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Windows 7: BSOD 6.1.7601.2.1.0.768.3 many problems

16 May 2012   #1

Windows 7 Home Premium x64
 
 
BSOD 6.1.7601.2.1.0.768.3 many problems

The problem is that after sometime my modzilla ,IE,opera won't load any website ,my external keyboard and mouse won't work , any music or video file won't open but folders would open without any problem,any .exe file won't open and then finally after few minutes BSOD would come with " driver power state faliure" title.I also tried to update my drivers but they were already uptodate.
i was trying to ignore it but now i can't because it has happened for 5 times.I have uploaded dump files.

this is the problem description
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 16393

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA800820B060
BCP3: FFFFF800045723D8
BCP4: FFFFFA8004A8C010
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1


i have windows 7 home premium 64bit
i7 2630qm
i have had AVAST ANTIVIRUS for over 6 months now but today i uninstalled it because it might be causing bosd.
thank you.
please reply


My System SpecsSystem Spec
.

16 May 2012   #2

Windows 7 Home Premium 64 Bit
 
 

Crashes indicate a USB device. What USB devices do you have plugged in?
  • Start with USB Driver - General Fix for Problems to resolve the USB issues. Also, USB ports can sometimes enter a safe power state to protect the system from power surges due to USB devices. To reset the USB ports to a nominal power state:
    1. Shut down and turn off the computer.
    2. Unplug the computer from the wall or surge protector (then remove the battery if it is a laptop).
    3. "Remove the computer from any port replicator or docking station, disconnect
      cables to printers or devices such as external monitors, USB memory sticks or SD cards, headset or external speakers, mouse or auxiliary keyboard, turn off WIFI and Bluetooth wireless devices." (Use Hard Reset to Resolve Hardware and Software Issues HP Pavilion dv5000 Notebook PC series - HP Customer Care (United States - English))
    4. Hold down the power button for 30 seconds. This closes the circuit and ensures all
      power from components is drained to clear the software connections between the BIOS
      and hardware and clear any corruption in the temporary memory.
    5. (If it is a laptop, plug the battery back into the laptop and then) Plug the computer back into the wall. Do not reconnect any unnecessary peripherals; monitor, keyboard,
      and mouse should suffice and be the only peripherals reconnected.
    6. Turn it on to reinitialize the software connections between the BIOS and hardware


If you still need help after the above, please provide us with more information by following the http://www.sevenforums.com/crashes-d...tructions.html.
My System SpecsSystem Spec
17 May 2012   #3

Windows 7 Home Premium x64
 
 

thanks for your reply writhziden .I started with "USB Driver - General Fix for Problems" but in the last step i was not allowed to delete INFCACHE.1.
I will reset the USB ports to a nominal power state but why my web pages ,video files and applications were not working.
After i unistalled avast and installed mse it did a quick scan and detected a worm .
I removed it and it might be the reason for bosd.
i will inform you if the problem persists.
thanks
My System SpecsSystem Spec
.


17 May 2012   #4

Windows 7 Home Premium 64 Bit
 
 

You're welcome. You are correct that the malicious item may have caused the crashes, so it is good you removed it. Let us know if you need further help. Otherwise, when you are sure the problem is solved, you may mark the thread solved.
My System SpecsSystem Spec
02 Jun 2012   #5

Windows 7 Home Premium x64
 
 

hi writhziden the problem still persists although it's not that frequent but i think i should repair my windows.Also my video driver,audio driver and my hp cool sense software's language has changed.Every English letter has been replaced with squarish blocks.

So should i repair windows ?Will it re install all drivers and solve all my problems and will i loose my data and other soft-wares?

i have also uploaded the latest dump file.
My System SpecsSystem Spec
02 Jun 2012   #6

Windows 7 Home Premium 64 Bit
 
 

If you are seeing such behavior, it may mean the malicious items were not completely removed or you have new ones. My advice would be a clean re-install. Clean Reinstall - Factory OEM Windows 7 can be very helpful in that regard.

Prior to doing the installation steps, but after you have backed up your computer, use Command Prompt at Startup with your installation media and then do a clean all using Diskpart: Disk - Clean and Clean All with Diskpart Command. The clean all will make sure no malicious items remain hidden in the system.

NOTE: The clean all will take a long time to complete, so you may want to wait until you are ready to go to sleep to start it.
My System SpecsSystem Spec
03 Jun 2012   #7

Windows 7 Home Premium x64
 
 

Thanks for your reply writhziden i will do that.
My System SpecsSystem Spec
03 Jun 2012   #8

Windows 7 Home Premium 64 Bit
 
 

Let us know how it goes and how the system responds after the clean re-install. Best of luck!
My System SpecsSystem Spec
14 Jun 2012   #9

Windows 7 Home Premium x64
 
 

hi writhziden i was gonna do what you told me to do but i did my last extensive search before that and read many blogs and answers and finally the problem is solved .All i had to was to download malwarebytes and let it do a full scan.
i had 14 malwares(including trojons) most of them were from trainers.
so there is no bosd for now and no black screen sleep problem as for webpages not reloading problem i had to reinstall adobe flash and java.(as they were damaged by malware)
although system hanged for a few times apart from that there is no problem so if anyone has any similar problem please advise him to use this solution.

now the problem which still persists is that in a few softwares such as hp support assistant,hp coolscense,nvdia grapic properties,amd graphic properties there is no language and it has been replaced by blocks i am attaching the rar file so please watch them all and suggest me a solution for it .It is because of those malwares but now i do not know how to solve this problem.i have already uninstalled and reinstalled the hp support but it didn't work out.
reply soon
My System SpecsSystem Spec
15 Jun 2012   #10

Windows 7 Home Premium 64 Bit
 
 

Your malware may have taken some of the system registry with it. Registry damage may be repaired using

You will need to uninstall the Catalyst software prior to doing the repair install if you take that route.
My System SpecsSystem Spec
Reply

 BSOD 6.1.7601.2.1.0.768.3 many problems




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