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Windows 7: lock ups and BSOD - can someone read these minidumps files please

29 May 2012   #11
dougal4chaos

Windows 7 Ultimate x64
 
 

had a new blue screen while Verifier is enabled so added new minidump


My System SpecsSystem Spec
.
29 May 2012   #12
writhziden

Windows 7 Home Premium 64 Bit
 
 

The .zip file contained an empty directory. Please follow the http://www.sevenforums.com/crashes-d...tructions.html to provide us with the crash reports.
My System SpecsSystem Spec
30 May 2012   #13
dougal4chaos

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by writhziden View Post
The .zip file contained an empty directory. Please follow the http://www.sevenforums.com/crashes-d...tructions.html to provide us with the crash reports.
ok not sure how that happened.
My System SpecsSystem Spec
.

30 May 2012   #14
writhziden

Windows 7 Home Premium 64 Bit
 
 

Your Verifier enabled crash indicates your ATI driver. Try installing the 11.9 driver and see if the problems persist. Some have had problems with the 12.x drivers on their systems.
  1. Download the drivers you want for your display card(s)
  2. Click Start Menu
  3. Click Control Panel
  4. Click Uninstall a program
  5. For AMD:
    • Uninstall AMD Catalyst Install Manager if it is listed (this should remove all AMD graphics software and drivers)
    • If AMD Catalyst Install Manager is not listed, use the following method to uninstall the graphics drivers (this applies to onboard graphics, as well):
      1. Click Start Menu
      2. Right Click My Computer/Computer
      3. Click Manage
      4. Click Device Manager from the list on the left
      5. Expand Display adapters
      6. Do the following for each adapter (in case you have multiple display cards)
        • Right click the adapter
        • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
        • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK

        Alternatively:
        1. Login as an adminstrative user
        2. Click Start Menu
        3. Click Control Panel
        4. Click Hardware and Sound
        5. Click Device Manager (the last link under Devices and Printers)
        6. Expand Display adapters
        7. Do the following for each adapter (in case you have multiple display cards)
          • Right click the adapter
          • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
          • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
    • Restart your computer after uninstalling drivers for all display cards
    • Install the driver you selected for the display cards once Windows starts
My System SpecsSystem Spec
31 May 2012   #15
dougal4chaos

Windows 7 Ultimate x64
 
 

i installed cat 12.3 on 19th april 2012
got a message today to install cat 12.4

if i get another blue screen i'll revert back to cat 11.9 as you suggest.

ive had a lot less blue screens since i got the help from this thread
My System SpecsSystem Spec
31 May 2012   #16
writhziden

Windows 7 Home Premium 64 Bit
 
 

If you still have Verifier enabled, you will continue to get crashes because it intentionally stresses the drivers. They may be false positives, but we cannot be sure until we see the reports.
My System SpecsSystem Spec
31 May 2012   #17
dougal4chaos

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by writhziden View Post
If you still have Verifier enabled, you will continue to get crashes because it intentionally stresses the drivers. They may be false positives, but we cannot be sure until we see the reports.
yeah it is still enabled
installed 12.4
had another blue screen, dumpfile attached.

i'll disable verifier and see if any more blue screens appear.
My System SpecsSystem Spec
31 May 2012   #18
writhziden

Windows 7 Home Premium 64 Bit
 
 

Verifier enabled .dmp file still indicates your graphics card driver as the cause. Strange...
My System SpecsSystem Spec
06 Jun 2012   #19
dougal4chaos

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by writhziden View Post
Verifier enabled .dmp file still indicates your graphics card driver as the cause. Strange...
i turned pc on and a lot of little squares appeared all over the screen including the taskbar, screen then went grey, when i restarted pc i got nothing on my monitor at all. not even any text when booting up so im guessing my graphics card has died.
My System SpecsSystem Spec
06 Jun 2012   #20
writhziden

Windows 7 Home Premium 64 Bit
 
 

Pretty safe bet the graphics card failed on you. However, just to be sure, try a hardware stripdown.

warning   Warning
Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!


Strip down your system to run only the bare essentials: one RAM module, the CPU, motherboard, one hard disk, one graphics card (or use onboard graphics if you have it), keyboard, mouse, and one monitor. See how the system behaves. If it is able to start, add one piece of hardware back at a time until you can no longer start. Take notes of what hardware you add and how the system responds to the hardware changes.

As you add and remove hardware, follow these steps for ESD safety:
  1. Shut down and turn off your computer.
  2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
  3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
  4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
Once these steps have been followed, it is safe to remove and replace components within your computer.
My System SpecsSystem Spec
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 lock ups and BSOD - can someone read these minidumps files please




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