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Windows 7: Windows explorer crashes randomly , sometimes more then once


15 May 2012   #1

windows 7 32 bit
 
 
Windows explorer crashes randomly , sometimes more then once

hi guys , so im new here and ive been seeing some of the threads posted here but no one has the same problem then me . i looked at some of the solutions including the error check in the c: , ive installed the ccleaner on my computer as well and still didnt work . so the problem is , whenever im on my computer and explorer crashes it says "the windows explorer has stoped working" and after that it just restarts the explorer but , my all the icons in the system icons disappear except for the clock , i tried to go and change it but i cant , the sound , internet and uac icons disappear and i can only see them again if i reboot my computer . please help me , im running windows 7 32-bit

[IMG]http://s10.**************/fzr0jx7bd/image.jpg[/IMG]


[IMG]http://s9.**************/uj7hb7bhb/image.jpg[/IMG]

its in portuguese , but i think its understandable

thank you for the help guys


My System SpecsSystem Spec
.

15 May 2012   #2

Windows 7 Home Premium 64 Bit
 
 

That is a common problem since XP, and I have yet to see it resolved. When explorer crashes, system icons tend to disappear and do not come back. The question is: Why is explorer crashing? It must be doing so frequently enough to cause you frustration with this problem, so we should try to determine why explorer is crashing and resolve that issue.


warning   Warning
Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!


The warning only applies to steps 8, 10, &11.

Troubleshooting Steps for Windows 7 is a good place to start.

The following may help supplement that link: Event Viewer - Open and Use in Windows 7
My System SpecsSystem Spec
16 May 2012   #3

windows 7 32 bit
 
 

Quote   Quote: Originally Posted by writhziden View Post
That is a common problem since XP, and I have yet to see it resolved. When explorer crashes, system icons tend to disappear and do not come back. The question is: Why is explorer crashing? It must be doing so frequently enough to cause you frustration with this problem, so we should try to determine why explorer is crashing and resolve that issue.


warning   Warning
Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!


The warning only applies to steps 8, 10, &11.

Troubleshooting Steps for Windows 7 is a good place to start.

The following may help supplement that link: Event Viewer - Open and Use in Windows 7

thank you for the answer i have this computer for 3 years aproximatly so there's no more warranty , and even if i had i think they wouldnt accept it because i sent it 4 times in the past . i will try the solutions u said and as soon as i can i will answer you .

once again thank you for ur help
My System SpecsSystem Spec
.


16 May 2012   #4

Windows 7 Home Premium 64 Bit
 
 

You're welcome. Best of luck, and post back if you need any help with the instructions or you find a problem you need help with.
My System SpecsSystem Spec
16 May 2012   #5

windows 7 32 bit
 
 

Quote   Quote: Originally Posted by writhziden View Post
You're welcome. Best of luck, and post back if you need any help with the instructions or you find a problem you need help with.

well , i figured out how to use the event viewer and it looks quite helpfull:

Nome da aplicação com falha: ePowerTray.exe, versão: 4.1.3013.0, carimbo de data/hora: 0x49e597c8
Nome do módulo com falha: ePowerTray.exe, versão: 4.1.3013.0, carimbo de data/hora: 0x49e597c8
Código de excepção: 0xc0000005
Desvio de falha: 0x0000c0c6
ID do processo com falha: 0xbc4
Data/hora de início da aplicação com falha: 0x01cc96f721b2357d
Caminho da aplicação com falha: C:\Program Files\Acer\Acer PowerSmart Manager\ePowerTray.exe
Caminho do módulo com falha: C:\Program Files\Acer\Acer PowerSmart Manager\ePowerTray.exe

Nome da aplicação com falha: explorer.exe, versão: 6.1.7601.17567, carimbo de data/hora: 0x4d6727a7
Nome do módulo com falha: nvcpl.dll_unloaded, versão: 0.0.0.0, carimbo de data/hora: 0x4ac796ca
Código de excepção: 0xc0000005
Desvio de falha: 0x06c94680
ID do processo com falha: 0x1258
Data/hora de início da aplicação com falha: 0x01cd2d5aeccdadcb
Caminho da aplicação com falha: C:\Windows\system32\explorer.exe
Caminho do módulo com falha: nvcpl.dll
ID do Relatório: cd29e519-9953-11e1-bdce-001f1696abfa

now it seems that from over the 5000 events i have this are the most common ones and looks like its the source of the problem . How can i fix this ? Should i re install windows all over again ?

oh , and the ID number is 1000.

Thanks for the time
My System SpecsSystem Spec
16 May 2012   #6

Windows 7 Home Premium 64 Bit
 
 

Hang on, let me/Google translate...
Quote   Quote: Originally Posted by CoutoFireMan View Post
Quote   Quote: Originally Posted by writhziden View Post
You're welcome. Best of luck, and post back if you need any help with the instructions or you find a problem you need help with.

well , i figured out how to use the event viewer and it looks quite helpfull:

Faulting application name: ePowerTray.exe, version: 4.1.3013.0, stamp date / time: 0x49e597c8
Faulting module name: ePowerTray.exe, version: 4.1.3013.0, stamp date / time: 0x49e597c8
Exception code: 0xc0000005
Misuse of failure: 0x0000c0c6
Faulting process id: 0xbc4
Date / start time of the application failed: 0x01cc96f721b2357d
Faulting Application Path: C: \ Program Files \ Acer \ Acer PowerSmart Manager \ ePowerTray.exe
Faulting module path: C: \ Program Files \ Acer \ Acer PowerSmart Manager \ ePowerTray.exe

Faulting application name: explorer.exe, version: 6.1.7601.17567, stamp date / time: 0x4d6727a7
Faulting module name: nvcpl.dll_unloaded, version: 0.0.0.0, stamp date / time: 0x4ac796ca
Exception code: 0xc0000005
Misuse of failure: 0x06c94680
Faulting process id: 0x1258
Date / start time of the application failed: 0x01cd2d5aeccdadcb
Faulting Application Path: C: \ Windows \ system32 \ explorer.exe
Faulting module path: nvcpl.dll
Report ID: cd29e519-9953-11e1-CEB-001f1696abfa


now it seems that from over the 5000 events i have this are the most common ones and looks like its the source of the problem . How can i fix this ? Should i re install windows all over again ?

oh , and the ID number is 1000.

Thanks for the time
Hard to say whether the above is a system problem or just a problem due to some conflict. We will need more information. Continue through the steps in the tutorial I gave and post back if the errors are abated and problems stop.
My System SpecsSystem Spec
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 Windows explorer crashes randomly , sometimes more then once




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