I bought my PC in November 11 and is of DELL Inspiron 15R with windows home basic. I allowed the system for auto updates.
Recently i am observing that my system is crashing frequently with a blue screen and message on it "Power_Driver_State_Failure"
I think this happening since i am using sony PC companion software.
Dumps are available but i am not able to see anything in that.
Please help me to resolve the issue..
We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.
If you are overclocking STOP
You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.
The procedure:
To ensure minidumps are enabled:* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.
Hi,
PFA dump files.
Your McAfee is causing modem.sys to crash. I would remove and replace the McAfee AT LEAST TO TEST
I would also run a system file check to verify the modem.sys file
SFC /SCANNOW Command - System File Checker
How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7
McAfee is a frequent cause of BSOD's. I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST!
http://download.mcafee.com/products/...tches/MCPR.exe
Microsoft Security Essentials - Free Antivirus for Windows
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