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Windows 7: Random BSODs

23 May 2012   #11
Vir Gnarus

Microsoft Community Contributor Award Recipient

Windows 7 64-bit
 
 

Yah, it's blaming the encryption driver twice for the same thing. It appears that it made a call that got returned with a c000009a error and it's not handling it responsibly. The error means that there were insufficient resources to complete the API. This doesn't necessarily mean physical resources like RAM and paging file, but you should make sure your system isn't running out of either. If it even gets close (like 75%) then the system will start changing things around and reacting differently to resource allocation requests. Other then that, I cannot tell without really gettin down n dirty with the code, which I think isn't worth it here.

Honestly, the driver is a little aged (Nov 22, 2011). You may wanna try to find an update for it or something. Or you may need to find another disk encryption solution.


My System SpecsSystem Spec
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25 May 2012   #12
bigshot

Windows 7 Professional x64
 
 

Hi Vir Gnarus,

Can PGP Disk Encryption Driver be the cause of the BSODs?
Today I get new two BSODs (please see the attachment). They are different from the previous ones.

Cheers,
ai
My System SpecsSystem Spec
25 May 2012   #13
Vir Gnarus

Microsoft Community Contributor Award Recipient

Windows 7 64-bit
 
 

That's what DV was blaming, yes, and it did show up in one of the newest crashdumps (which, btw, these two show DV was not active). I would definitely work on updating or getting rid of it first before anything else.

In addition, though, these newest crashes seem to point finger at your AV software (Norton/Symantec). It's dated from Feb, which isn't that old, but you want to make absolutely sure to update the AV engine whenever possible as there can be bugs (which it appears to be the case here). It may even be necessary to disable or temporarily remove it to test stability.

If you wish, I can try to debug this further, but I'm going to need you to turn on DV again (remember to not select those 3 checks I mentioned previously), then when it crashes, I'll need the kernel dump that comes from it. That's the big fat MEMORY.DMP file located in your Windows directory. Verify that it was created from that crash (timestamp should show it was made at bootup after the crash), zip it up and send it to a 3rd-part filesharing site, preferably a metaupload site like MirrorCreator.com.
My System SpecsSystem Spec
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06 Jun 2012   #14
EncryptionDan

Windows 7 32 bit
 
 

I'm a Symantec PGP Encryption technician tasked with reviewing the web for mention of our product to see if we can help. What version of PGP Desktop do you have installed? Are you still getting the BSOD?
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