up for the harddrive to work)

I did a DSKCHK which took around 4 hours, everything seemed fine though I do remember it saying at the end that it has fixed empty disk sectors that were allocated no space, it said this twice.

I then ran a Memtest for 12hours last night and into this morning, that came out as 11 passes and 0 fails. I'm really not sure what's wrong if the problem is memory corruption, possibly faulty hardware.

What do you guys recommend I do now? Maybe Driver Verifer? Is there any test that can throughly test out my Harddrive and find errors/corruptions? I've left the 2 DMPs that struck last night, hopefully they can shed some light on the situation

Edit: I just did a sfc /scan and I got Windows Resource Protection did not find any integrity violation. So i'm still not sure what's wrong! Hopefully the DSKCHK fixed the problem, i'll have to see if I get another BSOD today.

Edit2: I started Driver Verifier and I am going to leave the computer on for 24 hours. I will post if the PC BSODs in the meanwhile
My System SpecsSystem Spec
.


16 May 2012   #4

Win 8 Release candidate 8400
 
 

Both of these crashes were blamed on a memory exception but neither was driver verified. Either it wasnt enabled or the faulting driver wasnt ticked.

One way to test is to type "verifier /query" if there are drivers being verified it is enabled, if no drivers it isnt.
My System SpecsSystem Spec
16 May 2012   #5

Windows 7 64bit
 
 

Hello Zigzag,

Some more unfortunate news that adds to the mystery of my BSODs. About an hour ago I was doing a full system scan using MalwareBytes, about halfway-thru it was interrupted by a BSOD that didn't have the usual information (what caused it, errors codes etc) and it for some reason stopped the minidump at 95% and froze there. I waited 5 minutes but it didn't seem to be going anywhere so I restarted my PC, I was going to post the DMP here but it wasn't even saved.

I started the Malwarebytes scanner again since I didn't finish it and about a few minutes in my PC shutdown without any BSOD, it beeped 3 times and when it rebooted I got this message:

The system has experienced boot failures because of overclocking. Last settings in BIOS setup may not coincide with the current H/W states.
Current CPU speed: 14.0 x200MHz
Current memory speed: 1333MHz
Current HT speed: 2000MHz

It then asked me if I wanted to change the overclock settings in the BIOS but I passed that and went straight to rebooting the PC like normal (since I don't have any clue about OC'ing).

I've switched driver verifier back on and waiting for the PC to BSOD so I can hopefully get you the DMP you need, i'm starting to think it might be hardware errors not software or drivers
My System SpecsSystem Spec
16 May 2012   #6
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

My System SpecsSystem Spec
16 May 2012   #7

Windows 7 64bit
 
 

I am reading into fixing my OC to a stable one, though I have no idea why my PC cannot handle it, the temperture is always under 30oC because of water cooling, perhaps the motherboard I have is the problem.

Anyway, I just received 2 BSODs with Driver Verifier switched on to all the non-microsoft corporation drivers. One happened whilst browsing Firefox and another as soon as I logged into the PC.

I hope these help
My System SpecsSystem Spec
16 May 2012   #8

Win 8 Release candidate 8400
 
 

These two were still related to memory exception. If your memory passed most likely a driver. If verifier doesnt find the mis behaving driver you may want to check all drivers.
My System SpecsSystem Spec
16 May 2012   #9

Windows 7 64bit
 
 

I'm almost certain it's a system file that's causing the BSODs. I've checked every driver for the driver verifier and I am going to leave the PC for a while, though having every driver checked has brought my pc to a laggy halt. I will post if any BSODs happen in the meantime
My System SpecsSystem Spec
16 May 2012   #10

Windows 7 64bit
 
 

I think I might have found the problem! If someone can take a look for me, these 2 BSODs happened around the same time and are both to do with my ATI graphics kernal driver whilst I was using Driver Verifier
My System SpecsSystem Spec
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 Random BSODs during gaming and general computer usage.




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