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Windows 7: Cache_manager 0x0000034 BSOD

17 May 2012   #1
PaulSprules

Windows® 7 Home Basic (EM) 64-bit
 
 
Cache_manager 0x0000034 BSOD

Fujitsu AH351 2yr old Lifebook running Windows x64 OEM updates applied when available, no reinstalls.
My daughter switched her laptop off during a windows automatic update (!)
Now get BSOD error as described suggesting that I run chkdsk, but unable to get to a dos prompt to do this.
Have tried running in safe mode and from the recovery disk - same BSOD on both occasions
Have tried booting from XP install disk, same BSOD.
Have tried booting from Linux USB boot, ran disk test no errors reported.
Have tried creating DOS USB boot which worked but didn't have access to the harddrive to run chkdsk.

Any suggestions as to how I recover from this would be appreciated. Trying to avoid a complete reinstall - don't want to loose data, if this is the only way forward can you advise how to recover data from disc first?

I am unable to provide required bsod dump info as os will not run.

Thanks




My System SpecsSystem Spec
17 May 2012   #2
usasma
Microsoft MVP

 
 

Use Startup Repair to get to a DOS prompt (to run CHKDSK /R /F )
Most systems can get to Startup Repair by tapping F8 just before the Windows Splash Screen shows up. If its there, you'll see an entry at the top for "Repair your computer"

If you don't have that option, then you'll have to boot from a Win7 installation disk in order to access Startup Repair. More info here: Startup Repair: frequently asked questions

If this doesn't help, then post back for some more suggestions.

While waiting you can try the free diagnostics here: http://www.carrona.org/initdiag.html

Also, I've sent you a Visitor Message
My System SpecsSystem Spec
17 May 2012   #3
PaulSprules

Windows® 7 Home Basic (EM) 64-bit
 
 

Thanks. I have tried your suggestions.
Suggestion 1: I get to the Windows Error recovery screen and I am given the option to launch startup repair or start normally. Both options result in the same BSOD.

Suggestion 2: Booting from OEM supplied OS recovery DVD and from the Windows repair disc that I created when first setting up the machine - both fail with same BSOD. (I have no actual installation disc as not supplied).

The full error code is:
STOP: 0x00000034 (0x0000000000000107, 0xFFFFFFFFC0000420, 0x0000000000000000,0x0000000000000000).

I have attached pictures of the BSOD screen and the two screens from which I can run recovery / repairs.

Any further thoughts / ideas would be appreciated.

Regards

Paul
My System SpecsSystem Spec
17 May 2012   #4
usasma
Microsoft MVP

 
 

Can you boot into Safe Mode?

Start with these free diagnostics: Initial Hardware Diagnostics
Especially the memory diagnostic (more detail here: Memory Diagnostics )
My System SpecsSystem Spec
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 Cache_manager 0x0000034 BSOD




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