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Windows 7: BSOD - Whilst using facebook?


15 May 2012   #1

windows 7 home premium sp1
 
 
BSOD - Whilst using facebook?

Hi,

I've been getting loads of BSODs most of which seem to be triggered when I'm using facebook. Anyway, dumps attached. Any ideas very gratefully received.

I can't get the perfmon report to work at all. It just hangs my whole system whenever I try and run it so I don't have that in the zip file.

System details:

Dell Vostro V131
Running Windows 7 Home Premium SP1 64bit
Google Chrome 18.0.1025.168 m
8GB ram
Intel Celeron CPU 1.2 GHz
Running kaspersky internet security

Thanks very much for your help.

Cathey

My System SpecsSystem Spec
.

16 May 2012   #2

Windows 7 Home Premium 64 Bit
 
 

Your crashes indicate a hard disk issue or Windows corruption. It may also be a virus.
  • If you are overclocking any hardware, please stop.

  • Run Disk Check with both boxes checked for all HDDs and with Automatically fix file system errors checked for all SSDs. Post back your logs for the checks after finding them using Check Disk (chkdsk) - Read Event Viewer Log.
    For any drives that do not give the message:
    Windows has checked the file system and found no problems
    run disk check again as above. In other words, if it says:
    Windows has made corrections to the file system
    after running the disk check, run the disk check again.

  • Run the short and long tests with SeaTools.
    SeaTools for Windows

    SeaTools for DOS
  • Check Windows for corruption. Run SFC /SCANNOW Command - System File Checker up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations. Use OPTION THREE of SFC /SCANNOW Command - System File Checker to provide us with the sfcdetails.txt file if errors occur.

  • Download and install Malwarebytes, update it, do not start the free trial, and then run a full scan. Also run a full scan with your antivirus software installed on your system. If you do not have antivirus software installed, see the Good and Free system security combination. for better security steps and scanning tools. Make sure to update the security software before running the full scan.
My System SpecsSystem Spec
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 BSOD - Whilst using facebook?




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